Human Resources Customer Service

Yuana Bueno

Phone: 262-***-****

Email: *********@******.***

Skills:

• Bilingual-English/Spanish • Microsoft Office

• Problem-solving skills • Team player

• Customer Service skills • Works well under pressure

• Organized/multi-task • Listening skills

• 40 WPM • Detail Oriented

Experience

October 2024 – Current

City of Racine – HR Assistant

• Acts as receptionist in greeting visitors and furnishing information to job applicants.

• Answers office phones and gives information to callers or routes calls to the appropriate person.

• Types and updates letters, reports, handbook, job descriptions, contracts and special projects using appropriate formats and proofread for grammatical, spelling, and typographical errors.

• Coordinates and assists with recruitment efforts for various entry level positions, prepares job announcements, places job announcements in newspapers, magazines, the internet, and sending job notices to various agencies commonly used.

• Act as backup for preparing all internal job postings and job announcements.

• Schedules oral, written, performance and pre-employment tests.

• Updates and maintains the unemployment compensation log and attends training as required.

• Gathers basic compensation and benefits information from other public agencies and the private sector.

• Manages department purchase orders and processes requests for payment; records financial transactions regarding the Human Resources Department budget.

• Responsible for processing and distribution of all departmental incoming mail.

• Act as backup for scheduling employment interviews, giving information to callers, and otherwise relieving staff of clerical work.

• Initiates all required employment papers including required City policies, folders, signs the employee up for payroll, adds all new full-time and part-time employees to MUNIS, and enters address changes with insurance companies.

• Acts as a backup for CVMIC learning link leadership duties.

• Keep employment records, MUNIS and Access databases current as to address changes, phone numbers, name changes, etc.

• Verify employment information via phone/FAX for Credit Unions, mortgage companies, etc.

• Provide copy of entire human resources file, when necessary.

• Processes payment vouchers, order office supplies, and equipment.

• Scan and file all full-time and part-time employment folders and miscellaneous employee papers.

• Make Police/State background record checks before putting part-time and full-time employees on the payroll.

• Coordinate appointments of human resource staff through the use of Outlook software.

• Replenish forms/applications for the counter and lobby and update job lists in the hallway.

• Record unemployment compensation on Excel spreadsheets.

• May have to attend meetings and prepare agendas, minutes, and Committee reports.

• Assists with retiree and employee recognition programs.

• Updates and maintains the City of Racine’s Human Resources website.

• Is responsible for mailings, marketing, and communication pieces for the Human Resources Department.

March 2024 –May 2024

American Place Casino – HR Assistant

• Answer, screen, and direct phone calls appropriately, refers to proper manager for handling, and assist directly with routine inquiries;

• Maintenance of all active and termed I9’s;

• Usage of various softwares: UKG Pro, Nextivia, Gmail, Google docs, Google Excel, SignUp Genius

• Responsible for upkeep of background checks;

• Managed paperwork related to, but not limited to: recruitment, hiring, in-house transfer requests, and Illinois Gaming Board License Applications;

• Assist with process for employment applications, selection, interviewing, and forwarding to hiring managers;

• Schedule and conduct initial interviews based on hiring needs of each department;

• Responsible for placing employment ads;

• Upkeep of applications in UltiPro;

• Schedule new hires for processing, gaming, and orientation;

• Assist new hires with necessary paperwork in compliance with Federal, State, and local employment laws;

• Comply with IL Gaming Commission to ensure all gaming paperwork and schedules are adhered to;

• Assist with New Hire Orientation;

• Communicate with department representatives regarding staffing need

• Responsible for timely compliance of court ordered documents;

• Maintain tracking of all requisitions, including log books;

• Generate specialized weekly/monthly reports according to the needs of departments and management;

• Assist in planning and assisting at employee events as needed August 2023 –March 2024

Iris USA Inc – Payroll and Benefit Assistant

• Provide exceptional service to employees with inquiries related to payroll and benefits

• Complete employment actions in the Company’s HRIS system, including new hire setup, pays, leaves, name/address changes, and end of employment

• Monitor payroll timesheets to Company policies and procedures to ensure accurate and thorough reporting of company and temporary staffing employees

• Review employee absences to Company approved leave types

• Identify and report timesheet inaccuracies to management for review and correction

• Complete and report internal pay audits as assigned

• Scans and maintains organized, accurate, and timely employee files in digital systems

• Coordinate with temporary staffing agencies to setup new employees profiles such as reporting supervisor, ID badge for access to facility and rehire status

• Administer the Time/Attendance program ensuring accurate records of employee hours, schedules, departments, and attendance

• Perform a variety of administrative tasks, including data entry, collection, and reporting of payroll and benefits information

• Maintain PHI and confidentiality of medical records, employment and pay records

• Assist with benefits open enrollments, health fairs and wellness program events

• Assist with preparation and dissemination of various digital and print materials

• Effectively communicate with a variety of internal and external stakeholders using multiple tools to ensure effective visual communication

September 2021-July 2023

Generac – HR Coordinator/ HR Rep

• Use various software's, Dayforce, Outlook, Microsoft Word, Excel, Avature, Access IT, Paperless, HireRight

• Resolve employee, employment agency problems or complaints via Outlook

• Assist with scheduling orientations, presenting HR’s portion of orientation, tracked onboarding progress, approved missing hours, verified information with supervisors regarding temporary workers

• Answer phone calls and employee questions in person and via emails

• Adhere to all company policies and procedures

• Administer drug screens for hire Ons

• Complete and present offers to candidates.

• Assisted with leave case management of work and non-work-related injured worker processes, including FMLA, Workers Compensation, LOA, and ADA Process

• Other duties or task assigned by HR-Manager

• Create and open requisitions for job applicants

• Regularly ask to be a second witness to employee corrective actions. i.e., cases, disciplinaries, and terminations

• Assist in revamping the onboarding process/presentation

• Responsible for reporting weekly headcount updates to help orientate

• Responsible for reporting weekly incident reports to all supervisors and managers

• Responsible for reporting daily absentee report percentage to direct manager

• Responsible for reporting all employees on personal/medical leave with how many are being accommodated/not accommodated.

• Assist with translating recruitment interviews for potential new hires

• Participate in meetings that involved discussing progressing employees and transferring them to another department.

• Support compliance of Foreign Trade Zone by creating badges and going over badge policy with employees.

• Act as main point of contact for all Spanish related employee communications both written and verbal.

APRIL 2021 –September 2021 (Temporary position for 5 months) Medela, LCC – Customer Service Representative

• Inbound calls, fast paced

• Resolved customer problems or complaints

• troubleshooting breast pumps

• Answered phone calls and scheduled deliveries of replacement items if needed

• Answered 40-50 or more calls a day

• Followed procedures while processing transactions to ensure

• Data entry using SAP and Smart Solve

• Excelled rate expected

• trained employees due to meeting rate

APRIL 2019 –February 2021

Walmart, - Automotive Service Writer

• Greeted customers, answered any questions/concerns

• Resolved customer problems or complaints

• Answered phone calls and scheduled appointments

• Collected fares and payments from customers

• Recorded sales and transactions

• Minor cleaning of vehicles- when needed to

Yuana Bueno

Certifications Gateway Technical College 2023:

- Human Resource Management

Anticipated Certification Gateway Technical College 2026

- Leadership Development

Anticipated Associate Degree Gateway Technical College 2026:

- Human Resource Management

- Leadership Development

Accomplishments:

- Nominated/Member for the National Society of Leadership and Success 2023

Contact this candidate