Accounts Receivable Office Operations

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Melissa Morales

Office Operations Facilities Management

Accounting and Billing Processes

Employee Engagement

+1-914-***-**** New York, NY

************@*****.*** linkedin.com/in/melissa-

morales-e

Results-driven professional with extensive experience in office operations, accounts receivable, and human

resources coordination. Proven expertise in

streamlining office functions, enhancing employee

morale, and implementing systems to improve

efficiency. Adept at managing facilities, coordinating events, and fostering team collaboration.

Recognized for exceptional organizational skills,

attention to detail, and the ability to balance

administrative and strategic responsibilities.

Core Competencies

• Office Management & Coordination

• System Implementation

• Event Planning & Team Building

• Administrative Operations

• Problem Solving

• Accounts Receivable (A/R)

• Accounts Payable (A/P)

• Financial Operations

• Facilities Management

• Relationship Management

• Organizational Skills

Software Skills

Salesforce, Advantage, NetSuite Accounting, MS Office Suite, Google Suites

Education

St. Francis College – New York, NY

Liberal Arts studies

Languages

Bilingual in English and Spanish

Professional Experience

Symphony Talent – New York, NY 2005 – 2025

Senior Accounts Receivable Specialist (2023–2025)

Oversaw invoicing, payment processing, and account reconciliations. Resolved billing issues and improved collection processes. Collaborated with CFO, Credit/Collections, and A/P to create journal entries, credit memos, A/R adjustments and refunds.

• Implemented NetSuite to streamline operations

• Managed 500+ payments and invoices on a daily basis

• Assisted Finance with daily, weekly and month-end closing process for revenue, chargebacks, AP reporting, and receivables

• Digitized filing, audited billing, and reconciled overdue invoices

• Identified areas for performance improvement, streamlining the accounts receivable process

• Named company ambassador in 2024

Accounts Receivable Specialist (2021 –2023)

Managed cash influx and collecting payment from clients. Supported the processing, tracking, and recording of payments in an accurate, efficient, and timely manner.

• Managed transitioning of data to various software platforms

• Kept collections manager apprised of all short falls, over-payments, and credit card payments and chargebacks and month end deadlines Assistant Facilities Coordinator (2017 –2021)

Managed day-to-day office operations and facilities, ensuring a positive and efficient work environment. Organized events, coordinated vendor relationships, and streamlined processes to support company objectives.

• Planned and executed company events, happy hours, and corporate meetings to foster collaboration and morale

• Created and managed vendor accounts for office supplies, snacks, furniture, and fundraising initiatives

• Oversaw badge security system and coordinated contracts with vendors to maintain a secure well-equipped office and maintained office repairs in portal

• Led company Social Club, enhanced employee engagement and communication for both in-office and remote teams

• Designed initiatives to address and improve workplace morale and communication challenges

• HR Assistant to execute on new initiatives for the company participating in business development/marketing initiatives and events

• Office management tasks including overseeing daily office operations, managing vendor tasks, liaising with building management, ordering supplies, managed calendar, reception and mailroom duties

• Supporting communication between different teams or departments Accounts Receivable Clerk (2005 –2017)

Managed billing, invoicing, and payment processing. Collaborated with stakeholders to resolve discrepancies and improve cash flow.

• Processed invoices/payments, ensuring company compliance

• Supported month-end closing activities

• Assisted in implementing process improvements to streamline accounts receivable workflows

• Built strong relationships with clients to facilitate timely payments and resolve billing issues effectively

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