Customer Service Office Administrator
Resume:
Chante Slappy
Customer Service Rep
Charlotte, NC 28269
************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Administrator/Personal Care Assistant
Unconditional Loving Home Care - Charlotte, NC
June 2021 to Present
• Assist Consumers with daily living
• Cooking, cleaning, bathing, run errands
• Work with Consumers with different disabilities or needs
• Traveling administrator to & from Consumers homes, inbound/outbound calling
• Helping prospect employees with applications, background checks & more
• Filing, faxing, data processing, auditing, making sure files/folders, timesheets, etc. are complete Lead Teacher
Childcare Network - Charlotte, NC
October 2015 to Present
• Transport children to and from school as well as home.
• Lead teacher, cook, work in a classroom of different ages with learning, changing, feeding, school work, follow assignment board, etc.
• Payment processing, scheduled tours, helped with meetings, data entry, filing, monitors staff at times, etc.
Residential Counselor
Easter Seals - Charlotte, NC
January 2013 to August 2016
Work with individuals with special disabilities
• Admin medications and documenting records in the MAR
• Transporting individuals to and from Doctor appt's, school, work and other activities
• Assist with daily living; cleaning, meal preps, etc Patient Care Coordinator
Lashgroup - Charlotte, NC
October 2012 to January 2013
Worked for a pharmaceutical company in a call center setting.
• Answered basic clinical and program inquiries.
• Coordinates access to therapies schedules and conducts appropriate follow-up and facilitates access to appropriate support services.
• Worked on problems of limited scope.
• Followed standard operating procedures in analyzing data from which answers can be readily obtained.
• Typically receives general instructions on routine work detailed instructions on new projects or assignments.
• Facilitates access to appropriate support services including reimbursement counseling nursing hotline and support.
• Processed incoming enrollment forms for program.
• Followed up via phone mail and/or fax for missing enrollment information.
• Supported payer research health care policy library and state management.
• Identified other sources of health care coverage for patients through simple queries and use of Payer Plus database.
• Ability to communicate effectively both orally and in writing and the ability to proficiently use computer and standard office equipment
• Basic understanding of payer eligibility and benefits 7. Health care research and analysis skills sufficient to support payer research healthcare policy library and state management
• Ability to resolve associate issues effectively and efficiently
• Communicate with Doctors, Patients, Pharmacies and Insurance companies to make sure everything is current.
• Closing accounts if patient is noncompliance, deceased or has no need for the program. Customer Service Representative
Belk - Charlotte, NC
November 2008 to May 2012
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
• Researched, calmed and rapidly resolved client conflicts and schedule appointments.
• Earned highest marks for customer satisfaction, company-wide.
• Greeted customers upon entrance and handled all cash and credit
• Excelled in exceeding daily credit card application goals.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Assisted and promptly responded to general inquiries from members, staff, and clients via person, mail, telephone, e-mail and fax.
• Organized store merchandise racks by size, style and color to promote visually appealing environment
• Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
• Helped drive sales goals and achieve monthly quota figures
• Built long-term customer relationships and advised customers on purchases and promotions. Data Entry/Mail Sorter
Samaritan's Purse - Charlotte, NC
November 2003 to December 2010
Responsible for cash and check handling
• Prepared check amount into computer
• Operation Christmas Child
• Separate cash & checks from mail
• Seasonal
Direct Support Specialist (Residential Counselor)
ResCare - Charlotte, NC
December 2006 to December 2009
Working with Autistic Children and Adults with Disabilities (MR/DD) and behavior problems in a Group Home
• Transporting them to daily activities and doctor's appt's
• Implement Plan of Care and train consumer on individual goals
• Assist consumer with personal care and activities of daily living (ADL's) to include bathing, dressing, feeding, toileting, etc.
• Administer medications ordered by physicians in accordance with applicable statutes, regulations, policies, and procedures
• Maintain medication administration records and conduct medication inventories
• Assist consumer with participation in recreation/leisure activities
• Assist with or perform meal preparation
• Assist with other tasks as assigned or in accordance with the consumer's needs. Inbound Call Center Representative
Sprint PCS - Charlotte, NC
June 2000 to November 2006
• Answer inbound calls for mobile company
• Ability to answer and resolve Consumers questions & concerns
• Technical support and troubleshooting
• Take payments, connect, disconnect and/or make arrangements
• Up sale for better device’s and/or change service plan Education
Diploma in Basic
Garinger High School - Charlotte, NC
1993 to 1996
Skills
• Customer service (10+ years)
• Sales (7 years)
• Chairside Assisting (10+ years)
• Telecommunication (10+ years)
• Autism Experience (10+ years)
• Infection Control Training (10+ years)
• Developmental Disabilities Experience (10+ years)
• Computer literacy (10+ years)
• Microsoft Office (10+ years)
• Communication skills (10+ years)
• Typing (10+ years)
• English
• Microsoft Word (10+ years)
• HIPAA (10+ years)
• Dental Receptionist (10+ years)
• Dental Assisting (10+ years)
• Childhood development (10+ years)
• Special needs (10+ years)
• Nursing (10+ years)
• 10 key typing (10+ years)
• Data entry (10+ years)
• Office management (10+ years)
• Early childhood education (10+ years)
• Meal Preparation
• Laboratory Experience
• Medical Imaging
• Medical Scheduling
• Technical Support
• Early childhood education
• Childcare
• Mentoring
• Teaching
• Experience with children
• Communication skills
• Leadership
• Guest services
• Customer service
• Applied behavior analysis
• Typing
• Cash handling
• Cooking
• Telecommunication
• HIPAA
• Technical support
• Working with people with autism
• Working with people with developmental disabilities
• Data analysis skills
• Office management
• Cleaning
• Medical scheduling
• Food preparation
• Cash register
• Dental assisting
• Dental receptionist
• Chairside assisting
• Negotiation
• Sales
• Organizational skills
• Microsoft Excel
• Management
• Working with people with disabilities
• Intake
• Cold calling
• Supervising experience
• Caregiving
• Alzheimer's care
• Home Care
• Hospital experience
Certifications and Licenses
CPR/First Aid
BSAC
Credintials
Present
Med Tech
Present
Driver's License
July 2018 to July 2024
First Aid Certification
CPR Certification
RBT Certification
Additional Information
Skills: HS diploma, Certified Dental Assistant, Certified Med Tech, Call Center environment, Customer Service, Inbound/Outbound calls, Internet, Residential Counseling, Education, Childcare Credentials, Telecommunications, Troubleshooting, Research, Microsoft Office Suite, Sales, MS Excel, MS Word, Cash handling, Data Entry, Velocity, Premier and Operate any office equipment, Certified Med Technician, NCI, First Aide/CPR.
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