Customer Service Representative

Gianna Montalto

Lisle, IL

Phone: 708-***-****

E-mail: *************@*****.***

Introduction:

I am looking for job opportunities that will increase my knowledge of the business and creative world. I thoroughly enjoy talking to and interacting with others, and through my past positions have developed excellent customer service and administrative skills. I am organized and an efficient multi-tasker, and am seeking career growth in any and all opportunities.

Professional History:

Ulta Beauty/ Quad Marketing, Bolingbrook, IL 08/2023 – Present

Role: Senior Account Coordinator

●Daily use of Microsoft Suites

●Communicating with/ assisting clients daily

●Handling all invoices/ budgets

●Creating production grids for all Ulta Beauty’s in store creative/ posters/ ads

●Consistently maintaining deadline/ timeliness

Working with printing companies to print/ship creative for Ulta stores

●Daily use of “Workfront”, “Monday.com”, “Cherwell”, “CrossCap” systems

●Directly working with account executives daily

●Accounting/ budgeting

●Discovering new content ideas for clients

●Customer Service representative

MAN Marketing, Carol Stream, IL 07/2022 – 08/2023

Role: Account Coordinator

●Daily use of Microsoft Suites

●Communicating with/ assisting clients daily

●Dealing with all forms of media

●Social media postings

●Digital marketing assistant

●Creating/ maintaining client budgets

●Creating content for clients (primarily automotive, along with hotel industries and home remodeling)

●Content includes: OTT media, print/ digital ads, email content, physical mailers/ business cards/ window signs

●Daily use of “Ad Tracker” systems

●Representing my own clients/ accounts

●Event planning

●Automotive advertising

●Job postings/ advertising

●Full office responsibilities including depositing checks, filing, scanning, answering phones, data entry, office cleanliness

●Creating and maintaining schedules for managers and account executives

●Directly working with account executives daily

●Creating new content ideas for clients

●Customer Service representative

Prime Time Marketing, Glenview, IL 06/2021 – 6/2022

Role: Media Associate

●Daily use of Microsoft Suites

●Communicating with/ assisting clients and representatives from different marketing agencies both online and in person

●Observing and working with Media Buyers handling all mediums (TV, Radio, Print, OOH, OTT)

●Creating Proposals and Recaps for clients, Scheduling Media Dayparts, collecting Pre/Post Logs

●Use of “Citrix Receiver” program including SBMS, Eleven, View, Market Profiler

●Advertising experience

●Full office responsibilities including depositing checks, filing, scanning, answering phones, data entry, office cleanliness

●Creating and maintaining schedules for managers

●Customer Service representative

●Digital marketing assistant

Patti Group, Lemont, IL 12/2019 – 4/2020 (Affected by COVID)

Role: Office Administration

●Exposure to new marketing strategies; for example dealing with sales to third party companies, observing marketing pitches to potential clients

●Dealt with trucking companies, dispatchers, shipment scheduling

●Full office responsibilities including reception, answering phone, scanning, filing, data entry, receipt and handling of monies

●Event planning

●Accounts payable/ receivable

●Experience with QuickBooks

Perillo Bentley/ Lamborghini Dealership, Downers Grove, IL _2/2018 - 11/2019

Role: Cashier/Receptionist

●Full office responsibilities including reception, answering phones, scanning, filing, data entry, receipt and handling of monies related to purchases and servicing of vehicles

●Assist in accounting and auditing projects

●Worked company events

●Advertising experience

●Maintain positive look and feel of showroom, office and lounge environment

Lemont Park District, Lemont, IL 4/2017 – 2/2018

Role: Front Desk Receptionist

●Greeting and reception of guests

●Facility tours

●Provide information and register guests for memberships and activities held by the Park District

●Full office responsibilities

State Farm, Lemont, IL__ __ _ 6/2016 – 4/2017

Role: Administrative Assistant

●Cold calling and marketing of current and prospective clients

●Exposure to insurance business, sales, and customer service strategies

●Processing and handling of monies

●Full office responsibilities

Education / Training:

North Central College, Naperville 9/2017 - 05/2021

●Bachelor of Arts

●Double major in Entrepreneurship and Marketing

●Psychology Minor

●Member of the American Marketing Association

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