Mental Health Crisis Management

CHARNA JONES

Cypress, Texas *****

Cell: 214-***-****

*********@*****.***

OBJECTIVE

Performance-driven former law enforcement professional, committed to advancing crime prevention initiatives and achieving organizational objectives. Attained a Bachelor of Arts degree in Sociology, certified as an Advanced Peace Officer and Mental Health Officer. Over 5 years of experience in crisis management, conflict resolution, and report writing. Ability to collaborate effectively on projects, manages time-sensitive tasks, and builds strong client relationships. Looking to apply my versatile skills in a new and challenging role.

SKILL SUMMARY

Conflict Resolution and Crisis Management

Crisis Management and Intervention

Customer Relationship Management

Report Writing and Documentation

Advanced Communication and Report Writing

Risk Assessment and Problem Solving Skills

Excellent communication skills; oral and written

Able to identify and implement creative solutions for various permitting challenges and obstacles.

Strong attention to detail; meticulous data entry skills

Ability to work in a team environment and maintain a professional disposition EMPLOYMENT HISTORY

Cy-Fair ISD Police Department

Police Officer Cypress, TX July 2023 – Dec 2024

Maintained composure and effectiveness while adapting to changing circumstances and dynamic environments.

Navigated complex and rapidly evolving scenarios, leveraging critical thinking and sound judgment to implement effective solutions while minimizing risks.

Became a Certified Mental Health Officer for the emergency response unit.

Responded to dispatched events to deploy assistance and diverted criminal activity or harmful.

Cultivated important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.

Generated written reports during and following investigations or traffics incidents and presented findings in court (if applicable).

Investigated suspicious activities and contributed to topics of crime reduction.

Analyzed complex situations and translated findings into concise, easily understandable reports ensuring all parties were aligned on progress and outcomes for diverse audiences.

Managed concurrent priorities, balancing administrative duties, incident documentation, and real- time crisis management. Ensured timely completion of all tasks, meeting strict deadlines without compromising quality.

UT Police at Houston

Police Officer Houston, TX Oct 2022 – May 2023

Created comprehensive incident and investigative reports, ensuring precision and clarity to support organizational processes.

Worked cross-functionally to handle emergencies, manage risks, and maintain operational continuity.

Engaged with diverse stakeholders to build trust and drive effective conflict resolution.

Investigated criminal offenses to detect and arrest criminals, and recover lost or stolen property. Pantego Police Department

Police Officer Pantego, TX April 2019 – July 2022

Prepared and filed criminal incident reports and arrest warrants.

Facilitated interagency operations during incidents, crash scenes, and investigations.

Conducted residence and business checks as well as secured city parks and structures.

Booked and jailed arrested individuals.

Scanned police offense records into electronic databases.

Maintained detail notes and interpreted individual’s information to perform accurate assessments. BDF Holdings

Default Specialist II Addison, TX July 2017 – April 2019

Analyzed client data, resolved discrepancies, and communicated findings with internal and external stakeholders.

Managed workflows and deadlines to maintain compliance and achieve operational objectives.

Demonstrated advanced time management and organizational skills in a fast-paced, detail-oriented environment.

Reviewed Work In Progress report to ensure completion.

Ensure all files are QC’d and updated

Process FC Loans from referral to sale

Documented systems with appropriate tasking and comments.

Excellent written and oral communication, organizational and time management skills.

Updated appropriate workstations for referrals, payoffs, reinstatements and quality control. Education

Bachelor of Arts in Sociology

University of North Texas Denton, TX 2005

Certifications

Advanced Peace Officer Certification TCOLE

Mental Health Officer Certification

Crisis Intervention Training

Standardized Field Sobriety Testing

Technologies

MS Office

Word

Flex

MDT

JWEB/NIBRS

CAD/Axon

Tyler Technologies

Vendorscape/LPS

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