Customer Service Facilities Manager
Resume:
Mendy Moss
Leavenworth, KS *****
*************@*****.***
Work Experience:
Assistance Facility Manager January 2024 to Present
JLL Oracle Account – Innovations Campus
Manages, oversees, and coordinates daily facility management activities such as HVAC, electrical, plumbing, fire/life/safety system, landscaping, exterminating, BMS, etc.
Coordinates with site and contractors to ensure good customer service.
Request proposals, schedule and inspect all maintenance and repairs from onsite vendors and contractors.
Works with Facilities Manager in the development and management of the annual operating budgets
Reviews proposals for repair and maintenance work in accordance with JLL and client procurement policy and operating budge
Liaison with vendor partner services
Assists with Pilot Programs, innovations, and special projects.
Performs tours/inspections of the properties.
Establishes working relationship with client and contractors to ensure that Building services are being provided to the satisfaction of building occupant.
Manage the work order process from creation to reporting.
Work with leadership to process invoices from PO creation to invoice coding.
Create/edit monthly reports for work orders, budgets, initiatives, and projects.
Provide instruction and training to JLL personnel, vendors, and contractors.
Contracted Services Manager January 2023 to January 2024
JLL General Motors Account – Fairfax Assembly Plant
Vendor pre-qualification – Validates all proposed biddings are pre-qualified with passing scores in ISN.
Vendor coordination – Request for proposals, review bids and schedule work
Review vendor safety plans prior to start of work for adherence to all jobsite safety requirements.
Perform site specific safety orientation training.
Communicate project status with client and building stakeholders.
Review PMs and work orders for any maintenance items needing vendor support.
Review major maintenance calendar for coordination of Quarterly, Semi-annual, Annual PM’s
Perform safety observation audits on vendor projects.
Track and manage preventive maintenance KPI status.
Housekeeping Program Manager August 2021 to January 2023
JLL General Motors Account – Fairfax Assembly Plant
Management of approximately sixty (60) represented employees and two (2) supervisors.
Manage housekeeping budget (overtime, inventory, equipment repairs, etc.)
Manage housekeeping payroll entry and approvals.
Manage overall housekeeping program per service agreement requirements.
Manage Industrial Cleaning program (robot cell cleaning, conveyor cleaning, Stamping department oil and metal cleanup)
Manage housekeeping equipment maintenance and repairs (ride-on scrubbers, walk-behind scrubbers, forklifts, tuggers, etc.)
Manage employee safety training and schedules to maintain 100% compliance.
Manage housekeeping KPI compliance.
Manage CBA represented grievance and discipline process.
Covers other Program Managers as needed.
Works closely with Senior Facilities Manager on other duties as requested.
Facilities Coordinator August 2019 to August 2021
JLL General Motors Account – Fairfax Assembly Plant
Provide general overall FM services including continuous monitoring of facility. Work with program managers to handle routine facility management operations, including procurement of property supplies and services, payroll entry, recruiting support, training coordination and HR administrative support.
Coordinate special events in support of client.
Provide support for meetings and conference room reservations as needed and directed.
Responsible for entering and submitting payrolls for all hourly employees.
Recruiting/hiring support and coordination
Provide support with onboarding new employees.
Provide support with coordinating employee training in My Development
Coordinate annual Fit Testing and CPR training.
Provide HR administrative support (Attendance/Points Tracking, CBA/Grievance Tracking, PTO tracking, benefits questions, FMLA, etc.)
Payroll Assistant 2016 to 2019
Leader One
Process payroll for ~ 850 hourly and salary employees. Processed bonuses, commissions, draws, advances on tiered-on commissions, benefits, and garnishments. Tracked employee, vacation, sick, leave time.
Billing Clerk, AP 2009 to 2016
P1 Group - Lenexa, KS
Reviewed AR balances and documents for all customers. Corrected billing discrepancies and made necessary corrections including, processing cancellation requests, issuing credits, re-applying misapplied payments and writing off debt when necessary. Entered invoices and expense reports into accounting system. Prepared reconciliation reports, 1099s, and weekly check run. Accurately fulfilled multiple positions in a fast paced and high demand
environment.
Full-Charge Bookkeeper 2008 to 2009
Midwest Label LLC - Overland Park, KS
Responsible for entry of all customer orders, invoicing, payment reconciliation and purchasing.
Entered customer receipts and collected on past due balances. Assisted management with new.
product research and developed reports utilizing Excel, as needed. Organized billing and streamlined.
order entry procedures.
Office Manager 2005 to 2008
U.S. Engineering - Kansas City, MO
Supervised nine (9) office employees and assigned all tasks.
Worked closely with nine (9) project managers. Managed office budget and financial accounts Managed month-end closing, truck inventory, tools, and various large and small jobs. Reconciled general ledger. Improved sales by working with project managers to complete billing statements in a timely fashion. Excelled within a fast-paced environment, continually taking on increased levels of responsibility.
Office Manager 1999 to 2005
Consolidated Printing Supplies, Inc - Overland Park, KS
Performed payroll processing and check disbursement. Compiled financial statement information for
CPA to file corporate returns. Responsible for the calculations of commission, payroll deductions
and benefits. Set up new customers and vendors, journal entries, inter-company transfer for month-end closing. Demonstrated talent by quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy. Transferred company records from QuickBooks to Great Plains.
Skill Proficiencies
•Process Improvement
•Accounts Payable/Receivable
•Collections
•Reconciliation
•Payroll Processing
Corrigo
Maximo
ADP
Jaggaer
Unifier
Utim- Utilities
Women in Leadership (2024)
Education
High School Diploma
SCHLAGLE HIGH SCHOOL - Kansas City, KS
Additional Information
Highly organized and detail-oriented with an exceptional track record of accurately
handling financial reporting in fast paced environments.
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