Operations Manager Patient Care

ANNA M. PIASCIK

***********.**@*****.*** 774-***-**** mobile

Senior Healthcare Professional Dedicated and reliable professional with strong leadership skills. Client centered focus for quality care. Significant experience in managed care environment. Initiated and inspired clinical teams to achieve measurable successes in administration, marketing, physician relations and patient care. Strengths include:

Business Management, Operations and Fiscal Management

Strategic Planning in anticipation of Industry Trends

Marketing Strategy Development

Community, Physician, Employee and Industry Relations

PROFESSIONAL EXPERIENCE

Tenet Physician Resources

Market Operations Manager 02/2021 – 09/2024

Management of Specialty and Family Practices

Managed the administration and operations of Specialty Practices and Family Practice, including the development of operating plans targeted to promote growth and enhancement in quality, service, accessibility, and volume.

Collaborated with administrators, physicians, other providers and staff to maintain a culture that supports and enables physician and staff recruitment, consistent with a primary focus on the quality of care, integrity, team performance, as well as, motivating, evaluating and providing feedback on job related criteria and areas of accountability

.

Project Management/ Promote Practice Initiatives

Managed, and executed performance improvement initiatives through all phases.

Exercised necessary controls over the business’ operations to ensure goals and objectives are achieved, including productivity and performance measures, measuring results against targets, and taking corrective action as necessary.

Fallon Summit Eldercare PACE

Site Director 07/2019 – 3/13/20

Responsible for all aspects of the PACE center.

Utilization

Growth

Personnel management

Day program/ Home Program

Healogics

Program Director Wound Care Center 07/2017- 7/2019

Responsible for all aspects of the Wound Care Center.

Business Development /Marketing

Responsible for growth of the center by marketing to physicians and community education

Financial Management

Analyze monthly P&L to optimize facility performance and to meet and exceed budget.

Ensured goals and objectives were achieved, including productivity and KPI measures, measuring results against targets.

Mentoring

Resource to WCC (Marketing Staff)

Developed Marketing/ Community Education Power Point for PD and WCC

FRESENIUS MEDICAL CARE NORTH AMERICA

Director of Operations

Connecticut Area 2014 – 2016

Area Manager

Central Massachusetts/RI/Cape Area 2012-2014

Operations Manager

Central and Western Massachusetts Area 2009-2012

Area Administrator

Central MA 2003-2009

Direct, administer, and control fiscal, quality and regulatory activities of dialysis facilities with combined annual net revenues totaling $28 million.

Financial Management

Drive annual operating budget

Analyze monthly P&L and General Ledger accounts to ensure optimal performance of each facility operations to achieve or exceed budgets and key performance indicators

Work closely with Financial Coordinators to increase payer mix and retain commercial patients

Business Development

Handle contract negotiations for Acute Dialysis patients with Hospitals

Plan and develop business strategies for the implementation of new renal therapies including In Center Nocturnal, CCPD/CAPD, Home Hemodialysis, Staff Assisted Home Hemodialysis

Developed expansion and relocation projects including construction through licensing

Arranged Peritoneal Agreements in SNF / along with Manager Home Dialysis

Regulatory Management

Assure compliance with local, state and federal regulations governing ESRD facilities

Work with state and federal agencies during audits and develop plans of correction

Personnel Management

Supervise administrative and management staff including Clinical Managers,

Primary liaison between the company and 8 Medical Directors, and referring Physicians including facilitate bi-annual medical staff meetings

Serve as CEO for facility Governing Body and maintain administrative policy and procedure manuals for clinical and technical operations.

Quality Management

Serve as Chairperson for Monthly Facility QAI Meetings

Project Management

Quality projects: including Bone Mineral and Anemia

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION

Regis University

Denver, CO

Major: Business Administration: Health Care Management

BACHELOR OF SCIENCE

Alliance College

Cambridge Springs, PA

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