A Regional Manager

JEFF BRIGMOND

Dallas, TX *****

704-***-**** - **********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Self-motivated, peak performing professional with over 15 years of supervisory experience in multifamily and 9 years in single family industries. An effective problem solver who enjoys the challenge of achieving goals and accomplishing objectives; career history of consistent advancement based on achievements and motivational tactics. Reputation for taking technical, complex projects from inception to completion. Ability to streamline procedures that improve safety levels, productivity, and control costs through expertise in: Capital Improvements & Exterior and Interior Rehabs, Disaster Management, Budgeting & Finance, Safety & Compliance Management, Vendor Management, Preventative Management, Organizational & Time Management, Production Planning & Scheduling, Troubleshooting, Team Building & Leadership, Due diligence for property acquisitions.

WEBSITES, PORTFOLIOS, PROFILES

• http://www.linkedin.com/pub/jeff-brigmond/15/884/760/ SKILLS

• Operational excellence

• Budget development

• Staff development

• Service delivery

• Problem-solving aptitude

• Product knowledge

• Evaluate leads

• Client retention

• Pre-sales support

• Review of contracts

• Document management

• Contract negotiation

• Complex project negotiations

• New hire onboarding

• Customer relationship management

• Business analytics

• Strategic planning

• Team leadership

• Key account development

• Contract management

• Performance analysis

• Client base retention

• Time management abilities

• New business development

• Closing techniques

WORK HISTORY

01/2015 to 01/2025 Regional Service Director / Director of Standards Progress Residential – Scottsdale, AZ

In October 2015 I was hired as a Regional Service Director to help develop the Rehab, Turns and Service departments

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My experience with Multifamily Management is what the company was looking for to adapt processes and procedures to Single Family Management

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• In the beginning my regions were Texas and Tennessee The TN markets were being 3rd party managed and my initials duties were to hire service and make ready team members, then train all to company processes

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• Also hire needed vendors

Coordinate the management of all Initial Rehab of recently purchased homes and Make Ready process for recently vacated homes

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• Oversee the service teams maintaining all occupied homes

• Directly manage all aspect of any disaster damaged homes, I.E

• Fire, Floods and Storm Damage

Responsible for Reviewing and Approving all scopes of work over budgeted expenses

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Communicate with Corporate and local operational management on progress and reporting for company matrix expectations

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• Manage inspections for the Acquisitions Dept before home purchases Develop, implement and maintain company standards for quality and consistency of the rental portfolios

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• Review and report on monthly spending on Service and Make Ready Create action plans when necessary, when matrix numbers deviated from expectations

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Traveled several times a month to markets to inspect product, train team members and at times fill in for open positions

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01/2001 to 01/2015 Regional Service Director for Western Division / Regional Service Manager / Maintenance Supervisor

Ginkgo Residential – Charlotte, NC

Fast-track promotion through increasingly positions directing maintenance and project planning for a publicly listed REIT management service company

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Directed and coordinated maintenance personnel to assure preventative implementation and maintenance and complete within budget

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In October 2007, I was promoted to Western Regional Service Director, which included travel to all 37 western fee managed properties

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Responsible for arranging all construction, vendor agreements and contracts along with overseeing a staff of two Regional Service Managers, one Roaming Maintenance Service Manager, 37 Service Managers, Service Technicians and Groundskeepers

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• Coordinate, inspect and maintain heating, cooling and ventilation systems

• Coordinate renovations of existing apartments

Coordinate and inspect major contract work on the electrical, plumbing, mechanical and other related systems in all regional locations

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Develop, implement, and monitor the effectiveness of programs to control operating expenses, improve customer satisfaction, and manage team members

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Participate and contribute to the creation and implementation of policies and procedures

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• Coordinate remediation of fire damaged units from board up to obtaining CO's Proxy for Vice President of Property Operations when the Vice President is not available to represent the region on issues related to maintenance operations within

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the region

Resolve employee related issues and provide developmental support to subordinates via coaching, counseling, and training

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• Identify succession candidates and design career development plans as appropriate Manage projects for assigned portfolios directly and/or provide direction and support to Portfolio Directors to ensure projects are completed on time and within budget

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• Provide support for annual planning and budgeting process Establish policy regarding disaster recovery process; ensure proper communication and compliance across teams

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Participate and contribute to the preparation of the annual operating budgets as well as periodic re-forecasting of the operating budgets during the course of the year with emphasis placed on budget categories related to maintenance and non-routine project management

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Ensure relevant sections of budget preparation, submission and presentation are delivered in accordance with established timelines

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Represent maintenance operations on capital improvement projects for both renovation and new apartment communities

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Lead continuous improvement efforts within area of responsibility to identify and implement initiatives to improve business operations

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Manage the communication of information top down and bottom up to ensure that senior management, regional, and on-site associates are aware of maintenance operations issues

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Implement or direct the implementation of all applicable policies and procedures and ensure compliance as needed

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• Assist with interviewing, hiring and staffing of service team members as needed Ensure compliance with all federal, state, and local laws applicable to the field of maintenance operations

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• Represented company in legal matters when local counsel was not needed 01/1998 to 01/2001 Maintenance Supervisor

Fieldwood Management – Charlotte, NC

Supervise and assign the work of maintenance employees, housekeeping and all outside vendors

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• Complete punch out of new apartments after construction was completed

• Determine material, equipment, and supplies to be used

• Keep time cards and other routine records

Coordinate and inspect, operate and maintain the heating, cooling and ventilation systems

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Manage daily operations to insure onsite staff completes work assignments and taken care of residence

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• Coordinate and implement preventive maintenance program

• Manage budget requirements through review and adjustments

• Provide training to service teams

01/1997 to 01/1998 Service Manager

Royal American Management – Orlando, FL

Service Manager duties for a 90 unit property under construction in Kannapolis NC

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Service Tech in Orlando FL responsible for all aspects of maintenance repairs and make ready process

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01/1996 to 01/1997 Carpenter

Trade Mark Construction – Orlando, FL

• New construction of single-family homes

• Blue print reading and layout of framing per plans Complete framing, setting trusses, installing roof decking and installing engineering per blue prints for truss systems

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• Manage carpentry punch out to ensure job completion to plan specifications 01/1991 to 01/1996 Pool Technician

Pool Aid – Orlando, FL

• Perform installation of new tile, cooping, pumps and filter systems Prepare pool surface for application of new coating materials including cleaning and balancing of chemicals to ensure sanitary conditions for swimming safety

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• Oversee and perform all remodeling of swimming pools and spas CERTIFICATIONS AFFILIATIONS

• Pool Operator Certification (Expired)

• Dallas Apartment Association

• Tarrant County Apartment Association

• National Apartment Association

• CFC Universal Certification

EDUCATION SKILLS TRAINING

25 years in the field of maintenance operations, property management, the building services industry.

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• New construction experience including lease-up.

Ability to effectively manage the maintenance and rehab operations for a large portfolio of communities.

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• Taught segments of CAMT course.

• Perform quarterly service training for service team.

• Excellent communication skills, both verbal and written.

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