Customer Service Public Safety
Resume:
DANNY WEBSTER
**** ***** **. ***** ******** GA **088
***************@*****.*** ● 478-***-****
Armed Security/Corporate Security Agent
Action-oriented leader with a strong track record of performance in SECURITY AND FACILITY OPERATIONS
Utilize keen insights, interpersonal skills and team approach to deliver Security excellence. Capable of thoroughly investigating complex security issues with a sense of urgency while remaining calm in stressful situations.
Proven areas of expertise include:
IAHSS CAHSO Certification ● MS Office Suite Proficiency
In-depth analytical skills ● Facility Management
Ability to work independently and in a team ● Program Development
Customer Service
PROFESSIONAL EXPERIENCE
PIEDMONT HOSPITAL, Atlanta GA 2018-Present
Shift Supervisor
Frontline supervision of all assigned security functions and Public Safety staff. Coordinates all routine and emergency security activities as assigned by policy or management. Enforces all PHC regulations and applicable state and federal laws. Advocates crime prevention and a secure work environment through observation, interaction, and intervention. First responder to all emergency incidents within the assigned facility. Supervise and develop junior officers.
Key Responsibilities.
Supervises assigned personnel and ensures proper training and informs management of any discipline concerns of those personnel.
Schedules assigned staff to ensure proper and efficient allocation of Public Safety resources and a secure environment.
Oversee daily security operations in accordance with set PHC standards and policies.
Remain current on both routine and assigned departmental duties to ensure efficient assignment and use of personnel.
Coordinate and conduct new employee and current employee training as it relates to key job responsibilities and security operations.
Responsible for the management/coordination of the response to all routine and emergency security activities as assigned by policy or management.
Completed job related projects as assigned and works to analyze and improve processes and procedures within the organization.
Responsible for managing the active monitoring of all at risk patients, and the intervention in escalating behavior.
Assist with the development of the department’s operational practices.
Ensure the communication of all pertinent information is escalated as necessary.
PIEDMONT HOSPITAL, Atlanta GA 2010-2018
Security/Parking Enforcement Officer
Protection of all Hospital employees, patients and visitors. Protection of all Hospital equipment and property. Enforcement of all Hospital rules and regulations, all while providing a high level of customer service.
Selected contributions:
Patrol the facility and ground and report findings on security issues, parking, policy compliance, safety issues and other important matters.
Post at designated areas, perform assigned duties and report any unusual occurrences. Provide awareness communication to all appropriate personnel on Information Security issues, policy, standards and procedures.
Monitor the CCTV system; utilize the hospital security system to ensure absence of security breaches, safety violations or lost time injuries.
Responsible for the timely training of newly hired Security staff; create an environment for growth for New Hires.
Investigate, document and follow-up on information security incidents.
TRANSWEST SECURITY, Bakersfield, CA 2005 – 2010
Post Supervisor / EMT/ Security
Responsible for the oversight of the safety and security of the facility. Following safety and security standards as applicable, also all training and supervision of all security staff.
Selected contributions:
Patrol the facility and ground and report findings on security issues, parking, policy compliance, safety issues and other important matters.
Post at designated areas, perform assigned duties and report any unusual occurrences. Provide awareness communication to the business units on Information Security issues, policy, standards and procedures.
Monitor the CCTV system; utilize Lenel OnGuard system to ensure absence of security breaches, safety violations or lost time injuries.
Responsible for the timely training of newly hired Security staff; create an environment for growth for New Hires.
Investigate, document and follow-up on information security incidents.
HALL AMBULANCE, Bakersfield, CA 2004 – 2004
EMERGENCY MEDICAL TECHNICIAN
Provide emergency medical care to patients during EMS procedures in accordance with established medical protocols under the direct supervision of the Paramedic. Ensure that equipment on assigned vehicles is in an acceptable state of readiness at all times.
Selected contributions:
Evaluate, diagnose, treat and provide safe and effective transportation to patients to and from predetermined locations. Continually demonstrated exemplary excellent service behavior and timely responsiveness to co-workers, patients, clients, physicians and vendors.
Responsible for providing accurate documentation of information related to the patient; record significant changes in patient condition to the paramedic; assist with all emergency operational procedures.
Demonstrated effective organization and communication skills in prioritizing, delivering and documenting patient care, tasks, procedures and care provided.
KERN MISSION GROUP HOMES, Bakersfield, CA 1999 - 2003
FACILITY MANAGER
Provide ongoing facilities management support, promoting efficient and effective operations while adhering to established applicable operational procedures, guidelines and requirements.
Selected contributions:
Provided direct supervision, coaching and daily direction for young adults in a single site
Home. Built and maintained strong relationships with the residents and staff while
continuing to focus on operational fitness.
Responsible for the accurate and complete documentation of daily activities while
addressing adverse issues in a proactive manner.
Initiated a collegiate mentoring program.
Developed an Emancipation program for young adults ready to turn 18.
EDUCATION:
Hall Ambulance EMT Academy, Bakersfield, CA 2005
Board Certified Emergency Medical Technician
US ARMY National Guard, Bakersfield, CA 1987 – 1994
Combat Medical Specialist
Taft College, Taft, CA 1984 – 1984
Corrections Course Studies
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