Call Center Front Desk
Resume:
Rachel Adent
Albuquerque, NM *****
********@*****.***
Professional Summary
Willing to relocate: NO
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician
Centria Healthcare-Albuquerque, NM
September 2023 to May 2024
I work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified Behavior Analyst (BCBA). You will use evidence-based techniques to teach communication, social, and daily living skills while reducing interfering behaviors. Receptionist-Covid Screener
The Montebelo Retirement Community-Albuquerque, NM January 2020 to December 2020
• Phone Operator
• Non-Emergency Transportation Scheduling
• Guest Services
• Covid Screened every person who was authorized to enter the facility
• Escorted all outside caretakers to and from the residents homes Front Desk Receptionist
Dr. Jennifer Casaus DDS-Albuquerque, NM
February 2018 to November 2019
Claimed submissions, billing, and insurance verifications
§ Received and managed payments
§ General office and clerical duties including scheduling and confirming appointments Customer Service Representative
Sitel Group- Tom Shoe Sales-Albuquerque, NM
November 2017 to February 2018
Turbo Tax call center
§ Toms shoes call center
Educational Assistant
Hayes Middle School-Albuquerque, NM
January 2014 to May 2017
Assisting with all aspects of creating a learning environment and day to day task
§ Helping teacher with specific needs for the Intensive Support Program
§ Teaching and assisting students with their communication and social skills
§ Implement baseline intervention and criterion-referenced assessment for teacher Private Home Caregiver
Self Employed
June 2013 to November 2013
Provide patient care to elderly individuals in their homes
§ Manage medicine intake / personal hygiene and assist with appointments, shopping, etc.
§ Companionship and superior supervision
Office Manager & Patient Coordinator
Dr. David Wollen DDS-Albuquerque, NM
November 1995 to October 2003
Managed front office and supervised employees
§ Claimed submissions, billing and insurance verifications
§ Received and managed payments and collections
§ General office and clerical duties, scheduled and confirmed appointments Education
Diploma
Sandia High School - Albuquerque, NM
1983
Skills
• Microsoft Office
• Care plans
• Applied behavior analysis
• Microsoft office (2 years)
• Office Administration (10+ years)
• Medical Records
• Autism Experience
• Time management
• Telemarketing (2 years)
• Insurance Verification (10+ years)
• Caregiving (3 years)
• Office Management (6 years)
• Dental office experience (10+ years)
• Management
• Inside sales
• Special education
• Customer service
• Guest Services (10+ years)
• Clerical Experience (10+ years)
• Communication skills
• Sales
• Phone Etiquette (10+ years)
• Front Desk (6 years)
• Windows (10+ years)
• Dental Billing (10+ years)
• Microsoft Outlook
Certifications and Licenses
CPR Certification
First Aid Certification
Contact this candidate