Customer Service Quality Assurance

Raymond E. Brooks

Killeen, TX m: 512-***-**** *****************@****.***

Well-rounded culinary professional with a passion for hospitality and career-long record of success seeking a managerial role

Experienced restaurant professional seeking to leverage a background in kitchen operations, team management, and customer service to excel in a challenging leadership role. Proven track record in motivating high-performing teams, ensuring operational efficiency, and delivering exceptional guest experiences in fast-paced food service environments. Adept at driving business growth, improving workflow efficiency, and fostering positive relationships with customers. Known for strong leadership, excellent communication, and organizational skills, with a focus on delivering high-quality results under pressure.

Core Competencies

●Cross-Functional Collaboration

●Team Leadership/Training

●Time Management

●Complex Problem-Solving

●Schedule Coordination

●Menu Development

●Inventory Management

●Conflict Resolution

●Quality Assurance

Professional Experience

Louisiana Wild, KIlleen,Tx

MANAGER

●Oversee the operations of a crawfish company, including day-to-day shift coordination and customer relations.

●Supervise the recruitment, hiring, and training of new team members to meet business needs.

●Monitor inventory levels, manage supplies, and uphold proper food safety and quality standards.

●Plan special events and catering orders, ensuring timely and accurate fulfillment.

●Conceptualize and implement promotional strategies to boost sales and expand the customer base.

Kitchen United, Scottsdale,Az

Team Lead/Manger

●Orchestrated facility/restaurant operations, ensuring all kitchen and dining areas were well-maintained and compliant with health regulations.

●Evaluated staff performance and coached them in delivering exceptional service.

●Cultivated positive vendor relationships to promote the timely delivery of high-quality ingredients and supplies.

Chilis, Killeen, Tx

LINE COOK/BACK of HOUSE

●Prepared and cooked items according to company recipes, with an emphasis on consistency and quality.

●Cleaned and organized workstations to comply with food safety standards.

●Participated in inventory control by tracking ingredients and reporting shortages.

●Cooperated with kitchen team members to streamline food production and fulfill customer requests.

Olive Garden, Scottsdale, AZ

CULINARY PROFESSIONAL/LINE COOK/DISHWASHER

●Crafted dishes in accordance with Olive Garden's standards, recipes, specifications, and quality control standards.

●Maintained efficiency in a fast-paced kitchen environment while upholding cleanliness and sanitation standards.

●Demonstrated proficiency with commercial kitchen equipment, including tools and machinery.

●Collaborated with team members to delegate tasks and meet demands for food preparation.

●Completed dishwashing and kitchen cleaning responsibilities.

●Monitored inventory levels and replenished kitchen supplies as needed.

Education and Credentials

Culinary Arts and Restaurant Management

Central Texas College-1yr

Awards and Honors

●Fastest appetizer time in the South district of Scottsdale, Az

Professional Affiliations

●louisiana Wild Crawfish and Catering Family Business

Volunteerism

●Feed Coryell County Police & sheriff

Additional Information

Technical Proficiencies: Windows, Linux (Red Hat, Ubuntu), Mac OS, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Visio, Access, servers, routers, wireless LAN, SAP, EDMS/Documentum, Visual Basic, QuickBooks, SolidWorks, Siemens NX, SketchUp, AutoCAD, ANSYS, MATLAB, VBA, PHP, HTML, CSS, JavaScript, Python, R, SQL, Adobe PeopleSoft, Vanta, Jira, Slack, Salesforce, Workspeed, Lucid Chart

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