Customer Service Front End
Resume:
Shaquana Savage
Aubrey, TX *****
***********@*****.***
Work Experience
Manager Front End & Apparel
Wal-Mart-Cross Roads, TX
November 2021 to Present
● Effectively managing and motivating teams across different departments
● Manage cashier operations, including training staff on accurate cash handling, resolving issues with transactions, and monitoring for potential fraud.
● Oversee customer flow, ensuring efficient checkout lines and addressing customer concerns promptly.
● Implement and enforce store policies related to customer service and checkout procedures.
● Lead the visual merchandising of clothing, creating attractive displays and ensuring proper product placement.
● Monitor inventory levels of apparel items, identifying stock needs and managing reorders.
● Train apparel staff on product knowledge, sales techniques, and customer service standards.
● Analyze sales data to identify trends and adjust merchandise strategies accordingly. Application Data Processor
Willis Tower Watson-Richardson, TX
May 2018 to June 2020
Mastered application verbiage to meet legal requirements around the application. Effectively communicated professionally over the phone. Read, analyze and interpret insurance documents, detailed correspondence, and procedure manual, insurance applications and policies. Very high call volume less than two minutes between each call. Ability to type 35 wpm, while working in a diverse, professional call-center environment. Used Microsoft Office and have the ability to juggle multiple open computer windows to answer questions while on the phone and answer emails.
Loan Modification Processing ( Process Support Mortgage) Wingspan Portfolio Advisors-Dallas, TX
January 2015 to February 2018
Perform all of the functions of a Modification Processor including: Processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submission. Ensure compliance with company policies, underwriting guidelines and lending-program requirements. Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate
Track and compile important transaction documentation Document all conversations as well as successfully navigating customers systems Research borrowers accounts utilizing various customer systems
Must have regular, punctual and consistent attendance Maintain Quality percentage of 90% or higher
Assist in preliminary document verification process before loan is sent to underwriter for FHA/VA/HFI/SFO, MHA (Fannie Mae & Freddie Mac) and DOJ loan modification Medical Assistant/Phlebotomist
MMB Strategy-Dallas, TX
June 2012 to November 2014
Travel to different clinics, hospitals, and chiropractic offices in the DFW area.
• Collect and tag specimen exactly as outlined in each medical requisition
• Develop effective collection techniques as they relate to groups such as pediatric and geriatric patients
• Properly package each specimen and ensure that every specimen is delivered to the laboratory on time
• Maintain an organized and clean work area based on state and health laws and the guidelines of our medical organization
• Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient request them
Loan Service Counselor
WellsFargo Dealer Services-Irving, TX
July 2005 to May 2010
Collects on designated delinquent accounts while maintaining good customer relations with borrowers. Effectively solves problems in an effort to resolve account delinquency and prevent losses. Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiates account resolution, accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. Administrative Assistant
United States Army-Fort Jackson, SC
August 2002 to September 2004
Selected to serve as an assistant to my first line supervisor in my unit. Ensure the efficient day to day running of my company's orderly room. Prepared routine letters, memorandums, agendas, presentations, forms etc. Responsible for establishing and maintaining official documents and reports in appropriate files to ensure organization of materials. Perform clerical duties such as typing, note taking, and managing daily mail to make certain that order is maintained within the Education
Associate of Applied Science
Remington College - Garland, TX
August 2011 to May 2013
Skills
• Customer service
• Multi-line phone systems
• Management
• Computer skills
• Loan Officer Experience
• Conflict management
• Mortgage servicing
• Typing
• Staff training
• Medical Assisting (2 years)
• Phlebotomy (2 years)
• Clinical Laboratory Experience (2 years)
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