Customer Service Real Estate

BROOKLYN, US, ***** • ************@*****.*** • 646-***-****

PERLA JIMENEZ

PROFESSIONAL SUMMARY

* ***** ** ********** ** hospitality and customer service, demonstrating strong conflict resolution and team leadership skills. Proven track record in enhancing customer satisfaction and operational efficiency through innovative strategies and advanced communication. Committed to leveraging problem-solving expertise to drive exceptional service delivery and exceed client expectations.

EMPLOYMENT HISTORY

BDC CUSTOMER SERVICE REPRESENTATIVE Jan 2024 - Feb 2025 Elite Mitsubishi Atlantic Ave

GUEST SERVICE Oct 2023 - Jan 2025

Grandeur Hospitality NY

BRIDAL ATTENDANT Dec 2024 - 2025

The inn new Hyde park New Hyde park

LEGAL ASSISTANT Jul 2023 - Sep 2023

Immigration Law Offices of David M. Sperling Riverhead REAL ESTATE ASSISTANT Apr 2022 - Jun 2023

Alex Cruz Real Estate Center Brooklyn

BABY SITTER Jan 2020 - Jun 2021

Jovie NY

Analyzed customer feedback, enhancing engagement strategies for improved communication. Collaborated with sales teams, ensuring timely follow-ups and detailed interaction records. Developed data-driven strategies, leading to measurable improvements in customer satisfaction. Manage guest services, ensuring high satisfaction and smooth operations. Implemented quality protocols, boosting service efficiency. Collaborate with kitchen staff for seamless service delivery. Address guest inquiries and complaints to maintain satisfaction. Maintain dining area cleanliness and organization consistently. Coordinated bridal preparations ensuring seamless event execution. Resolved dress emergencies with quick, effective solutions. Enhanced bridal experience through exceptional customer service. Utilized hair and makeup skills to meet bridal party needs. Managed high-pressure situations with calm and efficiency. Coordinate with wedding parties to ensure seamless celebrations, manage guest requirements, and maintain exceptional service standards while anticipating needs

Processed immigration documentation and managed case files while maintaining strict confidentiality standards and attention to detail

Assisted attorneys with client consultations, translated documents, and coordinated communication between legal team and clients

Organized and digitized legal records, ensuring accurate documentation and efficient retrieval of case-critical information Managed appointments and showings, improving operational efficiency and client satisfaction. Prepared real estate documents accurately, ensuring compliance and smooth transactions. Developed marketing strategies, boosting property visibility and increasing listings. Conducted market research, aiding agents in competitive pricing and property valuatior Provided prompt customer service, resolving inquiries and maintaining client relation Ensured child safety and engagement through innovative activities and nutritious meals Effectively handled emergencies while maintaining a clean, healthy environment

Built positive child relationships using educational games and activitie Kept comprehensive daily records of children's activities, diet, and behavior, to facilitate efficient parent communication an care routines

SKILLS

Customer Service, Safety Procedures, Conflict Resolution, Problem Solving, Multitasking, Communication, Team Leadership, Teamwork, Assertiveness, Time Management, Attention to Detail. LANGUAGES

English (Highly proficient), Spanish (Native).

CERTIFICATIONS

FIRST AID AND CPR CERTIFICATION

National CPR foundation

April 2025 - April 2027

Contact this candidate