Customer Service Data Entry

KAYLA

THOMAS

K

T Atlanta, GA *****,

985-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Shipping Documentation • Truck loading • Product packing

• Pallet building • Teamwork Abilities • Data Entry

• Written Communication • Problem-Solving • OSHA Compliance

• Interpersonal Skills • Teamwork and Collaboration EXPERIENCE

Package Handler November 2022 - June 2024

UPS Atlanta, Georgia

• Detected package issues through visual inspections.

• Worked additional shifts with short notice.

• Updated daily log with incoming and outgoing packages and notable incidents. Sales Associate June 2021 - June 2022

Walmart Atlanta, Georgia

• Informed customers of promotions and special offers to increase sales.

• Delivered consistent service to develop customer base.

• Created great customer experiences with personalized sales support. Restaurant Hostess June 2021 - August 2021

Cracker Barrel Atlanta, Georgia

• Worked with large groups to execute special events to schedule.

• Memorized and promoted menu items, specials and drink options to maximize revenue.

• Reset tables quickly to achieve optimum turnaround times. Medical Receptionist May 2020 - May 2021

Gastro Group Amc Slidell, Louisiana

• Printed patient forms and reviewed charts to prepare for upcoming appointments.

• Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.

• Relayed messages and transferred records between staff and offices to facilitate effective patient care.

• Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.

• Scheduled appointments, lab tests and procedures for patients.

• Maintained neat lobby areas and greeted each person promptly.

• Entered updated information in patient account pages and charts.

• Gathered information from patients, processed registration paperwork and collected payments.

• Photocopied, faxed and filed patients records practicing confidentiality measures.

• Protected patient data through strict compliance with HIPAA requirements.

• Answered basic questions and provided information to patients and family members.

• Scheduled appointments for patients using medical office software. Camp Counselor January 2019 - May 2021

Boys and Girls Club Slidell, la

• Created weekly and daily schedules, taking into account attendants ages and interests

• Fostered positive learning environment, demonstrated positive behaviors and modeled teamwork.

• Exposed campers to new activities and sports at age-appropriate paces. EDUCATION

Clark Atlanta University, Atlanta, Georgia

Diploma May 2021

Slidell High, Slidell, la

EMR certified

Microsoft/Excel Certified

CPR certified

LANGUAGE

Native

English

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