Sales Manager Group
Resume:
Helen Jennings
Odenton, Maryland
*******@*****.***
Seasoned marketing and luxury sales professional with 13 years of proven success in real estate sales and marketing by delivering top notch service to existing accounts. My skillset includes:
● Proven ability to build, develop and lead high performing teams in Property Management, Catering & Planning Events.
● Solid business acumen and financial skills acquired through account management.
● Outstanding capabilities in sales, contract, event orders, client negotiations and coordination.
● Flexible, adaptable with ability to work independently and lead diverse teams across multiple roles. consisting of a variety of positions.
WORK HISTORY:
CATERING BY UPTOWN,Beltsville, MD - May 2022 - Present - Day of Event Coordinator/Supervisor
● Coordinate the logistics and smooth functionality of an event from beginning to end.
● Work with vendors and outside coordinators to ensure the integrity of the event to clients satisfaction.
● Manage a diverse environment which focuses on the overall customer service.
● Relationship builder and team lead to influence a cohesive team environment.
● Maintain a high standard of cleanliness and kitchen hygiene.
● Constantly strive to exceed the customer's expectations.
● Follow up for feedback to ensure customer satisfaction and metrics to improve quality.
● ServSafe: Food Prep/Handler & Alcohol Awareness Certification Meyer Jabara Hotels-Baltimore, MD. September 2023-December 2024 - Sales & Marketing Coordinator
● Work directly with the Regional Area Sales Director and Senior Area Sales Manager to support the Sales and Marketing team servicing 3 area hotels under the Hilton and Choice Ascend Luxury brands.
● Respond to sales inquiries about our 3 properties hotel room blocks, group bookings and multiple event spaces.
● Serve as the point of contact and liaison between all business partners, vendors, guests and clients.
● Manage group events onsite working closely with our operations staff and third party vendors.
● Detail contracts for accuracy and coordinate internally with the sales and marketing team.
● Generate reports, Group Resumes, Banquet Event Orders and sales related documents throughout the sales process.
● Experienced with Delphi, Salesforce and STS Cloud programs, HILTON - OnQ, PEP systems.
● Ensure that authorizations and payments are received from the clients and guests via Canary Technologies prior to events or arrivals.
● Prepare and distribute sales packets and updated collateral materials.
● Assist sales team by managing schedules, filing contracts/documents, and communicating pertinent information.
● Arrange and coordinate meetings, events, site tours, appointments and travel arrangements.
● Meet with clients and potential clients to tour properties for site visits and convey details of set up plans of meeting and event spaces.
● Generate daily reports for reservation activity and rate discrepancy to ensure revenue is accurately captured.
● Manage and coordinate weekly BEO, Resume meetings with the hotel’s various departments managers to ensure that all client needs are met for each Banquet Event Order and group arrival.
● Weekly revenue management ZOOM meetings for forecasting and pace review.
● Work with our onsite and partnered Food and Beverage teams to coordinate logistics for the event. (diagrams, staffing, event scheduling, agenda, audio visual, etc.) Keller Williams Legacy, Towson, MD - June 2012 - December 2024 Agent - Maryland licensed Real Estate Sales and Property Management
● Responsible for all real estate marketing and sales transactions including: buying, selling, and leasing
● Manage and audit all real estate transactions for accuracy.
● Market and promote sales of properties using MLS, Open Houses, e-marketing, social media and constant contact advertisements. Developed new business opportunities by direct marketing, open house campaigns and advertising.
● Resource for qualified professionals in the industry to assist with traditional and non-traditional financing.
● Strong negotiator to close the deal and facilitate the process of transferring property ownership from initial contract through the settlement. Negotiate on client’s behalf to ensure the best ROI.
● Develop and maintain professional relationships with clients, agents, brokers, lenders, appraisers, home inspectors, vendors and escrow companies resulting in repeat business.
● Responsible for all paperwork including: market analysis, contracts, purchase agreements and leases, referrals to lending institutions, recommend financial alternatives.
● Evaluate clients' financial capabilities enabling them to purchase within their buying power.
● Demonstrated ability to build, develop and lead effective teams of Sales, Catering & Planning professionals.
● Solid business acumen and financial skills acquired through the active involvement in the budgeting, financial planning, forecasting and strategic planning processes.
● Outstanding capabilities in sales, contract, event orders and client negotiations.
● Flexible, adaptable with ability to work independently and lead teams consisting of a variety of positions.
HILTON HOTELS Owings Mills/Arundel Mills, MD - May 2020 - July 2022 Night Auditor- Part-time
● Manage front desk activity including registration check in and check out, guest request, guest services, market retail, inventory, other operational duties as assigned.
● Ensure guest satisfaction by scheduling personalized concierge activities, transportation, guest request for wake up, housekeeping service, engineering, conference/banquet room bookings.
● Refresh Lobby area, replenished fresh coffee, tea, restock of market merchandise for retail.
● Create and manage invoicing and billing for vendors, contractors.
● Responsible for creating and distributing daily audit reports and monthly business documentation to the leadership and management team.
● Activity including registration check in/check out, guest request, guest services, market retail and operational duties for staffing and employee request for time off/vacations,
● Work closely with General Manager (GM), AGM, housekeeping and food service managers for inventory control/ supply purchasing, petty cash and conference/banquet room scheduling. EDUCATION
2012 Long & Foster Real Estate Institute– License State of Maryland - Real Estate Sales Agent 2009 ZUMBA Fitness Instructor – Certified Zumba Basic, Zumba Gold, Zumba Kids, Aqua Zumba 2008-10 Lake Michigan College – Benton Harbor, Michigan – Associate of Applied Science (A.A.S.) 2010-11 Carroll Community College – Westminster, Maryland – Associate of Arts (A.A.)
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