Karl Dixon - IT Support

Karl Dixon

Port St. Lucie, Florida, United States

***********@*****.***

Professional Summary

Results-driven IT and Digital Marketing Professional with over 20 years of experience in enterprise systems, network administration, digital marketing, and CRM/LOS integrations across finance, real estate, and legal sectors. Expert in streamlining operations, securing infrastructure, and driving ROI through automation, cloud solutions, and marketing platforms like Salesforce, HubSpot, and WordPress. Proven record of aligning IT initiatives with business goals to maximize efficiency, scalability, and security.

Core Competencies

- Enterprise Application Support (Salesforce, HubSpot, Oracle Opera)

- CRM/LOS/Workflow Integration

- Azure Cloud RDP VoIP Network Security

- IT & Server Administration Remote Desktop Infrastructure

- WordPress Digital Marketing SEO Automation

- SQL Server Data Integrity SaaS/Custom Software Support

- AI Tools (ChatGPT, Writer) Team Collaboration (MS Teams, ShareFile)

- Project Management Cross-Functional Team Leadership

Technical Proficiencies

**Platforms:** Windows Server, Azure, Google Workspace, VoIP Systems

**CRM & Marketing:** Salesforce, HubSpot, Zoho, EasyLinks, Canva

**Web & Content:** WordPress, Adobe, ChatGPT, Grammarly

**Collaboration & Monitoring:** MS Teams, ShareFile, Remote Monitoring Tools

**Database & Development:** SQL Server, GitHub, Workflow Automation

Professional Experience

KC Capital Holdings Corp – Digital Marketing Manager

West Palm Beach, FL Jan 2018 – Present

- Managed integrations and support for Salesforce, HubSpot, WordPress, and EasyLinks to ensure seamless marketing automation.

- Developed and maintained secure RDP and VoIP systems in a hybrid-cloud environment (Azure).

- Led digital campaigns through CRM insights, boosting conversion rates and reducing cost-per-lead.

- Enhanced internal workflows using CRM automation, improving productivity by 30%.

- Oversaw website optimization and plugin integration for performance and SEO ranking.

Mela Capital Group – IT Manager

Sunrise, FL Jun 2010 – Jan 2018

- Directed IT operations for 100+ remote underwriters, managing cloud-based RDP on Azure.

- Built secure environments for processing mortgage data, ensuring compliance and uptime.

- Integrated CRM platforms with LOS tools to streamline approval workflows and reduce delays.

- Managed offshore developer coordination to update internal systems with automation logic.

The Citco Group Limited – Operations Analyst

Fort Lauderdale, FL

- Supported enterprise applications for global financial services across secure platforms.

- Handled database security, backups, and automation scripts to reduce downtime.

- Built system monitoring tools for proactive issue resolution and incident tracking.

Network Integration Professionals – Systems Administrator

Coral Springs, FL

- Deployed and maintained CRM, network, and server systems for enterprise clients.

- Enhanced reporting and data consistency with backend database scripts and integrations.

Interland – Systems Administrator

Doral, FL

- Administered network of 8,000+ web servers; performed OS patches and software updates.

- Improved server uptime by streamlining upgrade schedules and automating deployments.

Education & Certifications

B.S., Computer Information Systems – Glendale University

MCSA – Microsoft Certified Systems Administrator – Hommnick Systems

A.A., Psychology – Broward College

Additional Highlights

- SEO Expert WordPress Optimization Affiliate Campaign Setup

- Real Estate & Mortgage IT Expertise LOS/CRM Integrations

- Passionate About Emerging Tech (AI, Automation, Cloud, SaaS)

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