Customer Service Data Entry
Resume:
Shanthae Knott
CUSTOMER SERVICE
REPRESENTATIVE
September 04, 2024
To Whom It May Concern:
It is with great enthusiasm that I write to formally express my interest in applying for a position within your organization.
I am a self-motivated individual whose personal qualities reveal excellent teamwork and leadership skills, a high level of initiative, and creative energy. However, my strongest quality lies in my ability to adapt quickly to new environments and take on new challenges.
When afforded this opportunity, the responsibility will be treated with the utmost care, diligence, and sincerity. I look forward to further developing my skills to your company’s expectations.
Enclosed is my resume for your perusal, which will provide you with the additional information you may require. I look forward to having a good productive work relationship with you and your team.
Yours truly,
Shanthae Knott (Ms).
***************@*****.***
Shanthae Knott
CUSTOMER SERVICE
REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Professional with 01 year
experience, Good communicator, problem-solver and
adaptable, Able to effectively handle customer
inquiries, resolve issues and provide excellent service. Committed to delivering exceptional customer
experiences and building positive customer
relationships. Seeking out opportunities to contribute to a team-oriented organization and utilizing my skills to enhance customer satisfaction.
EDUCATION
Diploma
NEWTON HIGH SCHOOL
Covington Georgia
CONTACT
LANGUAGES
English - Native
RELEVANT SKILLS
Quality Telecommunication
Typing
Data Entry
Adaptability
Quality Customer Service
Problem-solving
Relationship-building.
S4199 Chestnut Lake Avenue,
Atlanta Georgia
Lithonia 30038
EXPERIENCE:
CONNEXUS RESOURCE GROUP, WFH
(AUG-NOV 2023)
Customer Service Representative
Task and responsibilities:
Answering the phone, emails and live chats from
customers.
Professionally responding to customer inquiries.
Identifying, escalating priority issues, and reporting to high-level management.
Recording details of customer interactions
(proficiently and accurately).
Developing rapport with customers, with an upbeat
and positive attitude.
Develop and maintaining a strong relationship with customers to ensure high levels of satisfaction and retention.
Utilize CRM software to track and document
customer interaction.
AMAZON, STONE MOUNTAIN GEORGIA
(MARCH-AUGUST 2023)
PACKER:
Task and responsibilities:
Keeping products separated, organized and in good
rotation.
Monitoring product quality frequently.
Reporting problems to mitigate safety issues.
Placing items into boxes or padded envelopes (jiffies) before they are shipped out to customers.
Pulls and packs products based on daily orders.
Operates various pieces of equipment (i.e. Bendi,
palletizer, dolly loader, pallet wrapper, forklift, and electrical pallet jacks).
PACTIV EVERGREEN
(JAN-AUG 2023)
PACKER:
Task and responsibilities
Monitored product quality at Pactiv Evergreen.
Worked as a Packer in a warehouse environment.
Monitor Product quality.
Pulls an d packs products base on daily orders.
Operates various pieces of equipment (i.e. Bendi,
palletizer, dolly loader, pallet wrapper, forklift, and electrical pallet jacks).
INTERESTS:
Socializing, Reading, and Listening to Music.
Contact this candidate