Social Media General Manager

Nicole Taylor

**** **** *****, *******, ** *****

240-***-****•**************@*****.***

PROFESSIONAL EXPERIENCE

Tucker Brewing Company, 10/2023-12/2024

Tucker, GA

Consultant

•Optimized operations through assessing restaurant, devising plans, organizing training, and helping staff to carry out improvement plan

The Nook on Piedmont Park, 06/2022-08/2023

Atlanta, GA

Assistant General Manager

•Increased customer engagement on company social media accounts through interactive promotions and contests

•Hired, trained, supervised, scheduled, coached, and counseled staff

•Employee scheduling

•Met or exceeded sales goals for every month

•Continually monitored restaurant for service, cleanliness, and food issues

•Reduced employee turnover

•Planned and coordinated large parties and events

•Maximize restaurant’s department profitability through proper forecasting and staffing; implement effective controls of food, beverage, and labor costs and monitors the budget to ensure efficient operations, including achieving budgeted revenue and labor expenses

•Lead and direct the team firmly and fairly applying constant, gentle, pressure to hold standards while directing the overall operation, ensuring proficiency and productivity

•Maintained an employee retention rate higher than industry standard through management training program, periodic performance review, and motivational coaching tactics

•Consistently exceeded monthly goals by training FOH staff on upselling techniques

•Created a cross-training program ensuring FOH staff were able to perform confidently and effectively in all positions

•Increased customer engagement on company social media accounts through interactive promotions and contests

Taco Mac, 01/2021-05/2022

Atlanta, GA

Hospitality Manager:

•Hire, train and supervise staff

•Employee scheduling

•Coach and counsel staff

•Maintain a well-educated staff on food and beverage

•Monitor food and beverage quality for ensured consistency

•Maintain clean and safe environment for staff

•Initiate sales building contests for staff

•Organize and participate in marketing activities

•Maintain profit and loss

•Implement appropriate strategies to resolve adverse trends and improve sales

•Accurately execute all company initiatives and policies with improvement to quality, service and operations while ensuring employee compliance

•Complete restaurant opening and closing procedures and manage deposits

•Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low

•Continually monitor restaurant for service, food, and cleanliness issues

•Optimize profits with proactive control of employee workloads, vender costs, and food waste

•Build detailed reports for accurate sales forecasting

Isabella’s (Fountain Rock Management), 12/2018 – 12/2020

Frederick, MD

Assistant General Manager:

•Hire, train and supervise staff

•Employee scheduling

•Coach and counsel staff

•Maintain a well-educated staff on food and beverage

•Monitor food and beverage quality for ensured consistency

•Maintain clean and safe environment for staff

•Initiate sales building contests for staff

•Organize and participate in marketing activities

•Maintain profit and loss

•Implement appropriate strategies to resolve adverse trends and improve sales

•Labor and payroll on a weekly basis

•Alcohol inventory and ordering on a weekly basis

•Train new additions to the management team

•Provided extensive health and safety training to all staff members, achieving a 100% from Health Restaurant Inspection Committee

Pistarro’s (Fountain Rock Management), 07/2017 – 12/2018

Frederick, MD

Assistant General Manager:

•Maintain restaurant's revenue, profitability and quality goals

•Work closely with fellow management to meet revenue objectives

•Train and supervise staff

•Maintain safe working conditions

•Follow company policies and procedures regarding the handling of cash, property, products and equipment

•Ensure efficient restaurant operation, maintain high production, productivity, quality, and customer-service standard

•Ensure all food safety procedures are strictly adhered to according to sanitary regulations

•Audit inventory levels to ensure product availability, and order products as necessary

Ayse Meze (Fountain Rock Management), 03/2016 – 07/2017

Frederick, MD

Service Manager:

•Maintain restaurant's revenue, profitability and quality goals

•Work closely with fellow management to meet revenue objectives

•Train and supervise staff

•Maintain safe working conditions

•Follow company policies and procedures regarding the handling of cash, property, products and equipment

•Ensure efficient restaurant operation, maintain high production, productivity, quality, and customer-service standard

•Ensure all food safety procedures are strictly adhered to according to sanitary regulations

•Audit inventory levels to ensure product availability, and order products as necessary

EDUCATION

Level 1 Sommelier

Appalachian State University, Boone, NC

Winemaker (2017-2020)

Mazzaroth Vineyard, Middletown, MD

SKILLS

•Ability to balance books and handle finances

•Work cooperatively with a wide range of personalities

•Proven ability to gain customer’s confidence and trust

•Relates easily with all levels of co-workers and customers

•Excellent verbal and written communication skills

•Collaborate easily with co-workers and works well independently

•Strong leadership skills

REFERENCES

Available upon request

Contact this candidate