Store Manager Customer Service
Resume:
**.**.***@*****.***
Brionna TateOverview
Detail-oriented and results-driven management professional with 4 years of experience in human resources, operations, and customer service. Skilled in hiring, onboarding, training, and leadership. Proficient in Microsoft Office and cash handling. Proven track record of improving customer experience and meeting productivity goals.
EXPERIENCE
Kroger, Clarksville, TN — Assistant Store Manager
October 2022 - June 2024
●Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
●Conducted & scheduled interviews. Was in charge of the HR process and payroll
●Trained and supervised a team of 100 employees, ensuring adherence to company policies and providing ongoing coaching for professional development
●Contributed to the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications
●Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
●Created employee schedules that balanced workload requirements with staff availability while minimizing overtime costs
●Conducted regular staff meetings to communicate updates, provide feedback, and address any concerns or questions from team members
Ross Dress for Less, Clarksville, TN — Assistant Store Manager
May 2019 - October 2022
●Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
●Developed and implemented employee recognition programs to boost morale and improve team performance
●Served as acting store manager during periods of absence or vacation
●Developed strong relationships with customers through exceptional service delivery and personalized assistance
●Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
●Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
Dunkin, Clarksville, TN — Lead Barista
June 2018 - August 2018
●Maintained cleanliness and organization of the coffee bar area, exceeding health code standards
●Resolved customer complaints promptly and effectively, ensuring positive experiences for all patrons
●Conducted regular equipment maintenance checks to ensure optimal performance of espresso machines and grinders
EDUCATION
Austin Peay State University, Clarksville, TN — Associates in Business Management
May 2017- May 2019
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