Customer Service Data Entry
Resume:
SUMMARY
SKILLS
EXPERIENCE
MELISSA
LEGARDA
**********************@*****.***
NYC, NY 11372
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
• Fluent in Spanish
• Leadership
• High energy, outgoing and sociable
• Teamwork
• Problem Solving
• Excellent communication skills
• Attention to detail
• Creative and innovative
• Self-Initiative
• Treatment Planning
• Service Planning
• Client Needs Assessment
• Client Documentation
• Structural Family Therapy
• Case Documentation
• Resource Navigation
• Educational Support
• Case Management
• Conflict Resolution
• Analytical Thinking
• Data Collection and Management
• Social Services
• Inbound and Outbound Calling
• Data Collection
• Data Entry
• Account Updating
• Call Management
• Complaint Resolution
• Prioritization
• Active Listening
• Multi-Task Management
• Problem-Solving Abilities
• Critical Thinking
• CRM Software
• Tactful and Diplomatic
• Adaptive Team Player
• Administrative Support
• Medical Terminology Knowledge
• Courteous Demeanor
• High-Energy Attitude
• Clerical Support
• Customer Service
SALES COORDINATOR 02/2020 to Current
CitizenM Hotels
Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
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Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
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• Performed follow-up calls with customers after each sale was completed. Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
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Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
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Identified and proactively solved complex strategy problems that impacted sales management and business direction.
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Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
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SOCIAL WORK INTERN 01/2019 to 06/2019
FUNDACIÓN PARKINSON - Pereira, Risaralda, Colombia Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
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Organized and maintained case records in accordance with agency policies and procedures.
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• Participated in regular team meetings to discuss cases, review progress notes, and EDUCATION AND
TRAINING
strategize interventions.
• Educated clients about available community resources that could benefit them. Attended meetings, training, conferences and seminars to advance professional knowledge.
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• Collaborated with community agencies to offer clients additional support. Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
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SOCIAL WORK INTERN 01/2018 to 01/2019
BIENESTAR FAMILIAR
• Assisted social workers in the completion of home evaluations and wellness visits. Collaborated with licensed social workers to perform home assessments and unscheduled wellness checks.
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Organized case history records and prepared reports to maintain confidentiality of records relating to clients' treatments.
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Attended meetings, training courses and conferences to advance professional knowledge.
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Mediated conflict to ensure the client's best interest and safety is maintained within the facility and amongst family.
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Aided in the development of effective coping mechanisms and behavioral therapy methods.
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Assisted with finding appropriate treatment programs to address substance abuse issues.
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SOCIAL WORK STUDENT 02/2018 to 11/2018
San Jorge Hospital
Participated in professional development workshops to remain up-to-date on best practices in social work.
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Attended meetings, training, conferences and seminars to advance professional knowledge.
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Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
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Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
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• Supported social worker with client case management services.
• Observed therapy delivery, noting treatment models and techniques.
• Studied social worker application of industry values, ethics and best practices. Universidad Libre, Colombia
Bachelor of Arts in Social Work
02/2020
Hospital San Jorge, Pereira, Colombia
Social Work student
LANGUAGES Spanish:
Full Professional
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