Customer Service Patient Care
Resume:
Lisa Moore
***********@*****.***
Ft. Washington, MD 20744
OBJECTIVE:
To utilize my background and expertise in the Medical Field to obtain a position where I can
enhance my professional growth and make a difference.
EDUCATION/CERTIFICATIONS:
EMT (Emergency Medical Technician) - Certification
National Institute of Phlebotomy - Certification
Mats Medical Aid Training - Certification
University of the District of Columbia - 2 yrs. Nurse Major
EXPERIENCE:
07/01/2024- Quest Diagnostics
Present 500 Plaza Drive
Secaucus, NJ 07094
Contact – 877-***-****
Working in a JOP – Doctors Office (Endocrinologist) as a phlebotomist placing lab orders, performing phlebotomy procedures, venipunctures, glucose tolerance testing, H-Pylori, distributing 24-hour urine containers according to lab orders as well as stool containers, ordering supplies, performing QC for office and equipment. Provide customer service, patient care, computer operations, biometrics and drug screens. Duties also include traveling to other facilities to fill in when need and other duties that applies.
08/15/2022- Collaborative Solutions
06/30/2024 3333 14th Street, NW #200
Washington, D.C. 20010
Contact – Jasmine Goodman 202-***-****
Supporting historically underserved communities in Washington, DC through
providing resources to its youth, adults, their families and those who serve
them. We assist children to get to and from school safely. Monitor the community to deescalate the kids from violence. Assist crossing guards crossing kids in traffic. We communicate with the children and community to provide
comfort and safety to where they may utilize some of the services that
is provided in assisting with family matters such as counseling programs, workshops, returning citizens, education training and mentorship.
01/02/2022 – Kaiser Permanente
05/08/2022 8008 West Park Drive
McLean, VA 22102
Contact – Amy Piontek 800-***-****
Provided data entry, accessioning specimens for reference labs. Provided collection and streaking throat culture. Performed tolerance tests, and routine phlebotomy procedures for patients of all ages. Handled calls for doctor’s orders, patient relations and other duties as required.
08/01/2021 – Bio Reference Laboratory
01/02/2022 5228 Dawes Avenue
Alexandria, VA 22319
Contact – 571-***-****
Worked on COVID-19 assignment for professional sporting events that involved conducting COVID-19 nasal swabbing and producing results. Conducted administrative tasks providing customer service and teamwork working in a OB/GYN practice.
04/01/2021 – MedStar Southern Maryland Hospital
08/01/2021 7503 Surratts Road, Clinton, MD 20735
Supervisor – Helena 301-***-****
Early morning lab draws, routine timed draws, ICU, CCU, Labor and Delivery, etc.
Computer Operations, editing orders, customer service and teamwork.
6/24/2019 - Quest Diagnostics
3/01/2020 10441 University Center Drive, Tampa, Fla 33612
Performing Phlebotomy procedures for patients of all ages. Pulling
Orders from the system that are on hold. Splitting orders and inputting
Information in the system when necessary. Multitasking in a high paced
OBGYN Practice. Performing tolerance tests. Processing blood specimens, Paps,
Tissue culture swabs and urine samples. Performing professional customer
Service duties and patient care.
12/2015 - Laboratory Corporation of America
6/23/2019 338 S. Main Street, Burlington, NC 27125
Assigned to the IOP Doctor’s Office, Williamsburg Square Medical Center.
Worked in the Laboratory for a high paced internal medicine practice. The
Office consisted of two physicians and a physician assistant. Conducted
Computer operations to include ordering tests, input diagnosis codes,
Ordered supplies and inventory and extended educational learning
Practices. Conducted phlebotomy procedures and processed specimens.
Conducted Patient Relations and worked closely with other medical
Personnel to assure smooth office operations.
04/2013 - Portamedics
04/2014 Contact: John Goldberg 410-***-****
5669 Columbia Road, Suite 202 - Columbia MD 21044
Travel to client’s home or workplace and perform mobile exams which include:
health assessments, lab work and physicals. Process blood work for reference labs and process paperwork for insurance companies and under writers to enable clients to obtain life insurance policies.
11/2001 - Homeland Security, Federal Security Officer
01/2013 Information provided upon request.
07/1997 - Doctor’s Community Hospital
11/2001 Contact: Melody Britt 301-***-****
8100 Good Luck Road, Lanham, MD 20706
Responsible for operating pre-surgical testing area. Prepared patients for EKG’s
and X-Ray’s. Performed phlebotomy procedures for surgical and non-surgical
patients. Worked closely with surgical nurses, assisting with patient care.
Corresponded with other medical facilities electronically or by telephone to collect, gather and share patient information.
07/1997 - Kaiser Permanente (On Call, Part-time)
11/2001 Contact: Tua Snuggs 301-***-****
2101 E. Jefferson Street, Rockville, MD 20852
Provided data entry, accessioning specimens for reference labs. Provided collection and streaking throat culture. Performed tolerance tests, and routine phlebotomy procedures for patients of all ages. Handled calls for doctor’s orders, patient relations and other duties as required.
03/1995 - Fairfax Hospital Phlebotomist II
07/1997 Contact: Ms. Pat Gunn 703-***-****
3289 Woodburn Rd. Annandale, VA 22003
Worked in the Pre-surgical Testing Area performing phlebotomy procedures
and EKG;s for patients of all ages. Performed quallity assurance of specimens.
Also performed clerical duties which consisted of: computer operations,
ordering and canceling tests. faxing and callingin test results. Performed public relations duties that consisted of phone orders from doctors and doctor offices.
01/1991 - American Red Cross
08/1994 Contact: Mrs. Martha Guzman 800-***-****
4700 Mt. Hope Drive, Baltimore, MD 21215
Phlebotomy, public relations, routine pre-donation physicals (health
Assessments). Venipunctures for donations, routine observations and
protocol for prevention of blood donor reactions. Flexibility, versatility
and other duties as assigned.
10/1989 - Dr. Robert Blythe, Urologist
12/1991 Contact: Mrs. Joyce Pointer 301-***-****
1104 Spring Street – Suite 100, Silver Spring, MD 20910
Front and back office work, including data entry, typing, filing, reception,
venipunctures, intravenous pyelography, urodynamics, collection of
specimens including urine and semen for analysis, preparing culture plates
for culturing. Special project for The Washington Post in dealing with
impotence. Assisted with sleep studies.
09/1986 - Suburban Hospital, Shock Trauma Unit
10/1989 Contact: Mrs. Paula Salvadore 301-***-****
8600 Old Georgetown Road, Bethesda, MD 20814
Data Entry, receptionist, accessioning Specimens for reference labs,
performing tolerance tests, performing urinalysis and venipuncture
adult and pediatric patients. Routine hourly draws and stats. Lead
phlebotomist for trauma patients.
06/1984 - Met Path
06/1986 Contact: Kitzie Kitzmiller or Graying Lucas 301-***-****
1550 E. Goode Drive, Rockville, MD 20850
Early morning nursing home phlebotomies, house calls, hospital stats,
laboratory accessioning, telephone communication with doctors and clients,
evening stat venipunctures.
06/1985 - Maryland Medical Laboratory
06/1986 Contact: 301-***-****
1901 Sulphur Sprint Road, Baltimore, MD 21227
Early morning nursing home draws, accessioning specimens, working in
satellite office for eight hours. Evening nursing home stats and draws,
public relations, worked with clients and doctors directly, flexibility,
versatility and other duties as assigned.
REFERENCES: Furnished upon request.
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