Customer Service High School

FILIPE

MENEZES Mill Creek, WA www.eastside.digital

425********* *************@*****.***

Driven professional adept at leveraging SEO strategies and technical acumen to optimize digital presence and propel business success in the dynamic tech landscape.

EXPERIENCE

SEO ENGINEER

Eastside Digital LLC. – Redmond, WA

2022-PRESENT

-Managed full-cycle design tasks, handling phases from conception to completion while maintaining guidelines throughout.

-Reviewed and tested customer-facing prototypes before deployment, applying best practice diagnostic techniques to verify usability

-Collaborated with business owners during development processes to confirm creative proposals and design best practices.

-Built and designed company website and implemented SEO strategies using industry standard tools such as Jira, Atlassian, and Semrush.

-Oversaw Implementations of tools, including setting up dashboards with GA4, developing client-facing reports with SEMrush, creating user stories and project planning with Jira. PREMIUM SALES CONSULTANT

Best Buy – Lynnwood, WA

2019-2023

-Generated over $2 million in revenue through strategic sales initiatives and exceptional customer service. Provided expert guidance and recommendations to customers on premium tech products. Trained both new hires and veteran colleagues on sales techniques, product knowledge, and customer service best practices. Worked closely with businesses and builders to understand their tech needs and provide tailored solutions. Collaborated with team members to ensure customer satisfaction and drive store revenue. EDUCATION

BACHELOR OF SCIENCE: COMPUTER AND INFORMATION SCIENCES WGU

HIGH SCHOOL DIPLOMA

Henry M. Jackson High School

COMPUTER PROGRAMING CERTIFICATION

Udacity

VIDEO GAME DESIGN CERTIFICATION

Coursera

SKILLS

• Jira, Atlassian, SEMrush & GA4

• Cashflow planning and management

• State & federal tax codes

• Content Creation Tool

• Coding Languages: C#, Python, Java

• Fluent in Portuguese (BR)

• Website Design and Analytics

• Microsoft Office