Project Management Manager

Jose M. Mestey

** ******* ***, ******** ****, NY 12019

**********@*****.*** 321-***-****

PROJECT MANAGEMENT & OPERATIONS LEADER

Accomplished professional with 20+ years of experience in project management, operations, and leadership. Recognized for service excellence in coaching, mentoring, and driving business deliverables. Adept at optimizing processes, managing cross-functional teams, and ensuring seamless execution of projects.

Core Competencies

Bilingual (Fluent in Spanish & English)

Project & Operations Management

Process Improvement & Optimization

Mechanical & Technical Expertise

Cross-Functional Team Collaboration

Client & Stakeholder Relations

Training & Development

PROFESSIONAL EXPERIENCE

Utility Partners of America

Field Service Technician (2/2024-10/2024)

●Performed electric meter upgrades safely and efficiently, adhering to strict safety protocols, operating procedures, and company policies

●Independently managed daily maintenance and completion of assignments with minimal supervision

Maintained clear, professional communication with utility customers and parent company representatives

●Selected to train and mentor multiple new hires in the field, evaluating their skills and determining readiness for certification

Hillrom/Baxter International – Albany, NY

Multinational healthcare company specializing in products for kidney disease and acute conditions.

Project Manager (2021 – 2023)

●Led a team of 7+ in managing the highest-priority account in the district at Albany Medical Center.

●Collaborated with sales, technicians, facilities, and management to drive consensus and streamline operations.

●Identified and resolved escalated customer issues, consistently exceeding expectations.

●Ensured timely submission of all project-related documentation, including time reporting and work orders.

●Reported project status and action plans to corporate leadership at both Baxter and Albany Medical Center.

●Built and maintained strong strategic relationships with key hospital staff and department heads.

●Awards: Service Excellence Award – Western NY (Q2 2021), Service Excellence Award – North Atlantic Area (Q2 2021).

Asset Specialist (2020 – 2021)

●Conducted routine maintenance and inventory management of oxygen tanks and medical equipment.

●Adhered to regulatory compliance including HIPAA, OSHA, and Joint Commission standards.

●Maintained effective communication with both company and client management to ensure customer satisfaction.

Kingspan – Deland, FL

Global leader in sustainable building materials and insulation solutions.

Lead Supervisor – Assembly Line (2012 – 2020)

●Supervised a team of 25+ in an assembly line, ensuring efficiency, safety, and productivity.

●Conducted operational training for new hires and internal transfers.

●Served as a key safety committee member, ensuring OSHA compliance.

●Surveyed and analyzed warranty claims across the U.S.

Marketing Samples Technician

●Managed and trained a team of 5+ in production operations.

●Fostered relationships with sales representatives and clients to enhance product knowledge.

●Educated sales teams on product features to drive business growth.

●Conducted competitor analysis to maintain market competitiveness.

●Coordinated order distributions across four locations using Salesforce.

Cordis LLC – San German, PR

Medical equipment and hospital pharmaceuticals company.

Shift Lead (2009 – 2012)

●Developed quality control reports to enhance efficiency and productivity.

●Led company-wide training sessions and safety briefings.

●Managed shift scheduling to meet operational demands.

Decoramics – Mayaguez, PR

Supervisor (2004 – 2009)

●Led new business initiatives and oversaw product delivery.

●Negotiated municipal contracts for competitive pricing.

●Managed a traveling crew for project repairs and installations.

EDUCATION

University of Florida

Business Administration Major (Full Academic Scholarship)

AWARDS & RECOGNITION

●Hillrom/Baxter

Service Excellence Award – Western New York (Q2 2021)

Service Excellence Award – North Atlantic Area (Q2 2021)

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