Case Management Team Leader
Resume:
ELIZABETH BROWN
Rosedale NY 11422
Cell: 516-***-****
Email:**********@*****.***
OBJECTIVE: To obtain a position within the field of Social Services where I can utilize my education, skills and experience by providing exceptional service.
EDUCATION:
Adelphi University, Garden City, New York
Masters of Social Work Graduation- May 2023
Adelphi University, Garden City, New York
Bachelor of Science in
Social Work Graduation – June 2008
EXPERIENCE
ICL- Eldert’s Lane
September 2024-present
Team Leader
●Assist the program director and case management staff to provide quality clinical and crisis management services in the shelter primarily through consultation and training.
●Provide consultation to staff on challenging clinical cases, such as those involving high-risk consumers, (i.e., those with co-morbid medical conditions, those identified as at risk psychiatrically)
●Organizes and facilitates internal case conferences as needed, working with staff to design and implement person-centered, evidence-based interventions to resolve clinical/compliance issues, assess and motivate consumers, and plan for housing placement.
Breaking Ground
April 2023-August 2024
Clinical Supervisor
●Oversee 3-5 Care managers
●Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
●Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
●Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
●Assess and evaluate client functioning
●Supervise and conduct case conferences
●Coordinate delivery of care with multiple service providers, particularly outreach teams
●Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness
●Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
●Perform other related duties as assigned
Long Island Coalition for the Homeless December 2021-November 2022
Project Hope Team Leader
●Leads a team of (5) Crisis Counselors in the field.
●Trains, debriefs, and provides weekly one on one supervision as well as team meetings with crisis counselors.
●Coordinates data collection activities and reviews data form submissions for accuracy.
●Uses the mobile application program, reviews, and accepts or rejects forms submitted through the mobile application.
●Provides coordination and oversight of the crisis counselors’ plans of service.
●May perform crisis counseling as needed.
New Horizon Counseling Center
Care Team Supervisor September 2018- February 2020
●Provide direct Supervision to (5) Care Coordinators to assist with the development of effective clinical interventions and care plans.
●Ensure staff is kept informed of Health Home policies and procedures as well as departmental priorities. In addition, ensure that all staff receive appropriate trainings in order to maintain clinical standards.
●Monitor Health Home compliance and quality assurance.
●Provide crisis intervention to clients in distress.
●Review and approve documentation in RMA, GSI and Northwell Systems.
●Consistently exhibit the values of team work, advocacy and customer satisfaction.
●Participate in quality assurance and quality improvement activities.
●Conduct staff meetings, trainings and supervision.
Family Services Network of New York
Care Team Supervisor October 2017- August 2018
●Supervise and evaluate case management staff of 3 teams.
●Supervise a case management staff with diverse areas of expertise including medical, mental health, housing, legal, immigration services.
●Work collaboratively with Intake and Outreach staff, to meet program goals and performance targets.
●Submit quarterly reports with quantitative and qualitative information.
●Review/Audit of client files (hard files and RMA system) to ensure case management plans address identified needs, are up-to-date and that data quality is maintained.
●Ensure case management staff are regularly monitoring client activity related to achieving personal and programmatic goals, and providing corrective action revisions to case plans as needed.
●Attend program-related community, coalition and committee meetings.
●Conduct or arrange for appropriate orientations, in-services, and training for all staff.
●Maintain related administrative record keeping and reporting systems as required by the agency. Mediate client grievances and facilitate case management/client issues.
●Ensure that Case Managers continually monitor and evaluate each client’s progression through their case management plan, developing corrective action revisions to the plan as needed; and their weekly progress notes.
●Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, and County guidelines.
●Assist clients in obtaining necessary resources to achieve case management goals such as being compliant with their medical appointments, referring them for mental health services and obtaining public housing.
●Actively participate in client- and program-related meetings and trainings as needed.
●Maintain client related data systems, including case notes, care plans, and assessments.
●Prepare case management related reports including but not limited to: outcomes, successes and overall performance.
●Adheres to strict boundaries and professional ethics in the care of others; and support to staff.
●Conducts crisis intervention as needed.
Care Manager October 2016-October 2017
●Manages a caseload of 80+ members.
●Maintain monthly face to face and phone contacts with members and collateral workers.
●Maintain progress notes, and assessments in CBC system, GSI.
●Escort members to appointments when needed.
●Complete referrals for therapy, housing, smoking cessation and/or any other services that are needed.
Angel Tree Day Care, Rosedale, New York
Assistant Director September 2009-October 2012
• Ensure compliance of all New York State and City licensing regulations associated with for Day Care facilities; maintain and update personnel records in accordance to Federal and State guideline;
• Initiate, plan and conduct tours of the facility to perspective parents and students; familiarize parents with the policies of the school; process enrollment and orientation of new students;
• Formulate and evaluate students’ curriculum to allow/provide students with basic communicable skills; coordinate with school officials to ensure all classrooms are developmentally and academically appropriate to allow growth of students;
•Plan and purchase menu meals, equipment and supplies as stipulated in the facility’s budget.
Trump Pavilion Nursing Home, Jamaica, New York
Intern ~ Social Work September 2007 – May 2008
Creedmoor Psychiatric Center, Queens Village, New York
Intern ~ Social Work September 2006 – May 2007
Faith Worship Center, Inc. Brooklyn, New York Youth Program Director Assistant June 2003- present
Contact this candidate