Human Resources Customer Service

Cheryl A. Carroll

Benton, AR *****

337-***-**** ***********@*****.***

Professional Profile: Highly competent in Management / Customer Service / Public Relations with extensive experience.

Skills Summary:

Proficient in Microsoft Office, Outlook, Word, Excel, PowerPoint, Publisher

AASIS - Timekeeping

eOMIS

Document Management - Laserfishe

MyCareers - Recruitment

EASE

Ability to gather and analyze data and make concise, accurate reports and recommendations.

Ability to relate well with people of all stations of life.

Supervisory / Leadership / Management

Training & Development

Interpersonal

Work History:

Career Planning & Placement Coordinator * Arkansas Department of Military *

Youth Challenge Program * Camp J T Robinson, North Little Rock, AR 2024

Responsible for taking the lead on all aspects of the mentoring program, to include recruiting, background checks consisting of Child Maltreatment, DMV and criminal, orientation, screening, training, matching and monitoring volunteers

Responsible for the direct supervision of up to four case managers, supporting day-to-day operations, tracking performance of assigned staff, and supporting continuous improvement related to service delivery

** Loss of federal funding

HR Assistant * Timekeeping * Unit Training * Arkansas Department of Corrections * Benton Work Release, Benton, AR 2018-2024

Maintained current and former employee files in accordance with Federal and State laws and regulations

Conducted pre-employment background checks, including but not limited to reference checks, DMV and criminal background checks. Administered drug testing.

Assisted employees with benefit issues, provided insurance updates to supervisor and notifications to employee, processed insurance benefits transactions

Performed data entry into appropriate databases; printed payroll records as required.

Responsible for maintaining a current centrally located employee bulletin board with employee posting requirements and compliance notifications

Prepared job postings for vacancies; processed employment applications and documents and prepared them for qualification review; assembled hiring packets in compliance with hiring procedures and forwarded to hiring supervisor for the interview process; scheduled applicants for interviews

Assisted employees with basic questions about benefits, FMLA, Workers' Compensation, and other human resources/policy issues. Referring complex questions to supervision

Assisted employees with payroll related questions or problems, and compiled data concerning payroll production when requested

Entered timekeeping into AASIS and confirmed each employee has the required time needed

Sales and Customer Service Agent * Sykes Enterprises * Malvern, AR 2015-2017

Received customer calls and provided accurate, satisfactory answers to their queries and concerns

De-escalated situations involving dissatisfied customers, offering patient assistance and support

Provided customers information about new products and services

Guided callers through troubleshooting, navigating the company site or using the products and services

Training Coordinator, Job Fair Recruiter, I.W.T.P. Grant Writer * Amerisafe, Inc. * Workers’ Compensation Insurance, DeRidder, LA 2007-2015

Participated in the development of cooperative policies and procedures, rules and regulations, reviewed periodically to determine necessary revisions to company’s Manager/Supervisor Reference and Procedures Manual

Processed training requests for internal and external training activities and arranged (coordinated/facilitated) internal and external training

Scheduled, facilitated and prepared materials, training room, and equipment for classes

Collected metrics (course surveys) and relevant data (continuing education credits) and provided (course budget) monthly reports to management

Monitored and managed completion of learning activities electronically to ensure compliance with applicable work authorization directives, milestones, and deliverables have been met

Organized, submitted, obtained and managed training funds and monitored training within Incumbent Worker Training Program (IWTP) grants for the company valued over $245,000. Submitted monthly reports to the Louisiana Workforce Commission pertaining to the IWTP

Attended job fairs, set up company displays, screened and recruited potential applicants

Education:

Pickering High School, Pickering, Louisiana G.E.D.

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