Supply Chain Project Management

MICHAEL R. WORDELL

*** ******* ******, **********, ** 02466

781-***-**** *********@*****.*** www.linkedin.com/in/michaelrwordell

IT Product/Program Manager

Business Process and Solution Integration

Envision to Implement, through Adoption to Measurement of Success

Highly accomplished IT Leader, Product Manager, and Program Management expert with a proven track record of successes across multiple industries, disciplines, leading and influencing executives and peers. Exemplary supply chain experience, project management, strategy, analytical and evaluative skills. Demonstrated success determining and managing transformative project scope with project durations ranging from weeks to multiple years in various core business process areas. Extensive experience with global and multi-national operations. Process, Transactional, and Data integration with key partners, customers, and suppliers. Recognized for steering complete SDLC life-cycle processes for organizational initiation including ideation, business case formation, process mapping and solution design. RFI/RFP, project initiation, product management, product marketing, project management, business transformation, learning adoption, and lights on support management.

Product Management Product Marketing Channel Partner Leader Leading Cross Functional Teams Process and System Integration Implementation and Management of SCM Solutions Manufacturing Execution Systems Supply Chain Optimization & Modeling Demand Management Capacity Planning Strategic Sourcing Product Lifecycle Mgt E-Commerce Bid Management Supplier Management GIS Analytics GIS Modeling Project Management AI Integration AI Adoption EDI MFT API Netsuite Oracle R12 FIN, MFG, OE, INV, SCP, PO, WMS, BPM SAP ECC & S4/Hana SalesForce CRM, CPQ, Sites, and Service Center Shopify Bid Management Digital Transformation Digital Experience Platform – DxP Business Intelligence Project ROI SDLC Methodology Waterfall Agile Six Sigma SCRUM RFI/RFP Vendor Selection Process Requirements Gathering Solution Mapping Team Leadership Project Leadership MSP and Partner Alliance Program Mgt

PROFESSIONAL EXPERIENCE

Rackspace Technology, San Antonio, TX 2022 – Present

Product Manager IV – ERP Solutions

Develop and manage and strategic plan for ERP Services for both Private and Public Cloud SBUs.

Construct and support demand generation activities for ERP Services within multiple Sales Channels and customer segments in Manufacturing, Retail, Pharmceutical, Government, and Services.

Ownership of services and product portfolio for Oracle ERP, SAP, Netsuite, Monitoring Services, and other Cloud Applications line up with the overall direction and strategy of the organization.

Responsible for building new, flexible offers focused on ERP modernization and private and/or public cloud migration and adoption.

Develop new technology solutions and service offerings for ERP Services aligned with Rackspace Private Cloud.

Leverage internally developed PLM solution and Quoting/Contract tools to manage new product introductions and end of life activities EDI, MFT, and leveraging API calls for product launch, inventory planning and transactional processing with ERP.

Building and evolving partnerships with Oracle and SAP, as well as with Amazon, Microsoft, Google, and OCI as it relates to ERP services.

Collaboration and Co-Development with Oracle Product Managers for Cloud ERP, SaaS Modules, and Netsuite to meet client requirements and specific product offerings through use of Connectors, API’s, and other cloud based technology.

Adoption of AI and ML algorithms coupled with BPM to accelerate business decision making, analytics, and recommendations within operational areas of ERP

Advisory roadmap for key customers and clients relative to ERP strategy, cloud migration, and adoption.

Manage Partner Alliance and MSP Programs

Acting as business and subject matter leader, managing the roadmap, feature set, and overall business results for solution area.

oStrategic Partnerships

oIntegrated Marketing Campaigns

oServices Product Development and Offers

oSales Enablement

oDigital Asset Development

oPartner Certification and Audit Compliance

P&L Responsibility and providing ERP related business updates to Executive Leadership Team

DUNKIN’ BRANDS, Canton, MA 2007 – 2022

IT Portfolio/Program Manager Business Systems

Directs Portfolio Management function for store development and construction & store operations, with product innovation and learning solutions, identifying, evaluating, and assessing each opportunity. Establish strategy, appropriate level of initiative priority, resources, and funding to meet ongoing needs.

Identify Opportunities, Discovery + Educate and collaborate with franchisees, construction teams, operations teams, executive leadership, and IT peers to educate and collaborate on opportunities to transform and accelerated adoption of identified standards, procedures to meet objectives through a combination of process, technology, and proven SDLC methodologies.

Program delivery via Agile or SCRUM (bi-monthly) to provide incremental results and value to core business processes fostering continuous improvement, collaboration, and execution against strategic goals.

Product Ownership Adobe Experience Cloud, Oracle R12 PLM, INV, APC, SalesForce CRM, CPQ, Sites, & Service Cloud, data and transactional integration with demand side and supply side transactions.

Subject Matter Expert in the vendor selection processes, core business requirements identification, industry research and multiple solution option comparison.

oEngage with Gartner Analyst’s for in-depth market research on solutions/vendors

oConduct RFI, RFP, and Solution Demonstrations by Vendors or Internal Development Options

oDevelop and complete vendor comparative score cards to finalize selections

oNegotiate project contracts with vendors including MSA, License, Services, SOW, and Support Agreements.

Provided leadership and recommendation for Dunkin’ to invest in SalesForce.com, which resulted in transformation of Marketing Ad placement process & systems, implementation of CRM and Sites for Recruiting new franchisee applicants, CPQ for franchisee contracts, Service Cloud for call center.

Led Dunkin’s emergence as a QSR industry leader through successful team and project management implementation of five business transformation efforts including Oracle Enterprise & Product Lifecycle Solutions, Supply Chain, Supplier Management, Salesforce CRM and Force.com, Digital Experience Platforms, Adobe AEM, GIS and Analytical Platforms and Survey tools development.

Led geo-spatial analysis and project management solution to manage end-to-end Restaurant Development Cycle reducing implementation time by 6 months, resulting in accelerated store development resulting in the reduction of within-market sales cannibalization and increased overall store performance.

EMC CORPORATION, Hopkinton, MA 2003 – 2007

Manager IT Business Portfolio Management -Global Manufacturing

Annual Strategic Plan development and update with global manufacturing and supply base functions, Project ROI analysis and prioritization, Project Mgt and Delivery, Quarterly updates to senior leadership.

Led Acquisition Integration Team “Synergy” to integrate newly acquired entities into EMC’s core global ERP business model for sales, order management, fulfillment, service, and financial mgt. within the Oracle EBS.

Product Management and Support for Oracle 11i Mfg Discrete, PO, INV, SCP, and Logistics along with Int’l Trade Compliance and Management Solution. EDI, MFT, and leveraging API calls for product launch, demand mgt, inventory planning and transactional processing with ERP

Developed 30, 90, 180 Day integration Plans for acquired companies to have full process and system integration to EMC’s worldwide enterprise inclusive of change management for existing teams, facilities, and process structures integrated 6 acquisitions successfully and developed solution cookbook for future M&A activity.

Managed diverse project team of 30+ people including direct reports, matrixed resources, and consultants.

Managed three corporate integrations from start to finish coordinated all deliverables from requirements gathering, process mapping, change management, solution assessment, build, testing and deployment

Aligned business leaders across EMC Divisions, Sales, Product Management, Licensing, Customer Service, Corporate Quality, Manufacturing, Distribution, and Financial Operations to support and drove completion of the integration of order-to-cash process and solution for EMC

Managed all project work streams including quoting, order management, fulfillment, licensing integration, finance, product and customer conversion and export compliance following PMO Structure, SDLC, and Six Sigma for process improvement/TQM

Led assessment activities for RSA acquisition integration planning

Contributed to the Acquisition Cookbook, a handbook guide to help facilitate and streamline future acquisition integration efforts at EMC

HITACHI CONSULTING LTD., Dallas, TX 2000 – 2003

Senior Consultant, ERP & Supply Chain

Conducted client consulting and supply chain assessments, software selection processes, process development, solution mapping, project management and implementation services.

Facilitated business growth plan for a key client via SCM Optimization, which resulted in attainment of primary supplier status from Walmart, and successful merger and acquisition activities for client.

Negotiated all software licensing, pricing, and service agreements with multiple software providers and reviewed all relevant contracts and service agreements related to this supply chain project

Managed implementation of extended supply chain network infrastructure including external supplier and customer collaboration, demand aggregation, strategic sourcing, and execution tracking

Implemented Oracle 11i MFG, SCP, DP, INV, & Logistics in Discrete, Process, and Mixed Mode

Implemented multiple installations of demand management and forecasting software tools for clients situated in a wide range of industry segments

Conducted strategic assessment for a world-wide manufacturer of computer and phone equipment focusing on process integration between Europe and North America operations

Supported multiple high profile clients including Abbott Medisense, Apple Computer, Avon Cosmetics, Corrugated Services, Viking Range and Cabot Microelectronics

Additional Experience:

THE ROCKPORT COMPANY, Division of Reebok Corporation, Marlboro, MA

Senior Demand Planning Analyst & Project Manager PLM & SCM Implementation

•Develop and Maintain Weekly, Monthly, and Seasonal Capacity Plans for all Product Categories

•Process and Solution Lead - Capacity Management Solution from SAP with EDI integration with suppliers

•Product and Project Lead - internal developed PLM solution for new product introduction and commercialization

TIMBERLAND COMPANY, Stratham, NH

Demand Forecaster - Logistics Demand Management – Global Lead for Demand Management SCM Implementation

•Develop and Maintain Demand Forecast Models and committed forecasts for N. American Wholesale Division

•Data and transactional integration with supply base and Department Store chains.

•Global Process Lead for Demand Workstream on Supply Chain Solution Implementation – Manugistics

•Process and Solution Lead for Logistics on New Product Line introduction "Kids"

EDUCATION

BOSTON COLLEGE, CARROLL GRADUATE SCHOOL OF MANAGEMENT, Chestnut Hill, MA

M.B.A

Strategic Management Concentration: Business Modeling, Technology & Design, Operations Management

BENTLEY UNIVERSITY, Waltham, MA

B.S. Accounting and Finance

Concentration: Accounting Information Systems, Minor: Government

Recognition / Community Involvement:

vCloud Pioneer Award

vDunkin’ Brands Leadership Award recipient

vDunkin’ / Baskin Robbins Design and Construction Services Award of Excellence recipient

vBoy Scouts of America – Scoutmaster “Emeritus” Troop 209 Newton, MA recognition for service to the community

Project Expertise:

Strategic Planning

Product Roadmap

Product Management A-Z

PLM – Product Life Cycle Management in practice and program management to support new product introductions, catalog management, go-to-market strategies.

PLM – Process and Solution adoption within 4-walls

Technology and Business Process Roadmap

Business Process Mapping

Business Requirement Gathering

Vendor Selection

RFI/RFP

Audits and Compliance

ERP and System Implementation & Upgrade(s) Oracle 12, SaaS, NetSuite, SAP S/4 HANA, SalesForce, Adobe DxP

Cloud Migration: AWS, Google, Azure, Oracle OCI, and Private Cloud

Mergers and Acquisitions: Process and System Integration

Divestitures: Process & Entity separation and stand-alone system stand-up or migration

DXP – Digital Experience Transformations and Migrations

AI and ML adoption within ERP to support process automation, speed & quality of response and decision making improvement

Supply Chain Planning – Operational and system aspects of new product introduction, seasonal management, EOQ/EOY peak demand, capacity planning, demand management and store planning down to retail outlets.

Store Systems: Menu Board, POS Systems, Back-Office Payment Services, Inventory Management, Quality Management, Training and Learning Management.

Pricing and Bundling strategies, check-points, and configuration

Marketing Product Promotions, Campaigns, Advertisement planning and buys for both Digital and Traditional Media/Television outlets

Solutions Support: Day-to-Day, EOM, EOQ, EOY, Disaster Planning, Disaster Drill Execution

B-to-B and B-to-C site and solution roll-outs

Mobile Application development, roll-out, and adoption

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