Human Resources Customer Service

Rhongia Stuckey-Cole

**** ***** ***** ***** *******, TN 38016 901-***-**** cell **********@*****.***

*******.*.*******@***.***

PROFESSIONAL SKILLS

Director, Accounting, Finance, Teaching, Human Resources, Customer Service, Switchboard, Team Leader, Deliver Fast, Computer Knowledge, Internet, Microsoft Office XP, Word, Excel, Outlook, PowerPoint, Websites, Facebook, and the Internet.

OBJECTIVE

To acquire a position in the field of Business Administration with the aspirations of advancement.

EDUCATION

May 1997 Clark Atlanta University Atlanta, GA *Graduated Bachelor’s Degree

EXPERIENCE

May 2023-Present Internal Revenue Service Memphis, TN

CSR-Customer Service Representative

Interpreted and applies applicable portions of basic tax law and enforcement actions.

Researched and analyzed available information applicable to specific and closing accounts.

Advised taxpayers and transferred called taken in I professional manner.

Sept 2020-Sept 2022 Collierville Schools Collierville, TN

Sped Teacher Assistant/Substitute Teacher

• Assisted sped class learning on a daily basis.

•Assisted classroom learning while teachers are unavailable.

Sept 2018-Nov 2022 Memphis City Schools (Kelly Edu Staffing) Memphis, TN

Substitute Teacher

• Continued the learning process with students while teachers were unavailable.

Feb 2017-July 2017 Word of Faith Christian Academy Memphis, TN

Teacher Assistant

•Implemented healthy and safe environment as children grow and learn.

•Prepared meals for children and supported teachers on lunch schedules daily.

•Assisted proper sign-in charts, kept monthly roll, and behavior sheets for children.

Sept 2009-Sept 2014 Shining Light Childcare Memphis, TN

Director

•Created and provide childcare for the community with a Christian foundation.

•Licensed through Department of Human Services in Memphis, TN.

•Nurture infants, toddlers, preschoolers, and school age kids enrolled in program.

•Implement healthy environment through staff as children grow and learn.

Jan 2005-Sept 2009 Shelby County Schools Memphis, TN

Substitute Teacher

•Work with all level of students to implement the class discipline routine.

Aug 2005-Apr 2007 International Paper Memphis, TN

HR Assistant/Coordinator

•Coordinated leadership programs on and offsite for employee advancement.

•Assisted the HR Talent Management department supporting several managers.

•Supported the Global Supply Chain Delivery with accounts from team members.

•Supported the Center for Customer Service and Operational Excellence.

•Researched invoices and financial accounts for Office Depot and Staples.

Nov 2004-Aug 2006 Macy’s Department Store Memphis, TN

Receptionist/Sales Associate

•Support the department store with multiple tasks from management.

•Assist the furniture, human resources, and the handbag department.

•Prepared the work schedule for employees in the furniture department.

•Operate a multi-line switchboard in a fast-pace professional environment.

Sept 1999-Jun 2004 Brandes Investment Partners San Diego, CA

Portfolio Accounting Assistant

•Supported assigned private client portfolio management team.

•Managed and prepared quarterly portfolios up to $1 mil in market value.

•Reconciled accounts for PaineWebber, Smith Barney, and other fortune 500 companies.

•Data entered dividends and interest through the UNIX accounting system.

•Assisted the ASAP Team leader with assigned projects.

•Generated a variety of statistical, informational reports and invoices.

•Downloaded statements from the Internet for the reconciliation process.

Jun 1997-Jun 1999 Xerox Document Company Rochester, NY

Financial/Accounting Analyst

•Allocated $10.2mil in revenue for Repurchase Buyback Program in ‘97-’98.

•Researched and analyzed the history of the equipment serial numbers.

•Generated reports from Access with serial number dollar amounts.

•Process the serial numbers through the HEC accounting system.

•Reconciled accounts for various divisions within the company.

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