Customer Service Call Center

DP DYLAN PATTERSON

GAME DESIGNER **************.**@*****.***

OBJECTIVE EXPERIENCE

Technologically-savvy Shift manager

with proven customer service, time

management and multitasking

abilities. Attentive to customer

needs and ready to break down

technical problems to develop

effective solutions. Observant Call

Center Representative experienced

working in call center environments.

Skilled at handling various calls

while resolving client issues rapidly.

Promoted consistently for providing

clear customer service in English

CREATIVE DIRECTOR • DARAKIN STUDIOS • JAN 2019 • PRESENT

• Led creative team meetings to share ideas and bring actionable plans to fruition.

• Designed work that strongly communicated brand

narrative, goals and concepts.

• Conveyed and developed creative team design vision by defining group direction and goals.

• Approved art layouts, copy design and illustrative work for publication.

• Reviewed illustrative material to determine

conformance to standards and specifications.

• Conceptualized and helped design interfaces for

multimedia games, products and devices.

OTP 2: Mcdonald’s NOV 2012 – May 2019, and May 2022 – July 2023

• Diagnosed and made service orders for the various tech in the store

• Replaced monitors, cabling, bump bars etc.

• Assisted with the stores upgrade of its network and ran network cables through the location

• Replaced internal components for items such as

thermal receipt printers

Ttec 2019-2020

Answered phone calls in a remote call center environment, Assisted customers on u employment with banking related problems during the height of the pandemic

GAME DESIGN EXP EDUCATION

Created and released the game Kill

Count for PC on game jolt and itch,io

Created multiple classes and a

monster for the pathfinder TTRPG

Created an unreleased card game

Good & Evil

Has collectively 3 years of

experience in game design with 1 to

1 years of that in video game

design

Below is a link to kill count please

keep in mind that the game was

never finished as I had to abandon

development but it is playable

https://gamejolt.com/games/kill-

count/343834

DECATUR CENTRAL HIGH SCHOOL • MAY 2011 •

BS COMPUTER SCIENCE • PRESENT • COLORADO TECHNICAL UNIVERSITY

CERTIFICATIONS

• Programming Hub Certificate in Unity

• Programming Hub Certificate in C#

• Programming Hub Certificate in python

• Programming Hub Certificate in HTML

**************.**@*****.*** 317-***-****

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