Third Party Risk Management, Risk and Controls
Resume:
Barbi Burt
*********@*****.***
San Antonio, Texas
Professional Profile
Purposeful risk and controls professional skilled in developing and implementing efficient processes and audit programs for third-party management and oversight. Leveraging 27 years of extensive banking experience, including 15 years in various collections and recoveries functions, over 10 years in audit and risk functions, and 8 years in vendor management, to excel in a new role.
Core Competencies
Develop and manage internal processes
Review and audit to Service Level Agreements
Build relationships with a variety of levels within an organization
Identify process improvements, efficiencies, and gaps
Reporting preparation and presentation
Leadership
Professional Experience
Bank Business Risk and Controls Advisor Senior February 2016 to November 2024
USAA Federal Savings Bank
Bank Policies and Procedures
Supported Real Estate lines of business with creating, revising, and maintaining procedures.
Participated in multiple projects simultaneously, engaging business and compliance partners as necessary, and identifying areas of opportunity for continued improvement in processes.
Demonstrated professional skepticism to ensure risks associated with business activities are identified and addressed.
Millennium Group October 2015 to January 2016
Contractor: Risk Analyst Senior, Enterprise Strategy and Marketing
USAA
Expanded existing USAA Supplier Management Assessment Program for ESM Suppliers.
Completed thorough review of contracts, Enlighta scorecards, issues, and management processes.
Presented feedback and offered suggested process improvements to Service Delivery Evaluators.
Provided overview of Supplier Management Assessment Program to ESM Business Partners.
Operational Risk Consultant 3 May 2014 to October 2015
Asset Management and Preservation – Operational Risk Management
Wells Fargo Home Mortgage
Developed Asset Management and Property Preservation Vendor Governance Program.
Managed Asset Management Vendor Governance Program, including production of monthly Vendor Governance deck and facilitation of regular meetings with Senior Management and Business Partners.
Assisted Property Preservation and REO Vendor Management teams with development of contractual documents, scorecards, action plans, and recommendations for business controls and process improvements to mitigate risks.
Performed quality reviews of third-party vendor scorecards prior to release in Emptoris.
Participated in annual audits completed on Third-Party Vendors with Property Preservation and REO Vendor Management Teams.
Monitored and maintained oversight of action plans created with goal of improving performance.
Client Services Consultant 3 August 2011 to May 2014
Residential Attorney Management Program (RAMP)
Wells Fargo Home Mortgage
Developed Vendor Management System of Record (VM SOR) Program Management for RAMP.
Maintained current and accurate contact and location, and inventory information, for attorney firms within VM SOR application to accurately assess potential risks posed by attorney firms.
Partnered with other Wells Fargo departments, such as Enterprise Information Management, Enterprise Business Continuity, and Corporate Vendor Management, to coordinate, facilitate, and complete required risk assessments.
Provided training and coaching to peers on VM SOR activities.
Communicated risk assessment results to attorney firms and obtained, reviewed, and monitored action plans from firms to address issues identified in assessment.
Served as Business Continuity Manager for Residential Attorney Management Program (RAMP).
Created a holistic and comprehensive audit checklist for RAMP use to ensure accuracy of information documented in VM SOR.
Reviewed Service Member's Civil Relief Act training materials from Attorney Firms to ensure compliance with OCC Consent Order and regulatory requirements.
Quality Assurance Analyst and Policy Procedure Writer June 2010 to August 2011
Loss Mitigation
Wells Fargo Home Mortgage
Reviewed Loss Mitigation loans for compliance with Home Affordable Modification Program (HAMP) requirements, including implementation of HAMP decision letter review to ensure compliance.
Drafted and maintained policy and procedure documents for Loan Processing and Underwriting departments, engaging Operational Risk Management, as necessary.
Agency Manager / Commercial Operations Manager July 2008 to August 2009
Small Business Risk Containment
Washington Mutual and JPMorgan Chase
Managed relationship with collection agencies contracted to work charged off Small Business portfolios.
Designed comprehensive audit for collection agencies, drafted formal audit reports, including issues and associated risks, and recommendations for business controls and process improvements to mitigate risks.
Managed in-house collection team of 6 collectors.
Completed transfer of Washington Mutual small business loan collection agency portfolios to JPMorgan Chase.
Education
Bachelor of Science from Judson College, Marion, Alabama
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