Project Manager Program
Resume:
KAMLESH MISTRY
PROGRAM MANAGER / SENIOR PROJECT MANAGER SAN FRANCISCO, CALIFORNIA, 94122, UNITED STATES 415-***-**** DETAILS
San Francisco, California, 94122
United States
**********.******@*****.***
Nationality
US Permanent Resident
LINKS
SKILLS
Program Management
Project Management / Scrum
Master
Client Relationship Management
Global/Cross Functional Team
Management (Onshore, Offshore,
NearShore)
Agile Project and Program Mgmt
Microsoft Project, Excel, Word,
Powerpoint
Scrum (Software Development)
Automation (RPA, AI Based,
Scripts, Tools)
Generative AI and Prompt
Engineering
JIRA
Industrialization (Tools usage,
Process Automation, KANO)
Application Support and
Development Service
Management
Vendor /Supplier Management
Planning, Budgeting and
Forecasting
Timesheet, Billing, Invoicing
Presales, Proposals, SOWs
Cloud Computing, AWS
PROFILE
Experienced Program/Project Manager with nearly 19+ years of experience in Project/Program Management, Agile Development, Leading Cross Functional Teams, Client Relationship Management, Vendor Management, Contract Negotiation, Costing/Pricing, Solution Architecture (PreSales), Operational/Delivery Excellence and Delivery Management includes 6 years experience in USA. Demonstrated excellence in managing Cross Functional teams across Global (India, Philipines, US, UK, NL, France, Germany, Italy etc) from requirements through design, implementation, deployment and Production Support for Retail, Insurance, Banking, Insurance, Healthcare, Pharmaceutical and Telecom Industries.
Proven abilities in Managed delivery for development & implementation of custom/ Cloud/ERP/Integration applications/projects, framework development, Post Go-Live Support and client relationship management. Record of delivering large scale, mission critical projects on time and under budget with usage of Automation for Process or Cost Efficiency (Robotic Process Automation, AI based Tools etc). An effective leader with proven abilities in leading teams during the project phase, training, guiding team members/Leads and enabling knowledge sharing among the team. CERTIFICATIONS
Project Management Professional (PMP)
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
ICAgile Certified Professional
ITIL 2011 Foundation
Cloud computing foundation
Prompt Engineering (PMI)
EMPLOYMENT HISTORY
Program Manager at ITC Infotech (For Driscolls), Watsonville July 2024 — March 2025
• Boundary Applications' Program/Project Manager across Order To Cash, RTR and FPA applications like SFDC, Anaplan, EDI, EDICOM, APM etc.
• Manage cross Workstream and cross Technology teams to ensure Functional Design, Build and Unit Test is completed for all impacted application in this Oracle Cloud ERP Implementation involving Mulesoft and OIC Integrations
• Manage all aspects of Project Management and Collaboration using tools like Microsoft Project, JIRA and Smartsheets
• Managed Risk, Assumptions, Issues and Dependencies Proactively to minimize or nullify the impact
• Related status reports and dashboard were published for management tracking
• Developed and maintained quality assurance processed to ensure deliverables quality
• Work during System Integration Cycles as Testing track Program manager to ensure Driscolls and Accenture (Implementation Partner) Test Teams work in collaborative ways
Swift, AML, OFAC Projects
Integration (Mulesoft, API
Gateway, KONG)
Service Desk Management
Agile Methodology
Agile Software Development
Consulting
Business Process Improvements
Problem Management
Operational Excellence
Change Management
Quality Management
Data Architecture
Middleware (DCOM)
Delivery Led Sales
Cost Management
Application Outsourcing and
Offshore Operations Management
Business Requirements Mgmt
Solution Architecture
Product Management
Process Improvements
Oracle, SQL, PL/SQL
Java (Programming Language)
Java Platform Enterprise Edition
(J2EE)
CRM (SFDC, MS Dynamics, Siebel)
ERP (Oracle Apps (Oracle eBS,
SAP)
Web Applications
Mobile Applications
Active Server Pages (ASP)
Informatica - DW, ETL, BI
LANGUAGES
English
• Manage Business Stakeholders during SIT cycle 2 testing engagement Program Manager / Senior Project Manager Scrum Master at Capgemini March 2016 — May 2024
• Program Manager - For a large Retailer Netherlands (AS Watson):
• Manage this eCommerce system built on Adobe (UI/Ordering/WF/ Mobile Applications), Siebel (CRM), Oracle, Oracle Service Bus (OSB) owning the budget/Financials tracking.
• Executed a turn around of delivery quality to receive a high Client Satisfaction Survey rating with multiple service improvement levers like Skill Management, Automation (RPA, AI Tools etc), Process Improvements etc
• Collaborate across Engineering, Technology, Functional and Business Team for any issues or new development
• Manage Vendor Relationship - SOWs, Rate/Price Negotiations and Compliance to SLA/OLA with regular Reviews along the company sourcing and Legal Team
• Train/ Mentor Coach Agile Teams, leads and also Client Key Team Leads Manager for effective delivery
• Pogram Manager /Senior Scrum Master - A large Healthcare Giant from US
(Abbott)-
• Turnaround a troubled major Mulesoft Integration Project with more than 100 Integrations and put to UAT/Production. Delivery done with efficient CI/CD Pipeline and Agile Methodology with all relevant Ceremonies.
• Ensured to have all EPICs/User stories are churned well to have a well defined backlog along with Products Owners, Business Analysts and Client Key users and Roadmap was defined on JIRA for predictability.
• Other front end (AEM / Mobile Application) and back end teams (3rd party vendors integrating with these integrations) were also brought on to a common collaboration platform using JIRA, Slack to ensure all obstacles/dependencies are taken care of and the Agile approach succeeds.
• I along with Program Leadership established required Project reports/dashboard for tracking the project status which included burn down charts and also financial/budget tracking. JIRA and Excel were used for work tracking at a high and detailed level for predictability.
• I also ensured the required process, support, coverage and defect turnaround was in place for different Testing cycles like SIT, UAT and any Pre-Production Testing. Pilot Production move was planned and succeeded.
• Program Manager/ Senior Project Manager Scrum Master at Largest US Fast Food Restaurant Chain (McDonalds):
• Managing end-to-end Integration/Cloud projects delivery for eCommerce/Mobile Applications/ POS with Cross Functional and EngineeringTeams using Agile methodology along with client relationship and control on contribution margin/Financials for automotive/Life Science clients from NA/Italy/Europe
• Manage Collaboration and Tracking with JIRA Tool - Ensure On-time/On-Cost Delivery for all Agile work - Manage Contribution Margin (CM) and plan for CM improvement plan and execution (3%)
• Operational Excellence Lead for A Large producer of dairy and farming machinery
(DeLaval)
• Plan and Execute a service improvement plan carved along with client
(CIO/Vendor Manager/Service Managers) based on concerns/improvement raised across process areas of Incident/SR/ Problem Management, Service Integration, Service Desk Operations (ServiceNow), MIM, Service Introduction and IT-Business Connect, Customer Satisfaction through ServiceNow. This is to ensure turn around in operations and client perceptions.
• Ensure Vendor delivers to OLA agreed along with Operating model and agree on the pricing terms
• Program Manager/Service Delivery Manager for A Large Healthcare/Pharmaceutical Client (Bayer)
• Lead a Application Maintenance team (Support and Development) of 130+ FTE delivering quality services implementing industrialization levers like Failure Mode Analysis, RPA (Robotic Process Automation), Business Process Focus, KANO, Failure Mode Analysis etc working closely with client managing P&L. AMS teams (Cross engineering and functional Teams) working on SFDC, Veeva, J2EE, MSDynamics CRM.
• Ensure to execute all development Agile Projects monitored closely in Scrum mode leveraging all Agile Techniques and Tools like regular stand-ups, Retrospectives, Planning using JIRA and Excel tools.
• Manage Vendor Relationship - SOWs, Rate/Price Negotiations and Compliance to SLA/OLA with regular Reviews along the company sourcing and Legal Team
• 36 Countries Rollout for MSDynamics Upgrade was executed successfully with no major quality issues with required web and mobile testing, translating to high client satisfaction rating (4/5) with planning using MS Project Executive Project Manager at Polaris Financial Technology Limited March 2014 — March 2016
Executive Project Manager - Responsible for Function Point Based (Outcome based) billing/delivery in ETL (Informatica) space for one of the largest Financial/Banking client
(Citibank). Deliver the work as Managed Delivery interacting directly with client. - Ensure the compliance projects are deliveryOn-time with above planned margin with Close Integrated Change Control
Program Manager/Project Manager/ Solution Architect at Accenture October 2005 — October 2013
Multiple positions over 6 years (Telecom/Banking/Insurance/Public Sector industry groups) :
• Program Manager - A Large UK Based Retailer (Argos)
• BI/Middleware, Lead for Service Management (End Customer), Service Reporting Lead for close to 400+ eCommerce Application Support Program - Scoping, Planning, Staffing, Cost Management, Project/Program Management, Quality Management, Leadership/Client Reporting
• Manage Vendor Relationship - SOWs, Rate/Price Negotiations and Compliance to SLA/OLA with regular Reviews along the company sourcing and Legal Team
• Program Manager /Delivery manager for major US Storage Giant (EMC):
• A Oracle App, J2EE, Portal, DW/BI Transformation projects during System Integration(Implementation) and ADM(AO) phase for a team of 1 10+FTEs.
• The eCommerce platform was built using Oracle Apps (Oracle eBS). Take care of Quote to Cash, Sales Enablement team, Customer Service Enablement Team developments of all required RICEFW (Reports, Interfaces, Conversions, Extensions, Forms and Workflows) and provide support for quick defect turnaround during SIT/UAT. Later complete cut-over and Production support was managed. Planned and tracked using MS Project along withbudget and cost tracking.
• Delivery Manager - UK Client - SI/AD program involving 3 releases each 5k MDs
• SI/ AD/AO Solution Architect - Support RFI/RFPs, Plan for Scoping/ Estimation/Solution planning/Costing/Transition/Mobilization and support delivery. Be instrumental in Orals/Due-diligence.
• For AD/SI Engagements ensure a design with efficient/cost effective Data Architecture, Application Architecture, Technical Architecture (correct stack selection). Design Architecture leveraging Open Source products where possible. Support these activities on Custom Technologies like Java/J2EE/Informatica/Oracle/mySQL/Liferay/Alresco/ Portals etc. Project Manager - Delivery Manager at Polaris Financial Technology Limited November 2003 — October 2005
Project Manager - Largest Global Bank :
• Support OFAC/Blacklist checking system
• Developed Sanctions Check MQ/Web based system for Swift transactions. Support AML RFPs and plan future developments around AML. Tools for planing were MS Project and Excel.
• Ensure the compliance related ETL mappings/components were delivered for the Anti Money laundering system. Regular Production releases were planned along with leads for all needed Pre and Post Production activities like release plan, handover, training etc.
Consultant/Technical Architect at Savant Consulting, New Jersey March 1997 — October 2003
Worked for multiple client as Technical Architect for 2-tier/N-tier (Web/Non Web) Applications using Java/JSP/J2EE/Oracle/Visual Basic/ASP/Visual C++ technologies. Key Projects involved building a Web based Property and Casualty Insurance Application Processing system with PDF forms mailing integration and many other projects for clients like Prudential Insurance, UPS, ETS, Deutsche bank etc. Systems Analyst at Tata Infotect (Now part of Tata Consultancy Services) March 1996 — February 1997
Visual Basic/Visual C++ Developer
EDUCATION
Bachelor's Degree, Electronics, Walchand College of Engineering (Shivaji University)
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