Customer Service Representative

Melissa Carter

859-***-**** ***************@*********.*** El Paso, Texas 79924

SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant/Quality Control/Inventory Control/Customer service/Medicare and Medicaid Insurance positions. Ready to help team achieve company goals.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Productive Call Center Representative with 15 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Personable, friendly and solution-oriented customer service representative with over 20 years of experience in service and support.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Personable and dedicated Customer Service Representative with extensive experience in call center as well as manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Report Preparation

Quality Assurance

Customer Service

Complaint resolution

Account updating

Data Entry

Customer Relationship Management

Call Control

Payment Processing

Account Management

Inbound Phone Call Management

Providing customer support

Call Center Customer Service

EXPERIENCE

Materiel Control Administrative Assistant, Toyota Tsusho America, January 2015-October 2021Georgetown, Kentucky

Coordinated with various departments internally and externally

Responsible for doing ISO audits inside steel division and also traveled around states and did inventory and making sure they could pass our ISO audits

Maintained any shipping and receiving paperwork and related entries

Monitors and controls inventory levels and data material, reconcile, verify FIFO, etc

Responsible for AP/AR, expense reports department staff, entry into financial system and other basic accounting functions for the department

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests

Performed research to collect and record industry data

Liaised between clients and vendors and maintained effective lines of communication

Volunteered to help with special projects of varying degrees of complexity

Managed filing system, entered data, and completed other clerical tasks

Facilitated timely delivery of special projects to meet organizational and departmental objectives

Managed paper and electronic filing systems by routing various documents

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Processed invoices for payment using accounting software applications.

Entered data into spreadsheets using Microsoft Excel or other similar programs.

Prepared expense reports on behalf of executives in accordance with company policies and procedures.

Handled confidential documents in an organized fashion according to established protocol.

Maintained accurate and up-to-date inventory records.

Developed and implemented effective inventory control systems.

Conducted periodic inventories and physical counts of product supplies.

Investigated discrepancies between physical count and computer records.

Ensured proper storage conditions for all items in the warehouse.

Created reports on inventory activity, shortages, overages..

Accounts Payable/Freight Clerk, Leggett and Platt, November 2012-December 2014Georgetown, KY

Responsible for AP/AR, expense reports department staff, entry into financial system and other basic accounting functions for the department

Processed invoices, Payout freight bills, Keep Log of freight bills

Examined cargo and freight shipments to check goods' condition

Built working relationships with clients to foster loyalty and encourage repeat business

Observed and tracked consignments to verify timely deliveries and accurate invoicing

Entered shipping information into computer system and estimated freight and postal rates

Directed delivery trucks to shipping doors or designated areas and helped unload and load goods

Negotiated and arranged transport of goods with shipping or freight companies

Paid attention to detail while completing assignments

Assisted with day-to-day operations, working efficiently and productively with all team members

Proven ability to develop and implement creative solutions to complex problems

Strengthened communication skills through regular interactions with others.

Call Center Representative, Amerigroup Insurance, October 2007-July 2011Lexington, KY

HIPPA Certificate

Secured and protected data from unauthorized access by complying with security protocols

Coded and processed applications into required electronic formats

Developed and maintained databases to store customer information

Developed data entry policies and procedures in compliance with company standards

Collated and organized data entry documents into filing systems for easy access

Verified accuracy of data entered into the system to produce error-free reports

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Resolved customer complaints in a timely manner to ensure customer satisfaction.

Processed orders, forms, applications, and requests accurately and efficiently.

Maintained records of customer interactions, transactions, comments, and complaints.

Utilized knowledge base to answer inquiries from customers quickly and effectively.

Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Maintained high levels of professionalism while interacting with customers via phone or email.

Performed outbound calling campaigns to promote new products or services.

Analyzed data collected during each call in order to identify trends in customer feedback.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Property Manager, Two Star Investment/Omni Homes, July 2004-October 2006Georgetown, KY

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Developed and implemented effective leasing strategies to maximize occupancy rates.

Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

Negotiated leases, rental agreements, and other contractual documents related to property management activities.

Ensured that all rent payments were collected on time by following up with delinquent tenants.

Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

EDUCATION AND TRAINING

High School DiplomaNicholas County High School, Carlisle KY May 1997

Business Administration And Management, Maysville Community And Technical College, Maysville KY

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