Customer Service Behavioral Health
Resume:
Adam Seibert
Saginaw, MI *****
************@*****.***
Professional Summary
Customer service & Leadership
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician
Centria autism services-Bay City, MI
July 2024 to Present
• Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
Respite Aide
APS Employment Services, Inc.-Saginaw, MI
April 2023 to Present
• Provided respite care services to individuals with disabilities, ensuring their safety and well-being
• Assisted clients with daily activities such as personal hygiene, meal preparation, and medication management
• Implemented individualized care plans for each client based on their specific needs and preferences
• Engaged clients in recreational activities and outings to promote social interaction and community integration
• Monitored clients' behavior and health status, promptly reporting any changes or concerns to the appropriate healthcare professionals
DSP (Direct Support Professional)
Vailhouse-Midland, MI
May 2020 to February 2023
• Provided compassionate and personalized home healthcare services to individuals in need, assisting with activities of daily living and promoting overall well-being
• Managed and implemented customized care plans for each client, addressing specific health needs, preferences, and any mobility or cognitive challenges
• Administered medications as prescribed by healthcare professionals, ensuring strict adherence to dosage and scheduling, contributing to clients' health management
• Assisted clients with personal hygiene tasks, including bathing, grooming, and dressing, maintaining a focus on dignity and respect
• Monitored and recorded clients' vital signs, noting any changes and promptly reporting concerns to healthcare professionals or family members
• Assisted clients with mobility aids, transfers, and ambulation exercises, ensuring safety and minimizing the risk of falls or injuries
Copy Print Department Consultant
OfficeMax
October 2018 to January 2020
• Use and maintenance of several printing and finishing machines
• Operating the register
• Formatting documents for print
• Assisted tech counter with computers and printers
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Customer Service Associate
The Oracle llc-Saginaw, MI
May 2015 to September 2016
• Assist customers during all stages of their shopping experience
• maintain organized stock
• coordinating and officiating local trading card tournaments. Nighttime Supervisor
Saginaw Township Community Education-Saginaw, MI
January 2014 to June 2014
• Greet customers,
• direct customers to classes,
• clean-up and maintenance of classrooms.
• Set-up and tear down of any technology needed, including projectors and computers Education
High school or equivalent
Heritage High School - Saginaw, MI
2010 to 2014
Skills
• Microsoft Office (2 years)
• Computer Skills (3 years)
• Communication skills
• Driving
• Basic math
• Analysis skills
• IT
• Care plans
• Working with people with autism
• Data collection
• Case management
• HIPAA
• Office experience
• Paratransit
• Customer service
• Organizational skills
• Negotiation
• Microsoft Excel
• Senior care
• Home care
• Truck driving
• Home health
Certifications and Licenses
CPR & First Aid
August 2024 to August 2026
Driver's License
CPR Certification
First Aid Certification
Chauffeur's Permit
August 2024
School Bus Endorsement
Air Brake Endorsement
Quality behavioral solutions
August 2024 to August 2025
Assessments
Bookkeeping — Proficient
November 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Managing accounts in QuickBooks — Completed
November 2023
Using QuickBooks software to manage business financials Full results: Completed
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Early childhood development — Proficient
February 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• hard-working dependable individual.
• very attentive
• punctual
• professional
Contact this candidate