Customer Service Store Manager
Resume:
Jennifer Lashare
Milton, FL *****
***************@*****.***
Professional Summary
Skilled Store Manager with 14 years of experience in retail sales, customer service, and inventory management. Proven track record of driving sales growth, managing teams, and optimizing inventory control processes. Strong leadership skills with experience in training, coaching, and performance evaluations. Proficient in POS systems and skilled in communication, merchandising, and cash handling. Willing to relocate to: Milton, FL
Work Experience
Store Manager
Tom Thumb-Milton, FL
August 2011 to January 2025
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Collaborated with cross-functional teams to execute successful store promotions and events
• Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
• Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours
• Mentored team members to develop their skills and advance within the company resulting in an XX
% increase in internal promotions
Call Center Representative
West-Pensacola, FL
August 2009 to May 2011
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
• Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
• Managed multiple communication channels including phone calls, emails, live chat support etc
• Maintained confidentiality of sensitive customer information according to established data protection guidelines
Education
Some college in Medical Billing & Coding
Virginia College-Pensacola
September 2010 to May 2012
Completed all courses and maintained a3.7 gpa
Skills
• Retail sales
• Communication skills
• Merchandising
• Retail management
• Customer service
• Cash handling
• Leadership
• POS
• Supervising experience
• Management
• Sales
• Cash register
Certifications and Licenses
ServSafe
Driver's License
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