Security Guard Account Manager

Dale Sieve

Seagoville, TX

C# 214-***-**** ***************@*****.*** H# 214-***-****

Professional Experience

Garda world Dallas, TX 2022 - 2024

Worked as a Security Guard at a Main Distribution Warehouse and in a patrol car at an off-site location. Processed all incoming and outgoing trucks and visitors and completed all necessary paperwork. I was certified on all customer safety procedures including the use metal detectors.

J B Hunt Dallas, TX 2014 – 2019

Drove for a regional/dedicated account, helping train new drivers on PepoleNet, company procedures, and account specific procedures.

Werner Enterprises Dallas, TX 06/2014 – 10/2014

Completed 275 hours over the road training course. Drove for a dedicated account over a four-state region and had a clean CSA score.

Dallas County Schools Dallas, TX Bus Driver 2014 – 06/2014

Performed pre trip and post trip vehicle inspections including DOT documents. Transported students to and from school and to and from field trips.

DIRECT MEDICAL SUPPLY Dallas, TX Sales/Account Manager 2011-2012

Duties included making up to 150 outbound calls per day establishing relationships with business owners, doctors, hospitals and clinics. Responsibilities included entering orders in the system, maintaining database integrity and following up with clients with their monthly equipment/supply needs. I established 30 new accounts per month and exceeded the sales quota each month.

HOLIDAY RETIREMENT Kingwood, TX Manager 2009-2010 Managed Independent Retirement Community of 118 apartments with a staff of 30 employees Developed and implemented techniques and resources through effective community relations, special events, direct-inquiry calls, tours, etc.

Devoted time each week for community outreach, followed up on direct inquiries and conducted tours for prospective residents. I increased the census from 69% to 94% in 8 months.

Followed the approved operating budget. Communicated with the Management Team and obtained approval for exception from the Regional Director, increased the NOI 7% in 8 months.

Assessed resident complaints regarding any issue to assure residents were receiving services that met company standards. I conducted monthly resident and employee meetings. Made recommendations for solutions to the Regional Director.

Responded to emergency alarms and calls from residents and took appropriate action.

Developed and maintained a staff that provided quality service and ensured resident satisfaction. This included direct responsibility for hiring; training; supervision; scheduling of hours, breaks and meal period; performance management, and discipline.

Assisted the Executive Chef in budgeting; inventory; reporting; preparation and serving of attractive, appetizing, and balanced meals in accordance with company guidelines. Maintained a clean, sanitary, safe, and attractive kitchen and dining room facility.

Ensured that day-to-day building and ground maintenance issues were addressed and resolved adequately, either by maintenance staff or contractors.

Submitted reports, invoices, and other financial records, revenue and expense reports on a regular basis in accordance with company procedures.

Responsible for maintaining to the company’s safety program. Shared responsibility with the staff to enforce regular employee Safety Committee meetings. Attended conferences, training courses, and managerial seminars.

Hilliard Energy Landman/Business Developer 2007-2009

Developed energy projects for Skyward Energy, Padoma, Babcock & Brown, and Florida Power & Light. Responsibilities included site assessment and selection. ROW management, acquisition of leases, options, easements, researched and interpreted private and public records, conducted public meetings with landowners and county and city officials, developed and maintained multiple databases, prepared and presented reports to upper management. Managed multiple projects simultaneously, negotiated leases, land & property descriptions. Negotiated the purchase of land as necessary. Trained new Right of Way Agents, excellent written and verbal communication skills, expert proficiency with Excel, Power-Point, Outlook, Word, Microsoft Project and Access, Electrical and electronic engineering proficiency. Worked on a 220-mile transmission line project for FPL as a project manager and worked in Business Development/Public Relations bringing new business/projects to the company, traveled up to 75% of the time meeting with C-level executives, attorneys, bank executives, county and city officials, and landowners.

MCI Dallas, Texas Sr. Manager Sales 1999-2003

Recruited, coached and developed organizational talent, and created an entrepreneurial environment that enabled all participants to contribute to their full potential in pursuit of department objectives.

Provided direction and guidance to regional sales managers and the field sales team; evaluated performance and assisted in career development planning.

Monitored and ensured compliance with company policies and procedures.

Developed and articulated a strategic vision for areas of responsibility. Led assigned regional teams by developing, communicating, and building consensus for goals and programs that supported department and company objectives.

Built strategic partnerships to further departmental and organizational objectives. I interacted internally and externally with executive level management, outside regulatory agencies, customers, vendors and/or suppliers.

Monitored all costs associated with assigned regional teams, as well as company-wide indicators such as market share, profitability, industry trends and the external environment.

Developed and calculated budget for assigned regional teams to meet organizational goals; forecasted future departmental needs including human and material resources and capital expenditures. This included determining and establishing organizational structure and supervisory relationships, subject to top management approval.

Developed and/or identified new work processes that had broad applicability throughout the company contributed ideas for improving work processes and achieving organizational goals. Investigated and solved problems that impacted work processes and people.

Created mid to long-range plans to carry out objectives established by upper management. Made decisions that translated programs established by upper management into operational plans and schedules. Received an “exceeds” on all yearly evaluations.

MCI Senior Manager Global Data Network Operations/Engineering 1996-1999

Project Managed Y2K projects for 22 virtual global data and internet networks consisting of over 1000,000 devices including network management systems, switches, muxes, inverse muxes, DXCs, routers, and NOC management systems without a single incident.

Authored the Y2K Contingency Plan and led the Y2K initiative for 22 virtual global data networks, Developed and calculated a budget for the assigned regional teams to meet organizational goals; forecasted future departmental needs including human and material resources and capital expenditures. This included determining, and establishing organizational structure and supervisory relationships, subject to top management approval.

Developed, implemented, marketed and managed a Global Managed Services Department generating $50 Million of revenue the first year, also, traveled internationally to develop a global best practices initiative.

Managed 50 engineers who designed, implemented and maintained customers’ wan networks using all Nortel, Cisco, Redbone and Juniper routers and switches.

Handled all internal and external 24x7 executive escalations with account teams, marketing teams, C-level executives, legal departments, customer service centers, vendors, LECS, CLECS, major carriers, vendors, and customers. Dispatched field engineers domestically and globally to resolve customer and network issues.

Managed domestic and global contracts for hardware, software and field engineering support

Authored the Standard Operating Procedures Document, Quality Assurance Guidelines Document, performance requirements, all training documents as well as the bonus and job classification matrix.

Designed, implemented, and managed 2 24x7 Global Network Maintenance Centers in the US and Amsterdam, Netherlands overseeing 100+ engineers, 4 Managers, and 8 Supervisors with responsibilities including DXCS, DSO, DS1, DS3, and OCX testing, router configurations, switch configurations for ATM, Frame Relay, and internet networks. Dispatched engineers and contractors domestically and globally.

Negotiated vendor contracts for hardware, software, field engineering support, provisioning, installation maintenance of domestic and international backbone circuits, initiated new business ventures, new product development for domestic and international sales and marketing groups and the optimization of the networks and access trunking.

Scheduled and implemented network integrations due to mergers and customer migrations and hardware and software upgrades. Received an “exceeds” on each yearly evaluation.

Traveled domestically and internationally representing the company from a sales engineering and operations perspective assisting in landing new accounts and account renewals.

AT&T Dallas, TX Sales Manager 1978-1996 Sales Manager 1978-199

Developed and implemented territory plans to achieve revenue goals.

Met or exceeded sales targets in a specific target market sector or sectors.

Developed and implemented comprehensive sales plans for each target including understanding target’s organization, internal goals, objectives, business issues, and working with executive-level contacts.

Established and expanded relationships within the target market sectors.

Coordinated with other internal leaders for market interface opportunities when appropriate.

Collaborated with other groups within the company to implement appropriate strategies to address business opportunities and overcome obstacles.

Ensured that the leadership team was involved with appropriate opportunities at pivotal points and was aware of significant developments.

Responded effectively to customer requests, resolved critical issues and met all commitments in a timely manner.

I took the lead on strategizing and developing RFQ and RFP responses and presentations, working closely with key resources, and refine elements of proposal.

Developed sufficient technical and business knowledge to present a compelling value proposition to prospects and customers.

Utilized CRM intended to record sales contacts and opportunities and to obtain and retain project information.

CERTIFICATIONS Texas Level 2 Non-Commissioned Security Officer License

State of Texas Poll Watcher and Election Judge

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