Customer Service Team Leader

LUCY ANNA JOHNSON

tam a detail oriented, diligent, WORK EXPERIENCE

professional team leader who has

' Golden Nugget, Laughlin, Nevada; Beverage Server 2008 - May 2022

Deen in the customer service field

for over 20 years. huey

were + Inventory organization; advanced food and beverage product knowledge

INTACT

sy * Extensive Customer Service in a fast-paced, high volume, high pressure

environment

* Maintained a clean, visually pleasing environment while distributing Aleohol

* Greeted patrons on the floor, answered any and all questions with enthusiasm,

character and in a kind and courteous manner; Confllet resolution when needed

« Excellent Interpersonal

communication * Trained new employees

+ Accurately recorded orders, promptly delivered drinks, and collected glassware

* Dancing & Choreography using extensive safety measures

XTRA ACCOMPLISHMENTS + Canstantly met health code standards

Served on the Laughlin town tieeky Kleen Window Cleaning, San Diego, California; Offices Manager -

Advisory Board for Parks &

2002-2008

Keer * Managed the daily office operations and delegated work to 35 employees

« Former Mrs. Japan International * Answered phone calls and scheduled appointments

and Ms. Nevada Galaxy * Handled the accounts recelvable/payable, made deposits, and kept accurate

; ‘ pe records

5 feature ih Tiles bs Blind . « Administered payroll and wrote job proposals ranging from small residences to

music video "How's It Going To

large corporations (hospitals/high rises)

Be" (1997)

Commission based Personal Trainer: Barstow California 1998-2000

* Public speaking and event

+ Educated clients on how to make healthier lifestyle choices with exercise and

coordinating

+ Current Pin Up Personality preper nutrition

+ Developed individual health plans for each client and monitored progress

Barstow College, Physical Education & Cheer instructor; Barstow, California

1989-1998

+» Conducted group exercise, monitor progress of the students

* Conducted class lectures on nutrition, body mechanics exercises, ete

* Developed lesson plans and administered tests

+ Wrote the very first course outline and curriculum for cheerleading program that

was acoredited by the state of California to be used as a viable class for physical

education credits

EDUCATI

AFAA - 1986 - Present

Aerobics and Fitness Association of America Certified

Barstow High School, Barstow, CA

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