Data Entry Customer Service
Resume:
Denice K. Crawford
Baltimore, MD 21205
*******@***.***
Skills:
High Quality Customer Service/Inbound Contacts
Excellent Communication Skills
** *** **** ***** *xperience
Typing Speed: 45WPM
Microsoft Office (Excel, Access, Word 2007+)
ADOBE
Quick Books
Detail Oriented/Multi-Tasking
Self-Starter/Dependable/Committed
Ability to work in a fast-paced environment
Education:
Certification Front Desk Medical Assistant Essex, MD
(Certificate), CCBC, Essex Campus 2020-2021
B.S., Business Education, Morgan State University Baltimore, MD Professional Experience:
Veterans Medical Center 04/2021-01/2024
Medical Support Assistant (MSA) Baltimore, MD
Prints patient census at the start of each shift.
Check/update patient label book to make sure patient labels are available, and remove all labels of patients that have been discharged
Update the Bed Management Board System (BMS) with emergency icons, discharge and or transfers are noted so that housekeeping is aware of rooms that need to be cleaned.
Proficient in accurate and efficient data entry, ensuring high-quality and error-free records management.
Assembles medical records/chart and necessary forms for patients when admitted to the patient units. Maintain the information in the active medical records/chart.
Managed large volumes of data, verifying and correcting discrepancies to maintain data integrity.
Discharges and/or transfers patients from the unit census via VISTA within 15 minutes of the patients leaving the unit.
Experience in scanning, sorting incoming and outgoing mail
Answering of all phone calls, relating messages to the nursing staff when not available; transferring of calls to the appropriate medical staff when available.
Making of wrists bands for patients upon admission onto the unit.
. Denice K. Crawford
Verification of patient information via use of CPRS
Preparing of work orders via VISTA or IT for issues/concerns for prepares in the unit.
Ordering of supplies for the unit; monitoring of the office equipment (copiers), making sure they are stocked with paper, ink cartridges, etc.
Updating of all nurse’s reports and putting them in the proper binders; updating of the nurses/census board with discharges and admissions.
U.S Census Bureau: 08/2020-10/2020
Enumerator Baltimore, MD
Going door-to-door collecting information, using a survey, of the household count for this Census year.
Wholefoods Market: 05/2020-08/2020
Shopper/Staff Member Baltimore, MD
Fulfilled online orders request from customers ordering online for groceries and other items. Followed standard procedures in a proper manner; making sure orders were filled, completed and prepared for pickup by an Amazon driver. When not shopping, I was active in “Crowd Control”, by keeping count of how many customers entered and exited the store; answered customers questions in a business-like manner, show courtesy and possessed a positive attitude daily.
Amazon: 04/2020-08/2020
Shopper/Team Member Baltimore, MD
Scanning of small boxes and envelops and stacking them on a pallet, prepared them for transfers and shipping to other buildings as well as abroad, and for loading of the Amazon trucks.
Baltimore City Department of Social Services: 10/2019-03/2020
Family Investment Specialist I Baltimore, MD
Interviewed applicants and recipients of Family Investment Programs, (i.e., Food Stamps) via telephone and made determination of eligibility based on information and applying it to the rules and regulations for the programs.
Jones Networking Employment Agency: 02/2019-09/2019
Receptionist Baltimore, MD
Lakeview Towers Apartment Complex
Answered a multi-lined telephone; transferred calls to the appropriate person.
Filed documents in the residences folders.
Collected monthly rental payments from the residences and provided them with receipts for proof of payment.
Premier Staffing: 03/2018-06/2018
Office Administrator Baltimore, MD
Baltimore County Department of Health
Provided business operations administrative support to a department and/or manager.
Received calls for the Director and multiple staff members of the Communicable Disease Department.
Rendered Administrative support to other offices within the Communicable Disease Department
Copied and filed various materials, entered of data in Microsoft Word and Excel.
Received and distributed the daily mail; made labels and envelops for mailing.
Contract Ended in search of employment 04/2017-06/2017
Swift Staffing: 09/2016-02/2017
Administrative Assistant Baltimore, MD
Front desk telephonic and in-person reception.
Handle the maintenance orders, contacted tenants, and drafted letters and other documents using MSWord software.
Filed and scanned office documents.
Assisted tenants with applications for housing, received rent payments, showed apartments and townhouses with prospective tenants prior to their move-in dates.
Contract ended; In search of employment 05/2016 – 09/2016
In search of employment 09/2015 – 02/2016
Contract ended; In search of employment 01/2015 – 08/2015
Department of Health and Mental Hygiene, Board of Psychology: 02/2013-12/2014 Office Secretary I/Administrative Assistant Baltimore, MD
Answered multi-lined telephone and directed calls to the appropriate staff member.
Relayed paper and electronic messages to staff members.
Copied and filed office material.
Scanned and archived office documents as PDFs.
Recycled and shredded material.
Maintained a clean working environment.
Con’t. Denice K. Crawford
Johns Hopkins Health System/Johns Hopkins Medical: 10/2007-02/2013 Office Support Clerk/Documentation Clerk Baltimore, MD
Greeted and escorted office visitors in a professional manner.
Answered telephone, screened and appropriately routed calls, paged employees and accurately documented messages.
Worked closely with the Vice President, Managers, and Staff.
Maintained a safe and clean reception area.
Used a computer for data entry, typed letters, memorandums and memos.
Retrieved and organized patient medical records
Facilitated communication with other employees.
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