Customer Service Patient Care
Resume:
Kaitlyn Carter
Travelers Rest, SC *****
************@*****.***
I’m a 21 years old with 3 years experience in the medical field and 4 years prior in customer service/ sales. I have a strong work ethic and enjoy a challenge. I’m looking for a company that I can invest myself and start a career.
Authorized to work in the US for any employer
Work Experience
Ophthalmic Assistant
Southern Eye Associates - Greenville, SC
January 2023 to Present
• Patient preparations for; standard office appointments, in-office surgery procedures
• Office examinations: visual acuity, external evaluation, patient reports/complaints, ocular applination(pressure), refraction(glasses perception), medication overview and documentation,
• In-Office surgery- preparation of the patient ocular area:cleaning, medication administration. Physician instruments and medication preparation.
• Communication between physician offices
• Medication administration and ordering
• File/Records organization and documentation
• Patient-Physician telephone/in-person communication and contact
• Scripting medical information into patient’s during examination
• Knowledge of clinical software- ModMed
Patient Care Representative
Brio Internal Medicine - Greenville, SC
December 2021 to January 2022
• Customer service
• Organization of patient’s charts/files/records
• Scheduling arrangement of clinical appointments; labs, follow up, New patient
• Telephoned/In-person communication with other physicians, pharmacist, patients, pharmaceutical representatives
• Clinical program knowledge and management; EclinicalWorks-
• Patient/Customer conflict resolution
Ulta Beauty Advisor
Ulta beauty - Greer, SC
January 2020 to October 2021
• Lead Cashier- responsible for the management of all cashiers, counting banking tills. assisting in customer conflict resolution. Training/assisting new staff members with knowledge, expectations of using company register. Encouragement of team members to reach set weekly/daily goals of company standards and objectives.
• Maintaining a neat, organized, professional storefront and production environment
• Assisting in customer engagement, experience and business development
• Continued developmental knowledge of products and company standard and customer expectations Voter Registration and Voter Services Assistant
Greenville County Elections - Greenville, SC
December 2019 to March 2020
• Provided voter registration assistance to new voters
• Guided registered voters on the election process both in-person and by phone
• Responsible for managing and directing incoming phone calls from voters, county citizens seeking information on elections or voting, state elections officials, elections service vendors, government agencies
• Responsible for election hardware and software troubleshooting during elections and the management of county and state elections equipment
TECHNOLOGY EXPERIENCE AND SKILLS
• Adept at Microsoft Office products, web application research, data entry, skilled typist, exceptional time management and organizational skills, and thorough understanding of social media platforms and usage. History and knowledge of medical systems including; ModMed, E-Clincial Works. Education
High School Diploma
Travelers Rest High School - Travelers Rest, SC
August 2016 to January 2020
Skills
• eClinicalWorks
• Documentation Review
• Software Troubleshooting
• Medical Terminology
• Medical Records
• Triage
• Business Development
• Ophthalmology Experience
• HIPAA
• Social Media Management
• Patient Care
• Conflict management
• Customer service
• Typing
• Sales
• Salesforce
• Documentation review
• Medical terminology
• Computer skills
• Microsoft Office
• Windows
• Communication skills
• Organizational skills
• Microsoft Excel
• Administrative experience
• Medical Office Experience
Contact this candidate