Project management and team building

AMANDA BLAISE

Linden, NJ

******.******@*****.***

WORK EXPERIENCE

Project Specialist

Renewal By Andersen - Cranford, NJ

June 2021 - Present

- Leadership and Team Development: Spearhead a high-performing team to deliver customer excellence, boost NPS (Net Promoter Score), optimize productivity, and attain daily objectives.

- Training and Coaching: Conduct training sessions, provide personalized coaching, and conduct quarterly reviews to ensure team compliance and continuous improvement.

- Operational Oversight: Manage daily project fallouts and additions, reporting revenue fluctuations to the Vice President of Operations.

- Data Management: Develop and maintain spreadsheets for tracking installation processes, delivery dates, service requests, and more.

- Stakeholder Coordination: Collaborate with over 60 subcontractors, clients, and vendors, resulting in monthly revenue exceeding $18M+.

- Resource Coordination: Schedule appointments, services, material deliveries, and site visits for seamless project execution.

- Documentation Management: Modify all accounts with necessary documents and work orders to ensure precision for accounting, compliance, and auditing purposes.

- Cross-Functional Collaboration: Foster collaboration with various internal departments to promptly address client requests and concerns.

- NPS Improvement: Elevated company NPS by 11% by engaging with detractors to promote customer satisfaction, retention, and loyalty.

- Revenue Growth: Increased monthly revenue by 9% through meticulous tracking of back orders, mismeasured units, and special materials for rescheduling. Skills required: Salesforce expertise, strong organizational and communication skills for effective leadership, multitasking, and collaboration with sales reps, installation teams, and internal departments. Account Manager

All American Healthcare Services – Newark, NJ

August 2020 – June 2021

- Talent Acquisition: Appointed reliable and skilled healthcare professionals across 8 states for medical facilities.

- Credential Verification: Ensured credentials and certifications of healthcare staff were up-to-date to ensure adequate staffing.

- Client Relationship Enhancement: Strengthened client relationships to ensure operational efficiency, incentives, employment, and more.

- Margin Goals Achievement: Successfully met company weekly margin goals through cold calling and outsourcing potential healthcare staff.

- Interdepartmental Collaboration: Collaborated with various internal departments to promptly address client requests and concerns.

Skills required: Adaptation to new software, multitasking, organization, time management, relationship building with clients and healthcare professionals, and achieving company margin goals. General Manager

Monster Mini Golf - Edison, NJ

October 2019 to March 2020 (Closed; COVID 19)

- Training Enhancement: Revamped training programs to create qualified hosts and boost team morale and business growth.

- Guest Services: Advised on guest concerns, billing, supplies, training, new hire recruitment, and orientation.

- Scheduling and Operations: Managed schedules, checklists, and conducted monthly reviews for team members.

- Financial Management: Prepared daily banking deposits, managed the MOD (Manager on Duty) responsibilities, and coordinated merchandise deliveries. Skills required: Team building, motivation, creating an enjoyable atmosphere, issue identification, and promoting products to drive sales.

Assistant General Manager

Sky Zone - South Plainfield, NJ

December 2018 to November 2019

- Sales Growth: Accelerated quarterly sales by 20% by creating in-house events and upselling party and group packages.

- Maintenance Scheduling: Designed a weekly maintenance schedule for attractions and games to ensure safety and guest enjoyment.

- Team Leadership: Mentored 40+ hourly associates, conducted quarterly performance reviews, managed scheduling and incentives, and organized in-house events to boost morale.

- Resource Management: Tracked labor hours and budgets based on attendance levels, operating needs, and other variables.

- Operational Duties: Managed daily deposits, incident reports, and acted as Manager on Duty. Skills required: Salesforce expertise, direct leadership, attention to detail, calendar management, safety inspections, and ensuring a delightful guest experience. Assistant Sales Manager

The Funplex - East Hanover, NJ

January 2015 to January 2019

- Revenue Growth: Surpassed department annual revenue by 13% through door-to-door sales, implementing promotions, and outbound calls into new territories.

- Payment Processing: Calculated payments using the CenterEdge POS system to finalize events.

- Documentation and Client Services: Developed documents, proposals, packets, and confirmations to maintain account consistency and retention.

- Team Management: Led staff to delegate and serve groups of 300+ daily during peak seasons.

- Sales Tours: Customized facility tours to introduce an interactive guest experience before booking.

Skills required: Salesforce expertise, direct leadership, multitasking, adapting to a fast-paced environment, and delivering presentations on new sales tactics. EDUCATION

B.A in Business Management, New Jersey City University - Jersey City, NJ, May 2019 Associates in Business Administration, Essex County College - Newark, NJ, May 2017

Contact this candidate