Active Directory Help Desk
Resume:
JOEL A. JANOWSKI
************@*****.***
SKILLS
Operating Systems: Windows 2000, Windows XP, Windows 7, Windows 8.1, Windows 10, Windows 11, Server 2003, Server 2008, Server 2012, Server 2022
Applications: Office 2003, 2007, 2010, 2016, 365 (Word, Outlook), Zoom, Adobe Suite
Excellent computer, communications, people, administrative, and problem-solving skills.
EDUCATION
2004 Desktop & Server Administration, FOCUS: HOPE
2000 Computer Information Systems, Schoolcraft College
1996 Electronics Certificate, Livonia Career & Technical Center
EMPLOYMENT
10/2020-02/2024 IT Specialist, EEI Global, Rochester Hills, MI
Responded to helpdesk requests through email and Microsoft Teams. Assisted in software installations for users. Completed weekly rotation of server backup tapes. Scheduled and deployed server updates as required. Added and removed users in Active Directory and Office 365 Admin Portal. Deployed laptops and iPhones to new users. Assisted users with password change requests though Active Directory and Office 365 Admin Portal, Utilized Connect Wise to access all laptops, PC’s, and servers in the company remotely via desktop application and Android app. Maintained an inventory of printer consumables. Tracked and maintained the Dell laptop lease rotation. Ordered and configured new phones and hot spots for the Verizon Wireless account.
Knowledge of Windows 7, Windows 10, Windows 11, Office 2016, Office 365 Admin Portal, Teams for Business, SharePoint, Azure, Active Directory, ConnectWise, Zoom, Adobe products
04/19 – 01/2020 IT Field Technician, Vitro Automotive Glass, Rochester Hills, MI
Responded to help desk tickets from HPE Service Manager ticketing system. Escalated tickets to the appropriate technical team when necessary. Troubleshoot Konica Minolta printers. Added computer to Active Directory, Imaged HP laptops for new and existing employees. Assisted in setting up large screen TV’s for presentations in the conference room. Troubleshoot and research issues with Office 365, Office 2016.
Knowledge of Windows 7, Windows 10, Office 2013, Office 2016, Office 365, Active Directory
04/18 – 10/18 IT Administrator, Flex-N-Gate, Detroit, MI
Responded to user requests for hardware and software support via phone, text, and email. Imaged, configured, and set up shop floor computers. Setup laptops and iPhones for new employees. Trained new employees on how to use critical features such as email and mapped network drives. Added and removed employees from Active Directory.
Knowledge of Windows 7, Windows 10, Office 2013, Office 2016, Office 365, Active Directory
10/15 – 02/18 IT Technician/Helpdesk Support, Fisher & Company, St. Clair Shores, MI Monitored and responded to help desk requests. Setup shop floor work centers, thin client computers, and touchscreen monitors. Imaged laptops and computers with Clonezilla. Updated software and firmware on computers and laptops.
Monitored and reported activity on cloud-based antivirus software. Setup and reconfigured Symbol wireless handheld scanners. Troubleshoot and repaired Zebra label printers. Setup and distributed new and existing employee laptops. Knowledge of Windows 7, Windows 10, Office 2013, Office 2016, Office 365
Windows Mobile 5.0, 6.0, 6.5, Active Directory, Plex
11/06 – 09/15 IT Technician Level II, Angela Hospice Home Care, Livonia, MI Installed and general maintenance of employee’s desktops and laptops. Built servers and personal computers. Troubleshoot PC and laptop issues over the phone or by remote connection. Created new employee accounts and de-
activating former employee accounts. Activations and de-activation of 1-way pagers. Troubleshoot and routine maintenance of HP LaserJet printers. Imaged PC’s and laptop computers utilizing Symantec Ghost. A/V Setup for meetings and presentations. Trained new employees on voicemail, email, phone, and computer systems. Knowledge of Microsoft Server 2003 and 2008, Microsoft Office, Windows XP, Windows 7, Microsoft Exchange 2000, Active Directory, Raiser’s Edge, eStrata Phone Systems software.
6/04 – 09/06 IT Support/Inside Sales Rep, Air Design Inc., Southfield, MI
Installed and maintained the office’s computer operating systems. Frequently update computer software applications. Created sales quotes for incoming calls on HVAC products. Troubleshoot and repair minor office printer issues.
Assisted fellow employees with any basic and all product program questions (5 different programs) and answered questions for the product themselves.
Compiled customer lists for mass-mailing distribution.
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