Customer Service Support

VICTORIA WINSLOW

Port St. Lucie, Florida I 772-***-**** I **************@***.***

Employee Development

Solutions

Active Listener

Collaboration

Problem Solver

Patience

Communication

CUSTOMER SERVICE PROFESSIONAL

Proven track record of account management and customer service with a strong work ethic and desire to succeed.

Highly effective communicator who collaborates seamlessly with individuals across diverse backgrounds and all levels of management. Multiple company awards for consistently exceeding quotas while receiving promotions for work performance.

PROFESSIONAL EXPERIENCE

UNITED HEALTH CARE July 2024 – December 2024

Customer Support (temp)

Outbound dialer with United Healthcare, where my primary responsibility was to assist insured members in scheduling appointments with their physicians.

This role involved reaching out to individuals, ensuring they had the necessary information, and helping them navigate the process of booking medical appointments in a timely manner.

Dedicated to providing excellent customer service and ensuring that all members received the support they needed to manage their healthcare appointments efficiently. FLEXXBUY 2016 – 2024

Customer Support Manager

Managed customer support operations for a company offering financing programs to merchants and retailers, facilitating over 35 lenders and providers for affordable payment solutions.

Transitioned from a sales role to the Customer Support Manager, overseeing the inbound and outbound communication with applicants and merchants.

Assisted applicants through the financing application process, providing guidance and clarification on lender options and program details.

Provided support to merchants by explaining the financing program and the lending process to ensure smooth integration and effective use of the platform.

Managed communication through multiple channels including text messages, inbound and outbound calls, and email correspondence with both applicants and merchants to address inquiries and resolve issues efficiently.

Ensured a high level of customer satisfaction by delivering prompt, accurate, and helpful information to both applicants and merchants.

ADDITIONAL EXPERIENCE

MoneySaver Magazine, Stuart, Florida, Customer Service/Accounts Receivables Liberty Medical Supply, Port St Lucie, Florida, Telephone Sales LiCausi Construction, Port St Lucie, Florida, Appointment Setting EDUCATION

Diploma, North Miami Beach Senior High School

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