Software Engineer Technical Support

SEAN COURTNEY

Chicago, IL ***** 312-***-****

************@******.*** linkedin.com/in/sean-courtney-chicago/ SOFTWARE ENGINEER

A diligent and detail-oriented software engineer with vast expertise in web development, computer operations, implementations, and software applications and development. Established capabilities in computer programming, documentation, and technical support. Utilizes outstanding interpersonal and communications skills to liaise with cross-functional departments on successful projects. A dedicated and results-driven top- performer who delivers efficiency and profitability for an organization. CORE COMPETENCIES

Database Management Version Control Data Structure API Software Testing Software Development Complex Problem Solving EXPERIENCE

WELLSPRING WORLDWIDE, Chicago, IL 2022 - 2025

Software Engineer

Wrote code for the company’s flagship SaaS technology transfer software in an agile environment with CI/CD practices, with coding (mostly PHP over five codebases) included adding new functionality, fixing bugs, and optimizing existing code with customizations for over 300 clients.

Performed and coordinated client releases during appropriate off-hours based on client location across five continents.

Set up and update SAML SSO configurations for over 100 clients.

Updated legacy code for PSR-12 standards compliance.

Trained team of five outsourced developers on coding standards and operational procedures.

Ran meetings for ten-member engineering team for updates in two-week sprints.

Demonstrated creative problem-solving abilities by tackling ad-hoc tasks and request, often with evolving and unclear requirements.

Performed code reviews for other developers.

Interviewed candidates for open developer positions on occasion. PIZZA HUT CONNECT (F/K/A QuikOrder, INC.), Chicago, IL 2013 - 2022 Software Engineer II

Wrote code, mostly for Pizza Hut's web site and sometimes for API used for mobile app, with coding (mostly PHP, little bit AngularJS, exposure to golang) included adding new functionality, fixing bugs, optimizing existing code.

Performed code reviews for other developers.

Interviewed candidates for open developer positions on occasion.

Documented Pizza Hut's implementation of ExpressionEngine content management system.

Helped reduce web site’s load time by approximately 85% by eliminating redundant function calls.

Reduced excessive error logging by 75% during PHP upgrade optimization.

Added functionality to allow users to log in via Twitter and Facebook.

Documented various systems in use by different teams via Atlassian Confluence.

Fixed bugs and added features to AngularJS-heavy mobile site. PORTAGE PARK HANDYMAN, Chicago, IL 2012 - 2022

Web Developer

Overhauled small business web site of local handyman, refactoring poorly written HTML code and replacing deprecated functionality and added PHP functionality to make site more dynamic, and built client’s web site to sell old tools.

Developed custom object-oriented PHP/MySQL algorithm for handyman to easily add entries to “Things I Learned Today” page.

Sean Courtney ************@******.*** Page Two

Redesigned menu bar to reduce number of mouse clicks by about 50% and included CSS-based pop-up sub-menus.

Attracted attention of Chicago Tribune when AT&T blocked site from users. AQUA-TAINER, Shorewood, IL 2011 - 2017

Web Developer

Redesigned web site from scratch based on artist’s rendering, including HTML, PHP, CSS, and Javascript.

Developed custom PHP shopping cart.

Led development of redesigned contact form with PHP-based server-side validator. A STEM ABOVE, Chicago, IL 2012 - 2013

Web Developer

Assumed responsibilities of updating web site after original webmaster moved overseas.

Added link to company’s blog, which required complete redesign of menu bar to accommodate new link.

Developed custom PHP algorithm to automatically embed entries from external WordPress blog. ADDITIONAL RELEVANT EXPERIENCE

THE PRINCETON REVIEW, Chicago, IL

Manager of Information Systems

Utilized Crystal Reports to generate numerous reports and dynamic Excel spreadsheets that would report to executive director of division on attendance habits and trends.

Eliminated and consolidated array of confusing spreadsheets into company’s central MS SQL database, allowing for highly streamlined queries on approximately 20,000 students and 500 tutors.

Designed reports to streamline various office and field operations, using Crystal Reports and dynamic Excel spreadsheets to run database queries.

Ensured department in compliance with school districts’ rules and Sarbanes-Oxley requirements. Oversaw ordering and delivery of textbooks, consistently coming in well under budget. EDUCATION

Master’s Level Coursework in Software Engineering

DePaul University, Chicago, IL

Studied Java, C#, Objective-C, QA, object oriented modeling Degree in Webmaster Administration

Brookdale Community College, Lincroft, New Jersey

Studied JavaScript, JSP, VisualBasic, Oracle SQL, C++ Bachelor of Arts (B.A.), Communications

University Of St. Francis, Joliet, IL

Computer Science minor

TECHNICAL SKILLS

Languages: PHP SQL JavaScript HTML/CSS Java Operating Systems: Windows (3.1 through 11) macOS Unix/Linux AmigaOS (1.3 through 4.0) Software: VSCode Atlassian suite Cypress Postman Jenkins NetBeans Crystal Reports Frameworks: CodeIgniter ExpressionEngine AngularJS Laravel Versioning Systems: Git

Libraries: jQuery Twitter Bootstrap

Databases: MySQL

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