Change Management Project Manager
Resume:
Martha Fowler
******@****************.***
https://www.linkedin.com/in/marthafowler
Change Management Certified Practitioner driving large-scale global change initiatives in complex environments, developing and executing comprehensive change for end-to-end adoption of new technologies and cultural transformations. Strategic Planning: Crafting overall OCM strategy documents and presentations, conducting risk and audience analyses, defining new desired behaviors, and developing leadership engagement plans. Tactical Execution: Creating detailed communication and resistance management plans, developing training materials (including videos, demos, SharePoint pages), facilitating town halls and training sessions, and providing live support and coaching. Application of CM methodologies (ARM, Kotter, ADKAR). Technical Proficiency: functional knowledge of HCM technologies and modules (Time and Absence, Performance, Homepage, Office365, ServiceNow) utilizing change adoption management tactics.
oData Privacy, governance, and privacy projects for Onboarding of new employees of a Merger and Acquisition NCC Group Cybersecurity. new employee IT onboarding with IRC, new employee onboarding and relocation project PayPal.
oAI policy project contributed to the communications of the initial AI project (Fed Government)
Organization Development & Process Consultant with strong client-facing abilities, adept at influence stakeholders and leaders in dynamic organizations. Expertise optimizing HR processes, workforce planning, onboarding, performance management, training, culture interventions, and EX, fostering collaborative relationships across teams.
Project Manager, Program Management, leading end-to-end implementation of large-scale IT & HR digital transformations of SaaS applications and cloud integrations. Experienced Waterfall and SAFe Agile/Scrum facilitator, Confluence and Jira. Project scope, stakeholder assessment, resources, timelines, planning risk assessment, business requirements, data migration, cloud integrations, vendor management, Go-Live execution, UAT, change requests, budgets, and analytics.
Learning & Training Consultant withs strong facilitation skills for technical and leadership programs. Lead analyst and strategist of talent development programs, competency models, Instructional design (ADDIE), E-learning 508 compliant modules, and LMS and learning apps implementation and administration.
Summary of Technology Implementations:
Workday (3) Time Tracking and Absence modules, cloud integrations with ADP.
SAP/SuccessFactors (2) EC, performance, compensation, onboarding, learning, recruitment, onboarding & payroll.
Workforce Software (WFS), Paylocity, Time, absence, and payroll with legacy systems PeopleSoft, Kronos, ADP integrations, ServiceNow, Monday.com roll out and training.
Qualtrics (1): Employee Experience (EX) survey and analytics.
Apps: AI, Cornerstone, CourseMill LMS, Lectora, ScenarioVR, Adobe, Microsoft Office365, SharePoint, Visio, Lucid, Miro, SalesForce, Smartsheets, Monday.com, Trello, Confluence, Jira.
Methodologies: Action research Model, Kurt Lewin & 7S Model, ProSci (ADKAR), Kotter 8-Step Change Model, PMI, SAFe, Scrum, SDLC, Waterfall, DevOps, Lean.
Languages: English, Spanish (fluent), Portugues (beginners).
Industries: FinTech, Banking, Cybersecurity, Software/IT, Healthcare, NGOs, Pharma, Consumer Goods & Retail, Airline & Cruiseline, Federal Government/Defense, and Higher Education.
Education
B.A. Business Administration & HR Management, Florida Atlantic University (FAU)
International Business Certificate, College of Business, Florida Atlantic University (FAU)
PROSCI/ADKAR Change Management Certified Practitioner, August 2021
ACMP Certified Change Management Practitioner (in-progress)
SAFeAgile/SCRUM Certification, 2025
Organizational Development Certified Consultant ODCC, Institute of Organization Development
Talent Management Certified Consultant TMCP, Institute of Organization Development
Executive Coaching Certified Professional ECCP, Institute of Organization Development
Human Resources Data & Analytics, Human Capital Institute (HCI)
Training and Human Resource Development Certification, FIU
Professional Experience
Change Management Consultant
Institute of Organization Development Nov 2024 – March 2025
Lead consultant in the development of the Change Management training curriculum including researching methodologies such as Kotter, K Lewin, Prosci (ADKAR), and Action Research Model for change interventions. Curate best practices in change management and behavioral change in culture, digital transformations, technology adoption. Created resistance tactics and sustainability plan, change saturation analysis, audience assessments, drive of shareholder engagement through regular updates, effective communication, and development of tangible tactical plan templates.
Development of facilitators guides, presentations, interactive virtual-classroom activities, assessments, collateral documents, and participant guides using an LMS platform.
Delivery and facilitation of Change Management Curriculum and Train the trainer to certify OCM facilitators.
Culture Transformation Change Management Consultant – Federal Government
Sandia National Labs, Albuquerque NM Jul 2023 – Oct 2024
Lead Change Management consultant for Culture Transformation and Employee experience (EX) of 15K+ employees. Developed and executed the Change Management strategy, Change Impact analysis, identified short and long-term goals, stakeholder impact analysis, leadership engagement plan, developed communications, resources, tools, web site content, application of the ProSci ADKAR methodology in tactics and tracking tools for metrics. Support the culture ambassadors’ team to develop culture transformation competencies and training.
Facilitated TTT session for the leadership engagement program and culture advisors, competencies and roadmap.
Developed Change Management strategy of HCM Transformation project to implement Workday Time and Absence modules and training resources recommending the WD Adoption tool kit.
Analyze the Change Saturation environment and strategies to improve the change capacity by developing change training. Develop presentations and analysis of current states and potential efficiencies.
Facilitated train-the-trainer sessions, coaching, created documentation and change resources to measure adoption and reduce resistance while building a team that is knowledgeable about Change management.
HR Transformation Change Management Consultant
International Rescue Committee IRC, NYC, NY May 2022 - May 2023
Lead PM and Change Management consultant of HCM transformation of 30K employee roll out of Workday, ServiceNow, acted as HRIS Agile/Scrum Master, and HR Program Management Portfolio lead.
Implementation of Workday’s Time and Absence Management modules in the US and EU for exempt and nonexempt employees, policies and configuration. Facilitated meetings with cross-functional teams, program managers, technical support, change management, Workday admins, and presented weekly status to the Sr leadership team.
Designed the Change Management tactical and communications plans leading a team for execution and roll out. Coordinated resources, support channels, websites, training, and reinforcement of new behaviors.
HRIS Scrum master with a team of developers for the employee portal in an Agile/DevOps environment, creating Epics, stories, and tasks in Jira, documented escalations of middleware issues, track enhancements, master employee database (30K+) as a system of record, and vendor management.
Lead the implementation of SaFe Agile/Sprints for the HRIS team and supported the implementation of Monday.com to manage the HRIS program portfolio, Projects and product management, with templates and automation.
Supported the Change Management for the rollout of ServiceNow for HRIS issues and support process.
Developed handouts and collateral materials, delivered training sessions and administered user permissions as needed. Prepared Project kick-off, status reports, documentation and leading meetings with sponsors and stakeholders. Led scrum sessions for the development of new interfaces and coordinate across functional team in HR and IT. Developed reports, training guides and presentations for multiple audiences.
HR Transformation Change Management Consultant
PayPal, Palo Alto, CA Dec 2021 - Apr 2022
Projects: Learning & Development, Compliance and Global Relocation, Virtual workforce, Talent acquisition, and Performance projects for 30K employees.
Performed stakeholders’ assessment and Change Impact risk analysis. Developed Change Management strategy plan and enablement tactics, timelines, and overall roll out of change in the HR shared services including Global Mobility, GTA digital transformation, Compensation, Performance, and Learning. Facilitate meetings with Sr leaders, Sponsors, and Stakeholders. Develop plans, presentations, and communications to implement change across the enterprise for the implementation of change initiatives across the enterprise or targeted impacted BUs.
Developed collateral and communications for the scheduled Workday updates and integration with impacted groups.
Conducted feedback meetings to identify any potential gaps, track success and areas of improvement.
Collaborate with the Change Management team to improve our intake process and analytics.
M&A Change Management Consultant
EnhanceHCM Consulting Sep 2021 - Dec 2021
SaaS Implementation firm based leading the Merger & Acquisition of multiple health care providers office across the US to integrate in the same ADP payroll system.
Developed change Management plan for ADP Time and Absence modules as part of new Acquisition and business expansion: training, presentations, new policies, employee handbooks, timeline, communications and training.
Developed timelines, training and communications. Vendor-client liaison and advocate. Coach and training for client lead and internal support.
Supported database integration requirements and Go-Live activities during the transition to new system.
M&A Change Management Consultant
NCC Group LLC, Atlanta, GA/Manchester UK May 2021 - Aug 2021
SaaS Cybersecurity firm based in the UK Merger & Acquisition: OCM, Workday, EX project.
Developed project plan for change management initiatives of an acquisition: including, stakeholder assessment, training, presentations, policies, employee handbooks, compliance training, performance goals, and onboarding.
Coordinated the access to Workday Time and Absence, onboarding, payroll, benefits, and approval workflows for new entities and develop training using the WD adoption kit and education resources.
Implemented the Change Management and communication campaign and Onboarding of new employees from a new portfolio acquisition, partnering with IT, HR, Communications, and third-party vendors.
Rolled out the post-acquisition onboarding survey, analysis of findings and presentation to stakeholders. Implemented tactics to improve onboarding and support employees (EX) during the transition and their new role.
HR Change Management Consultant
Catholic Health Services, Fort Lauderdale, FL (Kronos/Paylocity) Jul 2020 – Feb 2021
Health, Hospice, and Palliative care services with 35 facilities and over 2000 employees. Payroll, Performance projects.
Developed and executed the change management plan for the roll out, training, and adoption of the eTime, and Attendance using time clocks, workstations, and mobile app using GPS and geofencing configuration.
Lead the roll-out of the Performance Review process for 2000+ employees. Interviewed stakeholders about prior process and desired future state for compliance. Redefined internal processes and optimization of application features to implement best practices. Developed and facilitated training for managers and employees. Provided updates to leaders and managers.
Developed workflows and set governance to support the new Time and Attendance system, payroll, and technical support.
Analyzed FTE reporting and defined reporting capabilities for workforce planning.
HR Change Manager Consultant Mar 2019 –Mar 2020
HyCite, Madison, WI (SAP)
Consumer goods and international logistics with 1500+ employees in the US, AR, MX, CO, BR. HR Technology transformation SAP, SuccessFactors EC, Workforce Software Time and Attendance, ADP payroll integrations.
PM/CM facilitating meetings, tracking project plans, documenting, and defining terms and concepts, workflows, and processes. Created flow charts, training materials, manuals, and handouts as needed.
Developed the Change Management tactical plan and Communication campaign for branding the solution and awareness of the new system and processes including communications and videos.
Managed training across countries in multiple languages using virtual classrooms and shared technologies.
LMS e-Learning Consultant
Trivantis, LMS & Lectora Software Development Jan 2018 – Dec 2018
Software Developing company of elearning tools Lectora, Review, sCenarioVR, and LMS platform.
Project Manager working with clients in the roll out, integration and configuration of eLearning software and LMS solutions. Documented customer issues and/or escalated issues in JIRA, and end user testing results to discuss the solution based on Agile software development cycle.
Technical support and testing of course publication (SCORM/AICC) interactions, reporting, learner progress reports, employee data, LMS portal design, reports and analytics.
Learning consultant supporting customer’s instructional design and development of elearning modules, defining flow, course layout, and high-end design to produce sustainable learning experiences.
Reviewed, defined, documented, and implemented solutions with LMS technology and resources for existing and new customers as well as SME supporting the sales process.
Lead consultant in the creation of internal processes and updated user’s knowledge base and documentation with user cases in an Agile environment.
Learning Consultant
Santander International Private Banking, Miami, FL (LMS) Sep 2017 – Jan 2018
Lead the employee development program management. Analyzed current learning environment defined the scope of the project and deliverables, identified business needs, data gathering interviewing key players, target groups, budget definition, RFPs compilation, vendor’s list, and researched training technologies, venues costs and logistics. Led the roll out plan for SAP/SuccessFactors and LMS.
Led meetings with leadership team to document current performance issues and existing training needs, such as advanced leadership skills and technical skills to create a map for learning and development.
Developed a corporate learning model based on organizational competencies. Identified vendors and consultants to develop a global learning offering for Leadership training, Compliance, and Sales Onboarding program aligned with a 3-tier development in a two-year program.
Lead audit of existing learning materials and courses with SMEs and external consultants to define learning objectives and outcomes and identify courses and customize programs.
Developed and cofacilitated training program in Design Thinking methods.
OD Consultant & Change Management
Institute of Organization Development, Fort Lauderdale, FL Jul 2015 – Jul 2017
Functional Project Manager for global projects, design, and implementation of distance learning platform, web site and workflows for the ecommerce registration system.
Facilitated courses in Organization Development and Talent Management, including Action Research Model, Change management models, 7S model, 360 assessments, organizational culture surveys and leadership development for remote learners in multiple countries and time zones.
M&A Change Management Consultant
Grünenthal Pharmaceutical Latin America, Miami, FL (SAP) Feb 2012 – Jul 2015
HR Digital Transformation Project and change manager for the roll out of SAP/SuccessFactors EC and payroll integration for Latam (MX, CO, BR, VE, PA, PE).
Documented business requirements with SMEs and lead the testing of new configurations and workflows for the EC, Performance & Goals, Onboarding, Compensation, Succession & Development, Learning pay, Workforce Analytics & Reporting. Documented testing scenarios and results and escalations and managed the change management tactis and communication to end users.
Managed the yearly HR Program Portfolio such as merit increase, bonus, productivity goals and Performance Review.
Lead the roll out of the recruitment module, LMS, and EC configuration, developed the Talent Cards workflows. Collaborated with the SAP team to implement the financial module business requirements.
Lead the HR Analytics Center of Excellence, developing a matrix for HR key areas: Workforce Analytics (turnover rate, performance, Recruitment, retention), Employee Engagement index, and Great Place to Work ratings.
OD Process Consultant
HR Talent Pro, Fort Lauderdale, FL (Taleo) Jan 2011 - Feb 2012
Citi Bank Talent Acquisition and Mobility Assessment - Developed a Talent Mobility strategy to reduce employee transfers time and recruitment globally and increase employee satisfaction. Optimization of HC software to reduce the turnaround time of the global recruitment process and mobility in the LatAm region. Analysis of the existing turnover data, recruitment time, engagement, employee satisfaction and current process and developed a streamlined mobility process, created new workflows, identify resources, and reduced time to process employee transfer globally.
Miami Children Hospital Trainer Certification: Developed Training certification for to certify the team of nurses as facilitators and effective instructional design. Analyzed current training practices, tools and assessment of stakeholders and team impacted. Designed curricula to develop SMEs competencies into effective trainers. Developed communications and reminders, rolled-out survey and presented findings to sponsors. Developed tools and training aids, facilitated program, provide feedback and coached teams to enhance existing training programs. Facilitated sessions explore new ways to deliver content with multiple audiences and feedback.
Carnival Cruises Travel Agent University Optimize LMS features and reporting to track and streamline the agent certification process. Analyzed current graduation rates, success metrics, course costs for the UK and AU travel agents and developed plan to optimize resources, increase learner engagement, and increase completion rate. Updated content, enhanced layout and structure of programs and levels. Analyzed and redefined graduation requirements and rewards system to redeployed the Cruise line university courses effectively to over 3,000 travel agents.
Learning Project Manager
Taleo/Oracle Corporation, Software Development Sunrise, FL (Taleo/LMS) Jun 2010 – Dec 2010
Project: Interjet Airlines LMS solution for 2,000 employees in 2 main airports
Functional Project Manager working with clients and prospects to gather information and specs, lead meetings for open discussions, documented requirements, and escalated issues. Recommended learning approach and LMS configuration, worked with clients through potential scenarios, researched and answered questions as needed.
Collaborated with the sales team making recommendations for the final proposal to consolidate contracts.
Developed and facilitated product demonstrations (virtual and onsite) of learning solutions applying the Taleo/Learn solution to clients and support sales partners in the region.
Implemented the first Regional Vendor Learning program to prepare new vendors in the product functionality and support. Developed the first vendor knowledge base with resources in Spanish and Portuguese and regularly lead open Q&A sessions.
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