Customer Service Experience

OBJECTIVE

A highly motivated and organized customer service professional with over 20 years of customer service experience seeking to leverage extensive customer service experience and a dedication to consistently exceed expectations to secure a Customer Service Relations position with a progressive organization. Possessing excellent communication skills and the ability to solve customer issues quickly and efficiently, aiming to use acquired knowledge to improve customer satisfaction scores and increase customer loyalty.

SKILLS

Customer Service Process Improvement

Marketing research

Busness development

Strategic Planning

Strong communication skills, both verbal and written

The ability to multitask and prioritize effectively.

Active listening and effective problem-solving abilities

Staff Training and Development.

Flexibility and adaptability to changing situations and customer needs.

Strong time management skills and the ability to meet deadlines.

Patience and the ability to remain calm under pressure.

De-escalating and Conflict resolution

PROFESSIONAL EXPERIENCE

Regroup Advisors, Inc 01/2023-Present

Director of Client relations Sterling Heights, MI

Developed Strategies to balance firm objectives and customer satisfaction.

Implemented growth-strategies to Startup and existing business.

Create and implement policies and procedures for dealing with customers and ensure that all interactions run smoothly.

Provide busness support on systems and process.

Home Team Mobile Diagnostics

(previously Beaumont Mobile Imaging /BMI Mobile Imaging) 03/2015-01/2023

Director of Marketing/ Client relations Southfield, MI

Conducted Economic and Commercial Surveys to Identify Potential Markets for Products and Services

Negotiated Contracts With Vendors and Distributors to Manage Product Distribution

Developed Market-specific Merchandising and promotional Strategies to Expand Market Share

Conducted Economic and Commercial Surveys to Identify Potential Markets for Products and Services

Negotiated Contracts With Vendors and Distributors to Manage Product Distribution.

Developed Market-specific Merchandising and promotional Strategies to Expand Mark

BMI Mobile Imaging /Beaumont Mobile Imaging 02/2012-03/2015

Director of Operation Southfield, MI

Created and Implemented departmental Procedures and Policies to Improve Quality Control and Establish Workflow Timelines

Evaluated Overall Performance by Gathering, analyzing, and Interpreting data and Metric

Organized Team Meetings to Keep Staff Members Up To Date with Organizational Changes.

Guardian Alarm 2000-2012

Sales Specialist Southfield, MI

Responsible for promoting and selling Guardian Alarm services and technology to residential prospects.

Leveraging relationships with homeowners, and closing new residential businesses

Maximizing customer satisfaction and ensuring customer retention

Follow-Up with company generated leads for Residential prospects.

Prospect for new residential homeowners from referrals, new home builders, construction reports, cold-call approach visits, and canvassing neighborhoods

Network and connect with customers at Guardian sponsored exhibits.

Follow-up with the customer after the installation to ensure proper expectations have been met.

EDUCATION AND CERTIFICATIONS

Associates Degree in Business Management OCC, Auburn Hills

May 1989-1992

COMPUTER AND LANGUAGE SKILLS

Proficiency in computer skills (Excel, MS Words, Microsoft Access, Power Point)

Epic, PACS. DICOM

Excellent people skills

Exceptional judgment and interpersonal skills

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