Mental Health Support Worker

Wilber Ouma

Tel: 437-***-****, Email: *********@*****.*** 77 Falsby place North East Calgary Alberta T3J 1B9

OBJECTIVE: A versatile, analytical and hardworking person with a practical hands-on approach and always determined to achieve the best. I am social service worker for 3 years, experienced in client centered approach, eligibility assessment, trauma informed care and 2SLGBTQ+ affirmative models. Additionally, I have extensive knowledge in program development, case management, report writing, counselling and group facilitation activities.

EXPERIENCE:

• 3+ years of working with persons with a diagnosed mental health condition and with individuals with substance abuse.

• Experienced working with the vulnerable people who are facing challenges such as homelessness, poverty, social isolation, abuse, mental health and addiction issues.

• Excellent communication (verbal and written); strong administrative and organizational skills, good computer skills.

• Excellent customer service skills that enable me to relate and work effectively with clients, service providers, the public and staff.

• Ability to deal with confidential information, handling of confidential health records and client personal health information.

• Excellent organizational skills with the ability to multitask and work in a high- pressure, high-volume team-oriented environment with minimal supervision, working independently and cooperatively with other members of the staff.

• Knowledge of community resources and services to assist and support the clients with their needs.

• Knowledge of diversity issues, anti-discrimination practices and systemic reasons for homelessness.

• Shelter Standards, SMIS, Standard First Aid/CPR, crisis intervention training.

• Proven work experience in crisis supports and ability to mediate conflict and diffuse tensions.

• A strong understanding of gender violence, anti-racism, and anti-oppression framework and perspectives.

• Experienced using data base systems such as Pirouette, SAMS and other MS Office such as Word, Excel, PowerPoint, and Access. EMPLOYMENT HISTORY

march 2024 – December 2024 Support worker, Christie Ossington Neighborhood

• Perform initial screening and assess client eligibility for admittance to shelter programs

• Admit clients and assist them to integrate into the shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy

• Ensure safety and well-being of clients and staff doing regular facility and bed/room checks

Wilber Ouma

Tel: 437-***-****, Email: *********@*****.*** 77 Falsby place North East Calgary Alberta T3J 1B9

• Asses and assist with addressing client’s personal hygiene, medical, financial and emotional needs and refer them to appropriate community health, housing and social support services if necessary. Liaise with other staff and with community agencies.

• Provide assistance when medical emergencies and other critical incidents occur within the shelter using problem solving and crisis intervention to de-escalate conflicts

• Stores and records information on resident medication, tools and gear, as per policies and procedures.

• Performs light housekeeping duties and fosters a clean workplace culture.

• Provides linen and assistance to each resident, as needed.

• Document shift occurrence information in line with internal policies, including the completion of logs, incident reports and discharge information in the SMIS system.

• Ensure a high level of customer service and professionalism.

• Regular contact with client to understand their problems, support them and assess their progress.

• Ensures safety and security measures are met at the residence or facility.

• Responds to any emergency incident and use of right approach to tackle the situation.

• Uses case management as a tool to support residents in meeting their needs and goals which include: basic life management skills, anger management, counselling, assertive communication, and setting goals.

• Completes daily logs such as task completion logs, activity and daily documentation and writing incident report as need arises.

• Assist individuals with improving their ability to develop a healthy relationship with others in the community.

• Assists and supports clients in enhancing their interpersonal and social skills. June 2023 to- Feb 2024: Volunteer, Salvation Army

• Ensures safety and security measures are met at the residence or facility.

• Responds to any emergency incident and use of right approach to tackle the situation.

• Uses case management as a tool to support residents in meeting their needs and goals which include: basic life management skills, anger management, counselling, assertive communication, and setting goals.

• Assist individuals with improving their ability to develop a healthy relationship with others in the community.

• Assists and supports clients in enhancing their interpersonal and social skills.

• Document shift occurrence information in line with internal policies, including the completion of logs, incident reports and discharge information in the SMIS system.

• Asses and assist with addressing client’s personal hygiene, medical, financial and emotional needs and refer them to appropriate community health, housing and social support services if necessary. Liaise with other staff and with community agencies.

• Provide assistance when medical emergencies and other critical incidents occur within the shelter using problem solving and crisis intervention to de-escalate conflicts Wilber Ouma

Tel: 437-***-****, Email: *********@*****.*** 77 Falsby place North East Calgary Alberta T3J 1B9

SKILLS.

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• Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with

• Monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

• Attentive listening and observation of body language and able to monitor and read the

• stay calm in stressful situations

• Situational awareness

• Demonstrated trauma informed care, non-violent crisis intervention and de- escalation

• Physically fit to stand for long periods of time and do walk abouts within and outside of the building; able to walk up and down stairs.

• Strong customer service

Education:

Diploma Social works Kyambogo University 2014

Training and Certificates include:

• Toronto Shelter Standards

• Standard First Aid & CPR, C

• Crisis Prevention Intervention (CPI)

• De-escalating potential Violent Situation

• Human Rights

• Defensive Driving

• Overdose Response & Naloxone

• Cardiopulmonary Resuscitation-HCP

• WHIMS, AODA, health and Safety Representative

• Preventive Maintenance

Reference upon request

Contact this candidate