Customer Service Support
Resume:
LaTanya J. English
Columbia, TN 38401
******.***********@*****.***
Skills
Very customer and company-driven, team player, great leadership skills, management skills, very organized, professional and friendly attitude, very detail oriented, very fast and eager to learn, very skilled and detailed trainer, community-oriented.
Experience
JUNE 2024-CURRENT
Permanent General/Sentry Insurance- Customer Service Agent
●Providing excellent customer support, meeting/exceeding company expectations
●50-60 inbound calls daily and outbound as needed
●Assisting customer with their insurance policy
●Providing quotes
●Processing payments, making policy changes, and assisting independent agents with policies
DECEMBER 2022-MAY 2024
Advance Financial, Columbia, TN- Customer Service Rep
●Providing excellent customer service, meeting/exceeding company goals, selling our products/services
●50-150 Inbound/outbound calls daily
●Process online loan applications
●Assisting with training new hire employees
●Balancing cash drawers/safe
●Providing consistent and accurate service to each customer
●Community involvement through volunteerism
AUGUST 2022- DECEMBER 2022
United Community Bank Columbia, TN- Teller I
●Provide excellent customer service
●Make daily deposits and withdrawals for customers
●Cash handling and cash balancing of my cash drawer and vault
●Assisting customers with inbound questions/concerns and outbound calls for any additional information needed for their account
●Head teller training to excel in my knowledge
●Train new hire employees to be confident and knowledgeable
MAY 2008 - AUGUST 2022
Advance Financial, Columbia, TN - Branch Manager
●Providing excellent customer service, meeting/exceeding company goals, and selling products/services.
●Training and development of staff, ensuring all company/state and federal guidelines are followed, meeting deadlines, scheduling staff, and conducting weekly meetings.
●Evaluations, ordering cash for stores, conducting audits.
●50-150 Inbound/outbound calls
●Variety of other tasks
JANUARY 2008 - MAY 2008
Randstad, Columbia, TN - Tax Preparer
●Providing excellent customer service, tax preparation for Advance Financial customers, inputting customer data correctly, and reporting documents in a timely manner to the IRS.
●Ensuring customers are following Federal regulations with tax preparation services.
●Once the assignment was completed I was offered a full-time position with Advance Financial for my excellent customer service and hard work.
APRIL 2002 - DECEMBER 2007
The Home Depot, Franklin, TN - Head Cashier
●Providing excellent customer service, training and development of staff, scheduling staff members, balancing safe/cash drawers, and selling products and services.
●Running the front end and maintaining managerial duties
Education
JANUARY 2004 - APRIL 2005
Remington College, Nashville, TN- Medical Assisting diploma
National College of Business, Nashville, TN- Associates in Business
Columbia Central High School, Columbia, TN- High school diploma
Awards
The Home Depot- top sales associate for 2yrs in a row, 3 yr service award
Advance Financial- certification of achievement- store being top store in our District 8 out of 12 months, Manager Certification completion, certified trainer, 5yr service award, 10 yr service award, received many merit bonuses for outstanding performance and several company paid trips.
Permanent General/Sentry Insurance- perfect attendance awards, Sentry success week AHT award, Permanent General kudos time off award
References available upon request
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