Customer Service Manager

James V Kucera III

***-***-*** *********@*****.***

Customer Service

Summary of Qualification

Seasoned Senior Customer Service Manager with over 12 years of experience in leading customer service departments. Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams. Adept in strategic planning, implementation, and leveraging technology to improve customer service delivery.

Skills

Clerical

Problem Solver

Time Management

Computers

Administrative

Detailed Oriented

Adaptability

Collaborative

Reliable

Professional Work History

Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.https://www.onetonline.org/link/moreinfo/task/2584?r=summary&j=43-4051.00

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Collection Representative

Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Advise customers of necessary actions and strategies for debt repayment.

Employment History

Customer Service Lendmark Thornton, CO

Collections Representative Linebarger Broomfield, CO

Education

Certificate College of Insurance Centennial, CO

High School Diploma Niwot High School Niwot, CO

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