Software Engineering Servicenow Platform
Resume:
Resume of Michael Marchante
*******@*****.***
EDUCATION
- University of Central Florida
Bachelor of Arts – Digital Interactive Systems
*/**** ******** ********* *******
Associate in Arts – General Studies
SPOKEN LANGUAGES
Fluent in both English and Spanish.
SKILLS OVERVIEW
ServiceNow architecture experience since 2014. Software engineering and architecture experience since 1994 and leading development teams since 2009. With a focus on best practices and specializing in enterprise full stack development of responsive web applications, service-oriented architectures, and data driven designs with Microsoft Technologies and many others. Software Architecture, Web Applications, Service Oriented Architecture, Microsoft ASP.NET and Azure, ServiceNow Platform Architecture and Development, Database Development, Client-Side Development
(Angular JS, and other JavaScript Frameworks), Integrations and Development, Responsive Web Design, Highly Responsive User Interfaces, DevOps, Test Driven Development, Agile Methodologies, Project Management and Leadership
PROFESSIONAL EXPERIENCE
6/2022 – Current
Lakeland Bank / Provident Bank
ServiceNow Technical Architect
Provident Financial Services, Inc. is the holding company for Provident Bank. Established in 1839, Provident Bank emphasizes personal service and customer convenience in attending to the financial needs of businesses, individuals and families in New Jersey, New York, and eastern Pennsylvania.
● Lead architecture and development of cloud-based software applications and services utilizing ServiceNow
● Platform-wide implementation of all modules within ServiceNow o Expert technical development in all areas of the ServiceNow platform
● Manage and work with teams including various stakeholders involved in the full SDLC
● Delivery of projects from end-to-end of the SDLC including Plan, Build, Test, Deploy
● Helped stand up a fresh implementation of ServiceNow, replacing a broken one
● Complete ITSM implementation (Incident, Problem, Change, Service Catalog) o Service Catalog implementation (Items, Flows, Order Guides, Service Portal, etc.)
● IT Asset Management (HAM / SAM) Implementation
● Developed Custom Scoped Application for Onboarding / Offboarding of employees and non- employees
● Complete custom scoped applications utilizing ServiceNow Studio
● Integrations using web services and other types of integrations
● Custom Service Portal development
● Customization and Development of the ServiceNow Platform as a whole
● Full front to back (end to end) development for all projects Resume of Michael Marchante
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1/2018 – Present
Blueshift Interactive
CEO and Technical Architect
www.blueshifti.com
With over 30 years of combined ServiceNow experience, Blueshift Interactive builds, develops, and consults on ServiceNow solutions, ranging from simple ITSM work to complex systems involving GRC, HRSD, and CMDB module solutions.
● Lead architecture and development of cloud-based software applications and services utilizing ServiceNow
● Platform-wide implementation of all modules within ServiceNow
● Developed ongoing consulting relationships with Fortune 500 companies in industry verticals that include financial services, banking, and entertainment.
● Migrated and rebuilt an IT ticketing system for a prominent mid-sized banking conglomerate from Microsoft ASP to ServiceNow
● Successfully deployed ServiceNow instances across a multinational conglomerate’s branch offices as far as Hong Kong
2/2020 – 6/2022
The Walt Disney Company
Technical Architect
http://www.disney.com
The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies families have come to love for over 90 years.
● Lead architecture and development of cloud-based software applications and services utilizing ServiceNow
● Platform-wide implementation of all modules within ServiceNow o Expert technical development in all areas of the ServiceNow platform
● Manage and work with teams including various stakeholders involved in the full SDLC
● Project planning and management utilizing Agile Methodologies (SCRUM)
● Delivery of projects from end-to-end of the SDLC including Plan, Build, Test, Deploy
● Develop ServiceNow applications for WDW Safety department (Maintenance Base, Work Being Performed, Scheduling)
● Complete custom scoped applications utilizing ServiceNow Studio
● Integrations using web services and other types of integrations (IBM Maximo, Everbridge, Avaya)
● Custom Service Portal development
● Full front to back (end to end) development for all projects
● Mentor and lead development teams for projects
10/2018 – 2/2020
Accenture Federal Services
Software Implementation Associate Manager
https://www.accenturefederalservices.com
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level department Resume of Michael Marchante
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and some of the largest federal organizations for more than 30 years. With 9,000 dedicated colleagues and change makers, Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. By combining digital technologies with what works across the world's leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time, helping them evolve to be more impactful, responsive, efficient, and resilient.
● Lead architecture and development of cloud-based software applications and services
● Manage and work with teams including various stakeholders involved in the full SDLC
● Project planning and management utilizing Agile Methodologies (SCRUM)
● Delivery of projects from end-to-end of the SDLC including Plan, Build, Test, Deploy
● Lead ServiceNow Platform projects as a whole (ITSM, CSM, ITOM, SAM, HAM, Service Portal, Platform Integrations, etc)
o Deep technical involvement in architecture and development of the platform o Complete solutions for the cloud
o Technologies and languages utilized include: ASP.NET, C#, SQL, JS Glide System, JS Glide Record, Angular JS, JavaScript, HTML, CSS, and more
● Develop architecture plans and provide guidance to team members on best practices and standards
● Actively involved in growing the ServiceNow practice by taking part in initiatives including mentorship and counseling
● Actively involved in increasing revenue and sales by working on client pursuits, estimates, demonstrations, and accelerators
Accenture Federal Services Project Experience
● Provide architecture plans and guidance to the development team
● Train all developers as needed, perform code reviews, and deployment o Full SDLC from requirements to deployment and everything in-between o Agile methodology using SCRUM
o Manage meetings and team communication
o Creation of technical documentation
● Follow best practices and ensure developed solutions are of highest quality
● Large implementations involving many areas of the ServiceNow platform
● Develop core code and define coding standards
● Lead development and implementation for the projects
● Provide mentorship to developers
● Provide architecture recommendations and guidelines Valiant – Technical Architect
● IT Asset Management
o Hardware Asset Management
o Software Asset Management
o Inventory Management
o Contract Management
o Integrations
o Service Catalog
o Discovery
o Large Data Import and Transformations (millions) o Workflows
o Reports and Dashboards
o Front to back development and customizations
Dawes – Technical Architect
Resume of Michael Marchante
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● ServiceNow CSM, Service Portal, Integrations (Data Import, SSO, Email), Knowledge, SLA, Analytics
● Full customization of CSM module in ServiceNow
o Forms, Workflows, Relationships, Business Rules, Client Scripts, AJAX, Connect Chat
● Integration with external systems
o Very large data imports (millions of records), transformations, scheduled jobs o Okta SSO Provider
o Inbound/Outbound Secure Email Communications
● Customization of Service Portal (Customer Portal and Knowledge Portal) o Complete customization (front and back)
o Custom Widget Development with Angular JS, HTML, CSS, Service Portal Widgets o SSO, permissions, security, redirections, etc
● Database Development (Database Customization, Glide Record, Business Rules, Scheduled Jobs, etc)
FAR: Atlantic – Technical Architect
● Fully Customized Service Portal Development for ServiceNow
● Service Orientated Architecture
o Scripted REST API
o Angular JS
o Events
● Database Development (Database Customization, Glide Record, Business Rules, Scheduled Jobs, etc)
● Custom Widget Development with Angular JS, HTML, CSS, Service Portal Widgets, etc
● Responsive Web Design (tablets, phones, pc) with Twitter Bootstrap
● Highly Responsive and Dynamic Web UI
10/2017 – 6/2018
Hilton Grand Vacations
Senior Software Engineer
https://www.hiltongrandvacations.com
Hilton Grand Vacations is recognized as a leading, global, vacation-ownership company. Headquartered in Orlando, Florida, Hilton Grand Vacations develops, markets and operates a portfolio of high-quality, shared-ownership properties in highly desired vacation and urban destinations.
● Lead projects to completion and assist junior developers as needed
● Full stack web development using Microsoft technologies
● Develop using modern design patterns and SOLID principles
● Service oriented architecture using C#, ASP.NET Web API and WCF
● Entity Framework 6 and SQL stored procedures using MS SQL Server
● Develop using front end technologies including Angular JS 2, Twitter Bootstrap, Sass, jQuery
● Test driven development using MSTest and Moq
● Continuous integration using Visual Studio Team Services and Git
● Agile methodologies (Scrum and Kanban)
● Work closely with various stakeholders including developers, architects, business analysts, quality assurance, database admins, network admins, and managers
● Projects include: Internationalization, Payment Gateway API, Loyalty Rewards API, Migration to Microsoft Azure PaaS, OAuth2 Authentication Flows, Architecture Planning 8/2015 – 10/2017
Deloitte Consulting, LLP
Resume of Michael Marchante
*******@*****.***
Senior Solution Engineer
http://www.deloitte.com
Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world's most admired brands, including 80% of the Fortune 500.
● Lead and manage software development teams for commercial, state, and federal projects
● Manage all projects using agile scrum methodologies with Jira
● Facilitate cooperation and communication between stakeholders and teams
● Implement improvements and efficiencies in processes and technology o Understand and analyze current processes
o Communicate and suggest improvements by increasing performance, utilizing new technologies and methodologies
o Implement enhancements quickly and on time
● Proposal and SOW creation for project bidding and evaluation
● Project planning and requirement documentation
● Interviewing and staffing production teams
● Architecture and process documentation using UML
● Mentor team by providing code reviews, feedback and continuous guidance ServiceNow Experience at Deloitte
● Lead Developer and Administrator for ServiceNow Projects and Implementations
● Worked with a team of experts and developers on the largest ServiceNow implementation at Deloitte
o Projects included: Deloitte Migration from CA Service Desk (ITSM, ITOM, ITBM), Pennsylvania Turnpike Commission (Knowledge Management), Logistics (Service Catalog and Custom Apps), Cloud Application Readiness Tool (Custom Apps, CMS, and Workflows), Assist in managing the ServiceNow Community of Practice
Lead a team of developers with daily tasks
Gather and discover requirements and scope of work for project management
Ensure all projects are on track and manage deliverables in coordination with various stakeholders and managers
Provide guidance and training for users new to ServiceNow
Schedule and coordinate online training and Q&A sessions
Communicate regularly with the team and key stakeholders
Identify risks and manage accordingly
Configure and customize all modules related to IT Service Management, IT Operations Management, and IT Business Management
● Incident Management, Problem Management, Change Release Management, Knowledge Management, Service Catalog, etc
● Discovery, Service Mapping, Orchestration, etc
● Demand Management, Performance Analytics
Assist with CMDB design and customization including management and discovery of CIs
Manage update sets and data scripts for deployment between environments
Data ETL using various methods including: ServiceNow Mid Server, Web Services, SSIS Packages and SQL Jobs, CSV and XML Export/Imports, and 3rd Party Tools
Configure ACL Rules for access control and user management for security
Configure reports for analytics
Configure events and notifications
Configure workflows and processing steps
Develop business rules and server-side CRUD operations Resume of Michael Marchante
*******@*****.***
Develop custom code using server-side and client-side Glide APIs, JellyScript, AJAX, and Angular JS
Create custom tables and applications within ServiceNow
UI customization and styling
Develop custom external applications for integration with ServiceNow and other systems
Other Software Engineering Experience at Deloitte
● Develop web applications using the .NET Stack (MVC5, WCF, Web API, Entity Framework, and SQL)
● Develop responsive front-end applications using Zurb Foundation, Twitter Bootstrap o Create responsive layouts, web forms and pages
o Customize css and layouts as needed by carefully extending and overriding CSS frameworks as needed (sass, less)
o Test responsiveness on various browsers and platforms
● Develop rich client-side applications using AngularJS o Create rich custom web components utilizing AngularJS o Create interactive single page web applications
o Client-side view models with two-way binding and json serialization o Utilize built-in services and create custom services with dependency injection
Extensive use of the $http service to make REST API requests and responses
Call internal custom and external 3rd party APIs as needed o Utilize built-in directives and create custom directives for dynamic views o Event-driven design with heavy use of user, browser, scoped, and custom events
● Develop cloud-based solutions using Salesforce Platform Services
● Continuous learning and improvement with all types of technologies and methods
● Working within a fast-paced environment with multiple projects 8/2014 – 8/2015
Blueshift Interactive
Lead Software Developer
http://www.blueshifti.com
Blueshift Interactive is a software development firm specializing in web applications. Clients have included Darden Restaurants, FARO Technologies, Realty ONE Group, Jackson Therapy, and PatientPoint.
● Front to back development with an emphasis on strong architecture for all application layers o Service-oriented architecture
o Domain-driven design
o Mobile-first responsive design
o Test-driven development
o Design pattern approach
o SOLID principles
● Lead and manage development teams using agile methodologies
● Facilitate cooperation and communication between stakeholders and teams
● Design, develop, and test advanced web applications using: o C# ASP.NET MVC 5+
o Entity Framework 6+
o ASP.NET Web API 2+
o Knockout 3+
o Jquery 2+
o AngularJS
o Zurb Foundation 5+ (Sass / CSS)
● Ruby on Rails development (http://www.scholarsresource.com) Resume of Michael Marchante
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o REST API (JSON & XML)
o Active Record with MySQL DB
o Embedded Ruby (ERB)
o Forms with Validation
o Test Driven Development
o Models, Views, Controllers
o Responsive Web Design
5/2013 to 8/2014
PatientPoint
Lead Software Developer
http://www.patientpoint.com
PatientPoint develops software for the Healthcare industry and offers a full suite of digital, targeted products for continuous patient engagement to drive adherence, enhance patient satisfaction, reduce costs and improve outcomes.
● Manage and lead a small development team consisting of 5 developers
● Lead developer for PatientPoint 360
o ASP.NET MVC4 based
o Responsive design with Zurb Foundation for use with Tablets, Phones, and PCs o Custom UI layer, configurable per deployment/client o Heavy use of custom REST and in-memory web services o SSO capable using SAML2 and Token-based methods
o Meaningful Use 2 certified application for the healthcare industry
● Follow SCRUM practices for agile development using Jira
● Projects have included application performance enhancements and improvements in processes
● Pharmaceutical web services integration and certification (SureScripts)
● Design, develop, and test web applications using o ASP.NET MVC4 C#
o WCF Web Services
o ASP.NET Web API
o NHibernate
o AutoMapper
o Unit Testing with SpecFlow and NUnit
o SQL Server
o JQuery
o Knockout
o Zurb Foundation 4
o Telerik Kendo UI
8/2009 to 5/2013
FARO Technologies, Inc. – NASDAQ FARO
Senior Web Developer / Webmaster
http://www.faro.com
With more than 20,000 installations and 10,000 customers globally, FARO develops and markets computer-aided coordinate measurement and imaging devices and software. Portable equipment from FARO permits high-precision 3D measurement, imaging and comparison of parts and compound structures within production and quality assurance processes. The devices are used for inspecting components and assemblies, production planning, 3D documentation, as well as for investigation and reconstruction of accident sites or crime scenes. They are also employed to generate digital scans of historic sites.
● Design, develop, test, and maintain web applications using ASP.NET (C#), MVC Resume of Michael Marchante
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● Main technical contact responsible for all corporate public facing websites
● Lead web designer and developer for Marketing and Information Technology departments
● Develop continuous plans to improve all websites and internal processes related to the web
● Lead server administrator for development, staging, and production web servers
● Project lead for all new web related content and applications
● Responsible for online branding and market awareness
● Lead SEO developer for new web content
● Manage web content and application deployment
● C# web programming utilizing best practice techniques
● SQL stored procedures
● Microsoft SQL Server 2005/2008 administrator
● XHTML, JavaScript, jQuery, and CSS for Web 2.0
● AJAX development for all qualified web applications
● Adobe Flash and ActionScript 2.0, including XML, XSLT, and server-side integration with ASP.NET applications
● Professional web design utilizing Adobe CS3
● Requirements gathering and design documentation
● Web application testing for quality assurance
● Analyze and debug web applications
● Implementation of web analytics using Google Analytics, Eloqua, and Salesforce.com
● Salesforce.com integration to public facing websites 06/2008 to 08/2009
Darden Restaurants, Inc. – NYSE DRI
Web Developer
http://www.darden.com
Darden Restaurants, Inc., (NYSE: DRI) headquartered in Orlando, Fla., is the world’s largest company- owned and operated restaurant company with almost $6.7 billion in annual sales and through subsidiaries, the company employs approximately 180,000 employees. Through subsidiaries, the Company owns and operates more than 1,700 restaurants including Red Lobster, Olive Garden, LongHorn Steakhouse, The Capital Grille, Bahama Breeze and Seasons 52. ASP.NET DEVELOPMENT
● Design and develop web applications using ASP.NET (C#) and Classic ASP (VBScript)
● Write SQL stored procedures (DML)
● Analyze and debug web applications utilizing SQL and ASP/ASP.NET
● Implement ASP.NET web pages for mobile visitors (WAP)
● Integration of Microsoft Virtual Earth and Microsoft Map Point (Web Service Consumption)
● E-Commerce Implementation using ASP.NET 2.0 and C#
● Online Reservations Implementation using Web Services
● Working with Flash and ActionScript 2.0, including XML, XSLT, and server-side integration with ASP.NET applications
● Implementation of Omniture Site Catalyst for Web Analytics using ASP.NET and JavaScript
● Update and maintain enterprise web applications using JavaScript, HTML, and CSS
● Professional web design utilizing Adobe CS3
● Support Jr. level web developers as needed
DRUPAL CMS DEVELOPMENT
● Installation and customization of Drupal 6
● Module development utilizing hooks, actions, and triggers Resume of Michael Marchante
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o Worked with menu and nodeapi hooks
o Worked with forms related to module in admin and user profiles o SQL as needed
● Themes with PHPTemplate utilizing a custom web design for look & feel
● Installation and customization of third-party modules 11/2006 to 07/2007
Beanstalk Networks, LLC.
Software Developer
www.beanstalknetworks.com
Beanstalk Networks is a technology outsourcing services provider and Software Company, offering business-to-business Web-based software delivery, managed hosting, Internet networking, software development and technology consulting. By taking partial or complete responsibility for our customer's computing infrastructure, Beanstalk Networks allows companies to focus on managing business and not technology.
● Develop functional specifications for project components.
● Write code in accordance with corporate standards (VBScript, Visual Basic 6.0, Visual Basic
.NET, SQL (T-SQL), ADO and ADO.NET, JavaScript, HTML, CSS, XML, XSLT).
● Develop web applications using Visual Basic 6, VB.NET, and VBScript.
● Develop DML stored procedures using T-SQL.
● JavaScript, XML, and XSLT development.
● Document all work in accordance with corporate standards.
● Assist with quality assurance testing.
● Assist in other development and integration projects. 03/2002 to 7/2006
Scholars Resource, Inc.
Web Developer & Designer
http://www.scholarsresource.com
Scholars Resource is an extensive resource of high quality images that provides comprehensive coverage of works of art essential for teaching. Scholars Resource uniquely provides the convenience of licensing high quality images and metadata in consistent formats from multiple vendors at one online source.
● Migration from Windows 2000 Server / MS SQL / ASP.NET 1.0 environment to Linux / MySQL / Ruby on Rails environment.
● Web development that included coding and designing ASP.NET and Ruby on Rails web pages for www.scholarsresource.com and www.saskia.com
● Coding with Ruby, C#, JavaScript, XHTML and CSS.
● Design & implement web pages using Photoshop, Visual Studio .NET, Dreamweaver MX, Flash MX, and Eclipse.
● Create Flash animations as needed using ActionScript.
● Create advanced mockups and prototypes of all web pages.
● Search Engine Optimization and Analytics using Google Web Analytics.
● Scan, correct, and modify high resolution photography using Adobe Photoshop. 09/2002 to 06/2004
Alienware Corporation / Subsidiary of DELL Corp.
Web Developer
http://www.alienware.com
Resume of Michael Marchante
*******@*****.***
Alienware is a subsidiary of the Dell Corporation. Alienware manufactures high-performance desktop, notebook, media center, and professional systems. Operating under the philosophy of “build it as if it were your own,” Alienware has earned numerous awards for excellence and has become a respected brand name worldwide with systems available direct within the United States, Europe, Australia, and New Zealand.
● Windows 2000 Server / MS SQL / ASP.NET 1.0 and classic ASP environment.
● Trained new employees on basic skills as needed.
● Member of a professional development team consisting of experienced programmers and designers.
● Responsible for designing and implementing web page layouts using Adobe Photoshop, Visual Studio .NET, HTML, CSS, JavaScript, and ASP.NET web controls.
● Create Flash animations as needed using ActionScript.
● Create advanced mockups and prototypes of all web pages.
● Search Engine Optimization and Analytics using Omniture Web Analytics.
● Maintained and improved all corporate web sites, participated in aggressive marketing campaigns, and assisted in all areas of web development.
● Wrote and implemented various web applications using XML, XSLT, and C# for www.alienware.com and the corporate intranet.
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