Customer Service Data Entry

Jonathan D. Aresta

**** ******* ** ********* ** *9044

Mobile #: +1-702-***-****

Email: *********@*****.***

Professional Profile

Highly motivated and detail-oriented professional with a strong background in customer service, administrative clerical tasks, and general operations. Committed to contributing exceptional organizational and communication skills to enhance productivity and efficiency within the company.

Qualifications

Proficient in delivering effective presentations.

Advanced skills in Microsoft Office Suite

Capable of providing accurate assistance and information

Extensive knowledge of administrative processes

Experienced in utilizing SAP software for efficient operations.

Experienced in eprogesa for blood manufacturing and shipping and receiving.

Professional Experience

Blood Manufacturing and Lab Technician

American National RedCross, Las Vegas, Nevada, USA

June 2021 - Present

Managed incoming calls from hospitals and coordinated order management.

Handled administrative tasks efficiently.

Handle enquiries from stakeholder and assist to resolves issues timely with focus on service excellence and safety.

Build and maintain good working rapport and partnership with hospital blood bank laboratories.

Oversaw the receiving and shipping of products across multiple states.

Specialized in manufacturing blood Irradiation and Washing Red Cells for Hospital Patients

Performed irradiation work for blood and blood components.

Correspondence Handling: Receive and distribute incoming mail and packages. Prepare outgoing mail and shipments, including arranging for courier services.

Operated analytical equipment and instruments according to established SOPs.

Maintained quality results by running controls, verifying equipment function through routine equipment maintenance and troubleshoot equipment if required.

Acknowledgement of alarms and regular monitoring of temperature deviation alerts.

Managed donor call-back system by review the donor call-back log and perform product quarantine and recall procedures if required.

Collate and report national daily blood stock.

Central Sterile Tech

Emory - St Joseph Hospital, Atlanta, Georgia, USA

December 2018 - December 2019

Managed incoming calls from various departments.

Ensured the readiness of code carts.

Administrative Support:

Provide administrative assistance to various departments within the switchgear division, including filing documents, data entry, and maintaining office supplies inventory.

Correspondence Handling: Receive and distribute incoming mail and packages. Prepare outgoing mail and shipments, including arranging for courier services

Store Associate

Wal-Mart, Roswell, Georgia, USA

October 2017 - November 2018

Managed inventory and conducted scanning, verification, and stocking activities.

Provided excellent customer service to enhance the shopping experience.

Administrative Clerk

Saudi Aramco Oil Corporation, Dhahran, Saudi Arabia

October 2014 - November 2015

Managed inventory and expedited tools while tracking orders using SAP software.

Handled clerical tasks including filing and responding to calls and emails promptly.

Front Desk Operations: Greet visitors, answer phone calls, and respond to emails in a professional and courteous manner. Serve as the first point of contact for clients, suppliers, and other external parties.

Provide administrative assistance to various departments within the switchgear division, including filing documents, data entry, and maintaining office supplies inventory.

Pantry Management: Serving tea and coffee for the guests & management only.

Correspondence Handling: Receive and distribute incoming mail and packages. Prepare outgoing mail and shipments, including arranging for courier services.

Travel Arrangements: Assist employees with travel bookings, including flights, accommodation, and transportation arrangements. Prepare travel itineraries and ensure compliance with company travel policies.

Documentation and Record Keeping: Maintain accurate records and files, both electronic and physical, related to administrative and reception activities.

Ensure confidentiality and security of sensitive information.

Office Maintenance: Monitor and maintain the cleanliness and tidiness of the reception area and common areas. Coordinate with facilities management for any repairs or maintenance issues.

Teaching Staff

University of Cagayan Valley, Tuguegarao, Philippines

June 2012 - March 2013

Utilized traditional and modern teaching methods to effectively impart knowledge.

Contributed to the development of students through engaging educational practices.

Ensure effective communication flow within the organization.

Compliance and Documentation: Ensure compliance with relevant regulations and company policies. Maintain documentation related to compliance requirements, such as visitor logs and safety protocols.

Education

Diploma in Medical office Administration

Gwinnett College- Sandy Springs, 2019

Bachelor of Teaching Education

Major: General Studies in Elementary

Cagayan State University- Tuguegarao Philippines, 2012

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