Business Analyst Process Improvement

Darrell Hanan

**** ** ******* **, ***'s Summit, MO 64064

816-***-**** **.*****@*****.***

Objective

Accomplished management professional with over 20 years of experience in operational leadership, materials management, and team development. Proven track record in workflow optimization, safety compliance, and driving productivity to exceed performance standards. Seeking to leverage experience in logistics, team empowerment, and process improvement.

Education

Longview Community College

Professional Experience

Empower Retirement, Overland Park, KS

Specialist, Uncash Checks 2018 - 03/2025

•Supervise the Return Check team, empowering and mentoring employees to enhance workflow and productivity in a high-volume processing environment.

•Ensure daily operations meet quality and safety standards, consistently driving process improvements to exceed performance metrics.

•Coordinate monthly performance reporting to ensure alignment with company goals and improve client satisfaction.

•Collaborate with cross-functional teams and global partners to standardize operations and improve overall service delivery.

Business Analyst 2014 - 2018

•Spearheaded the rollout of a new workflow tool, directly collaborating with vendors to implement standardized processes, ensuring efficiency and accuracy across departments.

•Led data-driven initiatives to improve client reporting accuracy, enhancing productivity and operational insights.

Incoming Mail Operations Manager 2008 - 2014

•Supervised a team of 20 employees in a high-volume mailroom, ensuring quality and productivity standards were met daily.

•Maintained strong relationships with key logistics providers (USPS, FedEx, UPS) to enhance delivery times and streamline mailroom operations.

•Developed and implemented KPIs, driving a 15% increase in operational efficiencies year-over-year through improved process standardization and employee coaching.

Incoming Mail Team Lead 2004 - 2008

•Managed training programs for disaster recovery and process improvement, leading to improved workflow and employee performance.

•Liaised with IT and cross-functional departments to drive process enhancements, resulting in a 20% improvement in mail deposit processing times.

Skills

•Leadership & Team Empowerment: Strong ability to lead and motivate teams, applying servant leadership principles to drive performance and productivity.

•Operational Excellence: Expertise in materials management, logistics optimization, and workflow standardization.

•Safety & Compliance: Committed to enforcing safety standards and maintaining quality controls in fast-paced environments.

•Problem-Solving & Efficiency: Proven track record of identifying and resolving inefficiencies, leading to cost reductions and improved operational outcomes.

•Relationship Building: Strong interpersonal skills, with experience working closely with union teams, management, and logistics partners to achieve business objectives.

•Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, Teams) and other workflow management tools.

References

Available upon request.

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