Customer Service Front Desk

Curriculum Vitae

Tafadzwa Makuzo

Email:****************@*****.*** Phone:+263*********

Address: ** *** ****** ****** **** Harare

Professional Summary

A dedicated and professional receptionist with experience in front desk operations, customer service, and student welfare. Skilled in managing communication, handling administrative tasks, and providing support in both corporate and academic settings. Possesses strong interpersonal, organizational, and multitasking abilities. Currently seeking to bring a welcoming presence and efficient office support to a vibrant organization. Work Experience

Peterhouse Girls

Position: Duty Matron

SEP 2023 – Present

• Ensuring student welfare by monitoring physical and emotional well-being.

• Providing first aid and coordinating with the school nurse for serious medical cases.

• Supervising daily routines and ensuring adherence to schedules.

• Communicating with house mistresses, teachers, and administration on student matters.

• Maintaining cleanliness and a comfortable environment in common areas. Frelis Service Private Limited

Position: Receptionist

Feb 2023 – Aug 2023

• Managed telecommunications and security system.

• Transferred incoming calls and greeted visitors professionally.

• Prepared the office space daily before opening.

• Handled and distributed mail, messages, and courier package.

• Prepared memos, correspondence, and travel documents. Key Skills

• Excellent verbal and written communication

• Strong interpersonal and customer service skills.

• Professional phone etiquette and email handling.

• Microsoft Office Suite proficiency.

• Time management and multitasking.

• First aid and basic medical support.

• Record keeping and data entry.

• Team collaboration and independence.

• Organizational and conflict resolution skills.

Education

Solusi University

Peace and Conflict Studies and Minor in International Relations Additional Information

• Able to work in busy office environments with professionalism.

• Willing to learn and grow in administrative and front desk roles.

• Available for immediate employment.

• Excellent grooming and presentation.

Contact this candidate